Kirkburton Health Centre
5A Shelley Lane, Kirkburton, Huddersfield, West Yorkshire, HD8 0SJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Kirkburton Health Centre.
Reviews
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Review titled Lovely health centre
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
I visited the health centre this Friday afternoon and have to say how impressed I was. The receptionist was extremely helpful and answered all my queries. The GPs are nothing but helpful and I have never had an issue with the appointment system and always get offered an appointment in a suitable time frame. Thank you Kirkburton health centre.
Visited August 2024
Kirkburton Health Centre has not yet replied.
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Review titled Inefficient
Rated 2 stars out of 5
by Somebody - Posted on 29 August 2024
Some pointless texts. Get reminders to book for something even after it is booked. Have given feedback when asked to before. But as it was broadly negative I never got any response. No acknowledgement nor an apology, nothing.
Visited August 2024
Kirkburton Health Centre has not yet replied.
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Review titled Poor Service
by Sunita Castle - Posted on 11 July 2024
I visited at 930 to explain my mental & emotional being to the doctor & the stress causing cough & aches. After listening to my problem I was told that my 15 mins was up & that he has another patient & will not be able to attend to me. Requested that I make another appointment. There was no compassion or empathy shown to my circumstances. I was offered a piece of tissue as I got emotional because I was narrating my husband’s illness & with no family support . It ended abruptly & was politely told that I need to leave. Doctors are supposed to be compassionate, here I was marched off to make a request for further sick note & a new appointment for my health issues.
Visited July 2024
Review titled Kirkburton Health Centre
Replied on 05 August 2024
Thank you for your feedback and I am sorry to learn that your experience at the practice was not satisfactory. Please be mindful that your appointment was for 15 minutes and the clinician can see one problem during that appointment time due to patient safety. Please do not hestitate to book a further appointment, or alternatively please ask for a double appointment. Thank you
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Review titled lovely staff , horrendous booking system
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Appalling new e-consult system. I am reasonably ok on my laptop but even though I had written out relevant details yesterday, it still took 25 minutes to complete. Yesterday pharmacists said I should definitely see a doctor today with bad reaction to an antibiotic. So have I seen a doctor - no.I have been asked to send a photo and had a call from a nurse practioner, thats because I was prepared to make a complaint. As soon as this health issue is sorted out, I will be leaving Kirkburton as fast as possible. I was asked to review the new system, which I have, all I can say is I have yet to speak to anyone who likes the system
Visited February 2024
Review titled Kirkburton Health Centre
Replied on 05 August 2024
Thank you for your feedback. I would be grateful if you would contact the practice to discuss your concerns in more details, so that I can investigate further. Thank you Julie Practice Manager
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Review titled Dreadful triage system
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
Appalling. Appointment trying to be made to see a doctor and facing great difficulty. Extremely frustrated by the new system.
Visited January 2024
Review titled Kirkburton Health Centre
Replied on 05 August 2024
Thank you for your feedback, I am sorry to learn that you have found the new triage system frustrated. If you would like to contact the practice, so that we can discuss in further detail to resolve any issues with our system that you are experiencing. Many thanks Julie Practice Manager
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Review titled e-consult working very well
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2023
I recently needed hospital admission for an emergency operation. I was in a lot of pain, and decided that contacting the practice by e-consult might be the quickest way to be seen, as the messages are triaged. I was phoned back, and seen within an hour, the sent to the surgical assessment unit. I was dealt with much more quickly and efficiently than if I had gone to accident and emergency. I like the e-consult system, as you can think about all the information you need to give, and not forget anything. I have used it several times over the last few months. On one occasion, I had a test arranged before talking to the doctor about the result, saving us both time.
Visited December 2023
Review titled Kirkburton Health Centre
Replied on 05 August 2024
Many thanks for your feedback and it is good to learn that the triage system is working well. Kind regards Julie Practice Manager
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Review titled Responsive, caring, great service
Rated 5 stars out of 5
by Mat - Posted on 20 March 2023
Don’t often need my GP but I have a few times over the last couple of years. Always great, good availability of appointments and takes the time to listen to my concerns. Such a contrast to the neighbouring practice in Skelmanthorpe. Always recommend this practice to other locals.
Visited March 2023
Review titled Kirkburton Health Centre
Replied on 05 August 2024
Thank you for your kind comments about the practice, which I will share with the team. Best wishes Practice Manager