King George & Manor House Surgeries
King George Surgery(Main), 135 High Street, Stevenage, SG1 3HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Doctor care
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
Contacted surgery and had a telephone phone call regarding my daughters health as was very unwell, the doctor was fantastic and order blood test and totally put my mind at ease. He explained everything to me. Thank you
Visited May 2023
Review titled King George & Manor House Surgeries
Replied on 26 May 2023
Thank you for taking the time to leave us your feedback, it is very much appreciated. Your comments will be relayed to the entire team, thank you again.
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Review titled Receptionists can come across as rude.
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2023
I recieved a text message last week stating I had to speak to a GP about my blood test results. I called up the GP surgery last week in which they told me they didn't have any over the phone appointments for 5 weeks and advised me to call up on the day at 8am if I want the chance of being seen quicker. I called up this morning (a week later) at 8:00am and it stated I was number one in the call queue. The receptionist didn't answer the phone to me until 8:21am despite it still saying that I was first in the queue. The receptionist told me they didn't have any on the day appointments for non-emergency appointments and once again told the the wait list time. I explained to her my situation and told her I needed to speak to the GP as soon as possible so that I can be refered. The receptionist then went on to tell me there were no appointments left for the day but then was interupted by (i'm assuming) another receiptionist which told her there was actually a morning appointment for non-emergency for the day. So the first receptionist had clearly not even checked. The receptionist didn't seem very happy with booking me in and then checked my mobile number which was also wrong, they had changed it to my mums new mobile number (whos my emergency contact) and over-wrote my actual contact number. This issue should have been fixed before as I corrected them last week but obviously they had not fixed the error. The GPs on the other hand are very professional and are great at helping but the reception feels lacking and puts me off attempting to get into contact with my GP about important issues.
Visited April 2023
Review titled King George & Manor House Surgeries
Replied on 26 May 2023
We are sorry of you felt our receptionist was in any way rude, I can assure this would not have been intentional. Our reception team do a very difficult job and manage a large volume of patient contacts everyday, unfortunately they can only offer patients what is available and often bear the brunt of patient frustrations. We do not ordinarily ask patients to call at 8am, I am sorry if you were advised this incorrectly. If you have an urgent issue that requires same day attention, you do need to call us on the day - this will always be a telephone call with a clinician and at times when we are at capacity patients will be advised to contact 111 for advice (online) or visit the Urgent Treatment Centre in Welwyn Garden City, or their local pharmacy. If you have a non urgent, routine issue or enquiry we ask that you call us later in the day to allow those with emergency issues to get through first thing. I apologise about the telephone number being incorrect, we do ask that any changes to contact details and sent through via our website for our Admin team to update, this avoids any errors. Thank you for your kind words about our GPs.
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Review titled Great practice
Rated 5 stars out of 5
by Debra cokayne - Posted on 27 April 2023
Really polite helpful receptionists Never had a problem getting an appointment Lovely doctors especially the one today Everyone should remember how busy the practice is and what a great job reception/admin are doing. Well done
Visited April 2023
Review titled King George & Manor House Surgeries
Replied on 28 April 2023
Thank you so very much for taking the time to leave us your feedback, it is very much appreciated. I will ensure your comments are relayed to the entire team. You are quite right, General Practice is under considerable pressure and demand remains very high. Our staff are working very hard to help patients as best we can. Patients can help us to be there for those that really need us by: - Only calling at 8am if you have an urgent/emergency issue that needs same day attention. - Calling later in the day for routine issues and enquiries. - Using online services where possible - NHS app and Systmonline, to order repeat medication, check if a prescription has been issued, book routine telephone appointments in advance. - Checking our website for information before calling us. - Visiting your local pharmacy for advice on over-the-counter remedies for many minor conditions not available on prescription. - Using 111 online for medical advice before calling us, visit www.111.nhs.uk Thank you again for your kind words.
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Review titled Great response from King George & Lister Hosp
Rated 4 stars out of 5
by Dave Hope - Posted on 31 March 2023
I had just recently moved to Stevenage from a different health authority, when the night before my CPAP machine stopped working. I called the relevant dept at Lister to see if they had a machine that I could borrow, as I was very concerned that with a dodgy heart I might not get through the night without a machine. Lister said they could not do anything without a doctors referral. But although I had registered with King George the week before I had not been invited to attend the surgery. Trying to get an appointment was some weeks away, so I tried the emergency number. After some 5-10 min a lady doctor answered and I explained the situation, she said leave it with her and she will try to organise something, I was not very optimistic. Within the hour Lister rang me up to inform me that a new machine would be waiting for me later that day. This was a fantastic result, not only had King George excelled themselves, also the Lister Thanks again for a timely response
Visited February 2023
Review titled King George & Manor House Surgeries
Replied on 04 April 2023
Thank you for taking the time leave us your feedback. I am glad we were able to help. I will relay your kind words to the team. Thank you again.
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Review titled Excellent treatment
Rated 5 stars out of 5
by D. Hudson - Posted on 03 October 2022
Following a severe burn to my right arm the treatment I received was excellent. The skill of the nurse has made the healing process very quick and significantly reduced the chance of infection, thanks to the nursing staff
Visited September 2022
Review titled King George & Manor House Surgeries
Replied on 13 October 2022
Thank you very much for taking the time to leave us a review, it really is appreciated. I will ensure your comments are relayed to the team. Many thanks again.