Kirby Road Surgery
58 Kirby Road, Dunstable, Bedfordshire, LU6 3JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring Practice
Rated 4 stars out of 5
by Linda Sherif - Posted on 17 August 2024
I saw an associate GP who was very friendly and professional. She listened to me and explained what she would do. She then rang me the same evening and advised that I would be given a gp appointment. I saw my gp after a couple of days and again, I was listened to without feeling hurried. My gp explained what needed to be done and took the appropriate action. I have been with this surgery for many years and always find the staff friendly, caring and helpful.
Visited August 2024
Review titled Kirby Road Surgery
Replied on 19 August 2024
Hello Linda. Thank you so much for your kind words. These have been passed to the team. Kind regards. The Partners.
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Review titled Fantastic Lead Nurse!
Rated 5 stars out of 5
by Holly - Posted on 07 August 2024
I attended for my routine Cervical screening, and I felt compelled to write in to share my experience. Compared to all my previous screenings, the Surgery's Lead Nurse was simply by far, the best medical professional I've been seen by. Her bedside manor is exceptional. She made me feel at ease and so comfortable. This type of screening, how should I say, can sometimes be a little tricky to accomplish.. As I've always experienced in the past. But She was done swiftfully and I was discomfort free! I was surprised as I've never experienced such a skilled, professionally executed screening before! Please pass on my thanks. What an amazing Lead nurse to have at your practice!
Visited August 2024
Review titled Kirby Road Surgery
Replied on 07 August 2024
Good morning, Holly! Thank you so much for taking the time to pass on your kind words about our Nurse. These have been passed along to her as well as the wider team, who are so pleased. Best wishes. The Partners.
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Review titled Friendly staff and calm experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
I had my first smear test which was of course nerve wracking. The nurses was incredibly kind and calming, making the experience a very positive one. The environment of the surgery is always a safe one and I have not had any negative experiences.
Visited July 2024
Review titled Kirby Road Surgery
Replied on 08 July 2024
Dear patient. Thank you so much for such kind feedback. This will be passed to the team! Kind regards. The Partners. Kirby Road Surgery.
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Review titled Our NHS is the envy of the World
Rated 5 stars out of 5
by Robert Spiers - Posted on 29 May 2024
Called NHS 111 as I was concerned about a problem I have had for a while. They were thorough in their investigation but felt I should have the problem looked at by my GP. NHS 111 then set up a telephone appointment for the following morning(I did not have to phone😊). The GP at Kirby Road Surgery phoned me at 07:50 the following morning and quickly gave me a face to face appointment at 10:20. The GP was able to put my mind at rest but to be sure has arranged for an Ultra Sound scan. The scan is not urgent so why should that be quick? I cannot fault this surgery, I have been with therm for 20 years and yes they had some problems over Covid and just after but didn’t we all? We need to stop complaining. Positive suggestions are always far more productive.
Visited May 2024
Review titled Kirby Road Surgery
Replied on 29 May 2024
Dear Mr Spiers. Thank you so much for such wonderful feedback! This has been passed to the team. Kind regards. The Partners.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
It is virtually impossible to get an appointment , after waiting an hour on hold I got through to the practise and told them a very concerning discovery about my health to be told that they are fully booked and would have to try again the following week , it’s genuinely like they don’t care
Visited April 2023
Review titled Kirby Road Surgery
Replied on 15 April 2023
Dear Patient We are dismayed to hear that you are dissatisfied with your recent experiences at Kirby Road Surgery. Please email admin.kirbyroad@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners.
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Review titled Disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 29 March 2023
After never being able to get an appointment on the day, I managed to pre book an appointment on the 24th February for the 29th March. On arrival along with two other ladies that had managed to book in advance, we were told that their was a technical issue and the Doctor we had booked was not in that day! Looks like his day off and been changed without anyone being notified. There is no consideration that people change and re arrange their plans. It would make the practice and the patients life a lot easier if pre booked appointments, came back and left on the day to emergencies only. The current set up does not help the staff or the patience. I have been a patient for over 30 years and prior to covid and the changes it would always be a surgery I could recommend for efficiency, communication and helpfulness.
Visited March 2023
Review titled Kirby Road Surgery
Replied on 29 March 2023
Dear Patient We are dismayed to hear that you are dissatisfied with your recent experiences at Kirby Road Surgery. Please email admin.kirbyroad@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners. Kirby Road Surgery.
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Review titled Kirby Road Surgery Dunstable Beds
by Anonymous - Posted on 23 January 2023
Kirby Road Surgery, Dunstable, Beds is awful, theres a constant change of staff, mainly doctors, you have to ring on the day for an appointment at 8am and when you do you're immediately in a queue of 10 people or more, you're kept on hold whilst the queue goes down and by the time you get through all appointments have gone! They tell you to ring back at 1pm - where exactly the same thing happens! This us every single day. Its near impossible to get an appointment.
Visited January 2023
Review titled Kirby Road Surgery
Replied on 13 February 2023
Dear Patient We are disappointed to hear that you have been less than satisfied with your recent experiences. If you would like to raise your concerns with the practice, please email: admin.kirbyroad@nhs.net including your full contact details. The Partners will then fully investigate your concerns and respond in due course. Kind regards The Partners. Kirby Road Surgery.
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
Unfortunately this practice never has appointment! Always ask to call same day for appointment and thought been on time to call never received the appointment. This is frustrating and disappointing. Although I have lots of health issue but fed up to call them. The staff specifically nurses and receptionist are so rude! They don’t support or help and just ignore
Visited January 2023
Review titled Kirby Road Surgery
Replied on 13 February 2023
Dear Patient We are disappointed to hear that you have been less than satisfied with your recent experiences. If you would like to raise your concerns with the practice, please email: admin.kirbyroad@nhs.net including your full contact details. The Partners will then fully investigate your concerns and respond in due course. Kind regards The Partners. Kirby Road Surgery.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
I have been with this practice for many many years. This surgery does not warrant a 1 star, never ever able to get an appointment, except for a couple of helpful receptionists & nurses, really badly managed. I have now changed to a surgery where they actually see patients, luckily no more remote doctors.
Visited December 2022
Review titled Kirby Road Surgery
Replied on 10 January 2023
Dear Patient We are dismayed to hear that you are dissatisfied with your recent experiences at Kirby Road Surgery. Please email admin.kirbyroad@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners. Kirby Road Surgery.