Kirby Road Surgery
58 Kirby Road, Dunstable, Bedfordshire, LU6 3JHContact details and opening times
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Reviews
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Review titled Try getting an appointment! Their system is shocking.
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2022
This surgery has a very bad appointment system. To see a doctor, you can only phone 8 o’clock in the morning for a morning appointment or at 1 pm for an afternoon appointment on that day. If you’re off work that’s fine and don’t mind being on hold for ages, but if you are not so ill that you can go to work but still need to see a doctor for something that is not urgent, you cannot make an appointment for any time in advance. If you work in a school, for example, you can phone in the morning, be one of the very very lucky ones to actually get an appointment after having been on hold for about 20 minutes plus, but then it is not possible to just tell work you won’t be in later as classes have to be covered etc. It must be the same for any other workers that cannot just drop everything to go to the doctors for a short while - for example driving examiners, firemen etc. There are no opportunities to make doctor appointments in advance - you can to see a nurse though. When you’re there, the surgery is fine but it’s almost impossible to get there in the first place. Something needs to change. It took me five attempts to get an appointment… I don’t work on Tuesdays so am only able to try and get an appointment on that day. Therefore, it took me well over a fortnight to get to see a doctor. This system is crazy… it is no wonder that the hospitals A & E depts are so busy - people are unable to get an appointment at their GP so they go to A & E.
Visited September 2022
Review titled Kirby Road Surgery
Replied on 11 November 2022
Dear Patient. We are dismayed to hear that you are dissatisfied with your recent experiences at Kirby Road Surgery. Please email admin.kirbyroad@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners. Kirby Road Surgery.