Kidderminster Medical Centre
Waterloo Street, Kidderminster, Worcestershire, DY10 2BGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Kidderminster Medical Centre.
Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Mr Paul Vincent - Posted on 15 November 2022
What a superb service I've received today. Check-in was quick, easy, I had a query that the front desk dealt with in a brilliant, professional and friendly manner. My appointment started bang on-time, I was straight in and straight out, no problems. The Nurse I was with was polite, courteous and very good. We had a student Nurse with us who was the very same, but with clear enthusiasm for the job. Parking was free, I was in the building no more than 10 minutes, I felt like I was cared for at every step and I wanted to let people know how good this surgery is.
Visited November 2022
Review titled Kidderminster Medical Centre
Replied on 24 November 2022
Thank you so much for giving us a 5-star review. It’s so wonderful to hear that you felt valued and cared for by our staff I’ll pass along the kind words and let them know that they’re doing a great job."
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Review titled Brilliant
Rated 5 stars out of 5
by A Bayliss - Posted on 03 November 2022
1st time using online service, very impressed, had a text back asking for more information, replied to it, had a text with a phone call appointment this morning. After talking to the doctor, they thought it was best to have a face to face appointment. Less than 24 hours from filling the online form in, I had seen a doctor.
Visited November 2022
Review titled Kidderminster Medical Centre
Replied on 03 November 2022
Thank you for your kind words about our 'Online Triage' they are really appreciated. We continuously strive to make 'Quality Improvements' to our services the online triage being the most recent and we are pleased that you found the service very user friendly.
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Review titled A reasonable practice
Rated 3 stars out of 5
by G Bayliss - Posted on 18 February 2023
Nursing staff spot on Doctors invisible !!! I find it so frustrating toget an appointment that I often give up when I should have persevered
Visited November 2022
Review titled Kidderminster Medical Centre
Replied on 20 February 2023
Dear G Bayliss, we are sorry to hear that you are struggling to obtain an appointment please don't give up if your in need of services. We are well aware of the queuing constraints, Maybe you could opt to try the New Online Triage system in future?
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Review titled Good GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
Recently moved here (6months+). Not had difficulties getting appointments. Doctors and nurses have always been thorough and helpful. Would recommend.
Visited November 2022
Review titled Kidderminster Medical Centre
Replied on 03 November 2022
We really appreciate you taking the time to leave us a review, your review is a great way to let us know we’re on track for making our patients experience as positive as possible.
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Review titled Needs more appointment availability
Rated 3 stars out of 5
by Anonymous - Posted on 30 November 2022
I am finding it difficult to get any sort of appointment considering the fact I have been seen for the conditions already, they just don’t seem like they care about the young and there needs to be more availability, I’m am getting rather impatient now.
Visited October 2022
Review titled Kidderminster Medical Centre
Replied on 01 December 2022
Anonymous - I would like to apologise for your negative experience at Kidderminster Medical Centre. We'd like to learn more about your specific situation and hopefully make things right. If you wouldn't mind calling the surgery on 01562 546740 at your earliest convenience, I would be happy to look into this further for you. Unfortunately, I can't identify you from this review. Kind Regards Samantha Burns Site Manager.
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Review titled Speedy and efficient
Rated 5 stars out of 5
by Pamela Spivey - Posted on 21 October 2022
Call to Nhs direct was followed swiftly by Dr who arranged a scan, for the next day, on a very swollen ankle. Concern was poss blood clot. Seen exactly on time, at the hospital. A blood test also recommended, which I asked after, in the relevant dept and whilst I was in the hospital. They checked my notes, to confirm one had been requested, and saw me within few minutes. I received a follow up phone call within 2 days to explain results/ outcome and advise further treatment. Very impressed with how my case has been handled. Swiftly, sensitively and with thorough explanation. I could not have asked for any better service. With the dreadful press about GP and hospital appointment waiting times, I can only speak as I have experienced, and I have received excellent care in my local area, as, I so often do, on any occasion I am in need of their care and service. Thank you
Visited October 2022
Review titled Kidderminster Medical Centre
Replied on 21 October 2022
We are so grateful for your 5-star review. Thank you for sharing your positive experience. We will share this with Practice Team to let them know to keep up the amazing work.
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Review titled Above and beyond
Rated 5 stars out of 5
by Wayne Jones - Posted on 17 November 2022
Had to visit practice up to 3 times a week for a month. Staff were extremely polite and efficient. Due to my line of work securing appointments was problematic but both front desk and care staff were very accommodating and understanding of my circumstances. It’s got to the stage where I almost look forward to going to appointments to receive the warm friendly and efficient welcome and service.
Visited October 2022
Review titled Kidderminster Medical Centre
Replied on 24 November 2022
It is a pleasure to hear such kind words from you Mr Jones. Thank you for sharing your positive experience.
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Review titled Excellent Service
Rated 5 stars out of 5
by Brian Adkins - Posted on 02 November 2022
An appointment with a practice nurse who was efficient, professional, knowledgeable and very helpful. I was treated with kindness and understanding and nothing was too much trouble. Thank you for your time.
Visited October 2022
Review titled Kidderminster Medical Centre
Replied on 03 November 2022
Thank you for your review. We’re glad you had a positive experience with us. 'Patient satisfaction' is high priority on our agenda.