Kirkoswald Surgery
Doctors Surgery, Raven Ghyll, Kirkoswald, Penrith, Cumbria, CA10 1DQContact details and opening times
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Reviews
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Review titled Appalling attitude !
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2024
I could not believe how cold, aloof and blunt the doctor was today. When you are unwell, this is a situation which is so upsetting. I was made to feel like a fraud for being there. No patient will open up to a doctor when she is met by such brisk coldness. She may be a doctor, but there’s no excuse for such rudeness, almost a bullish behaviour. It’s made me feel like I’ve got to be on my last legs before I go back there again.
Visited July 2024
Review titled Kirkoswald Surgery
Replied on 26 July 2024
We are really sorry that you have felt it necessary to bring your experience to our attention. Please be assured that Patient care is our priority and we do take feedback very seriously. We really do pride ourselves on the care that we provide and therefore if you would like to contact our Business Manager to discuss your particular case in more detail we would really like the opportunity to investigate it further. That will then allow us to provide a more specific and detailed response directly to you. In the meantime, we appreciate you taking the time to provide us with your feedback and thank you for doing so.
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Review titled Don't register with this Surgery!
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
The worst experience with health care. If you can even call it health care, Fobbed off more like! I rang the surgery for an appointment, I gave a brief description of my symptoms & arranged a phone call appointment for the following day. The following day I received a call from a receptionist. I was told they were phoning on behalf of the doctor. I was going to be referred to a physio for treatment but there are no appointments available with them(physio’s). The conversation then ended. I received no diagnosis or any idea of what the problem with me was. No information was given as to how I could help my situation or what I should be doing whilst waiting for an appointment with a physio. How can a doctor refer me to physio without speaking or seeing me? I have never discussed my symptoms with a doctor. The day after my phone call I had to visit the emergency department. They were amazing. I was given a diagnoses & clear advice as to what to do. They could not have been more helpful. Why did I have to go to A & E instead of your surgery to get dealt with or speak to a trained Medical Practitioner. How does a receptionist get to ask personal medical information & then relay this to the doctor on behalf of me? It is beyond me that Kirkoswald Surgery was graded outstanding if they provide health care like I have experienced (or lack of) God forbid if someone had a potential life threating issue & received the level of care that I got.
Visited March 2023
Review titled Kirkoswald Surgery
Replied on 02 May 2023
We are very sorry that you have felt it necessary to bring this matter to our attention in such a way, as please be assured our patient care is our absolute priority and we do take all feedback very seriously. We pride ourselves on having highly trained reception colleagues, whose role is to take details of our patient’s health condition, prioritise the calls and arrange for the most appropriate Clinician to call the patient back, to discuss the matter further. This may be a GP, Nurse or other medical professional, who is an expert in a particular area, such as the Physiotherapist. However, if you would like to contact our Business Manager and discuss your particular case in more detail we would really like the opportunity to investigate it further and provide a more specific response. In the meantime, thank you for taking the time to provide us feedback, which is always appreciated.