King Street Surgery
273 Bedford Road, Kempston, Bedford, Bedfordshire, MK42 8QDContact details and opening times
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Reviews
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Review titled Service has deteriorated.
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
Yet again have spent 2 hours since 8.30am trying to make an appointment for my partner. Once I got through told all appointments are gone. This is not the first time this has happened, and looking back at previous reviews the reply is always due to staff sickness throughout 2022. We had a face to face appointment with a GP yesterday and told to make another appointment as my partner has several symptoms. The Doctor was unable to make the follow up appointment themselves. We have been with this surgery since 1999 and have never experienced such problems in the past. Terrible service and as my partners problem is not acute there is no point in contacting 111. Please can the surgery do something so that patients can make appointments to see a GP?
Visited December 2022
Review titled King Street Surgery
Replied on 27 January 2023
Dear Patient, thank you for your feedback. My name is Mrs Ryder and I am part of the management team. We are sorry that you feel the service has deteriorated. We offer 10 minute appointments each day with our doctors and in that time they can only deal with 1 or possibly 2 medical issues. Our appointments are released daily at 8.30am and our phone lines are extremely busy, patient demand prior to the end of last year soared. We had a lot of staff absence both clinical and non-clinical and this does affect how quickly we can process our phone calls and signpost patients to the most appropriate person, we have a team of clinical staff including minor illness nurses, physician associates, paramedic, nurses, healthcare assistants, pharmacists. and physiotherapists. We offer a range of appointments that can be booked in advance up to 2 weeks ahead for non urgent matter and also those on the day for more acute urgent issues. Please accept our apologies for your recent experience Kind Regards Mrs Ryder
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Review titled Clueless
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2022
I called to ask about my child's 1 year immunisation. At his last one they told me that the immunisations will be booked automatically. The receptionists there seem to want to be unhelpful by default. They told me that I should just book them after he is 1 and they won't do it for me. When i asked why did the nurses say that it will be done by the surgery then, the receptionist backtracked and just went "oh, it will be done then but you have to wait till his one". Like if you're clueless why not say you'll ask someone that knows?! Please split the surgeries again. St Johns was a functional surgery before this ridiculous merge. You could contact the surgery in so many different ways and you could actually get appointments.
Visited October 2022
Review titled King Street Surgery
Replied on 05 October 2022
Dear Patient, thank you for your feedback. My name is Mrs Ryder and I am one of the Management Team for King Street Surgery. We are sorry for your recent experience and understand from your review that staff seemed confused about booking the 1 year immunisations for your child. Like many surgeries the recalls for the immunisations are sent out centrally by the Child Health department and you should receive a letter advising you to contact us and book the appointment as your child approaches the relevant age group. We are sorry that you felt the staff seemed unaware of the process and we take this on board and will discuss it as part of our staff training meetings. We have some new staff who may not be aware of all processes but we acknowledge that they could ask a colleague for assistance. As you are aware King Street operates across 3 sites now providing general medical services to our patients and we do try to offer a continuous service with standard processes. Please accept our apologies