Keston Medical Practice
Purley War Memorial Hosp, 856 Brighton Road, Purley, Surrey, CR8 2YLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent diagnosis and reassurance
Rated 5 stars out of 5
by MALCOLM HILL - Posted on 16 September 2024
I have been registered with Keston House for more that 40 years and this is my first review. The service I received from the Doctor whom I saw on 13 September 24 was exceptional. I have an ongoing condition with my legs. The Doctor whom I saw was patient and gave me a full explanation in a way that previous consultations have never been. I left the surgery very reassured.
Visited September 2024
Review titled Keston Medical Practice
Replied on 16 September 2024
Thank you for taking the time to leave such a positive response. The clinician you saw was Dr Ashik Patel. I will ensure he has access to your review. Regards Liz Shaw Operations/Practice manager
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Review titled The definition of a vicious circle.
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
Called today to wait an hour before automatic cut off. Called back waited for 25 mins to speak to someone who couldnt help with booking an appt. as he is working remotely and doesnt have access!! Forced onto the online system which is long winded and then spews out text message appts at inconvenient dates/times and ignores any preference on this. Unable to reply to texts so no way of cancelling as they dont answer phones/have access when after hours you get through on the phone. in desperate need of a return to answering phones and booking appts with GPs in person. The 'phone call appt' is simply a waste of everyone's time. Give the general public some credit, we know when an appt. is needed.
Visited September 2024
Review titled Keston Medical Practice
Replied on 19 September 2024
Good Morning i was sorry to have read about your experience in trying to book an appointment. it definitely sounds as though something has gone wrong somewhere as it it usually a simple and quick way to request an appointment. Unfortunately because you have added this comment anonymously I am unable to investigate. If you would like me to investigate this issue please email me liz.shaw28@nhs.net so that I can listen to the telephone calls and thoroughly look into this matter. Liz Shaw Keston Medical
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Review titled Good practice
Rated 4 stars out of 5
by Elena Tugay - Posted on 27 August 2024
I left a bad review regarding a telephone appointment with Keston Medical Practice today. Unfortunately, I did it by mistake! I want to delete my review. My telephone appointment is scheduled for a different day(
Visited August 2024
Review titled Keston Medical Practice
Replied on 02 September 2024
Thank you for taking the time to follow up on your review. Hopefully your appointment will be successful, if not please do not hesitate to contact me on 0208 645 2646. Regards Liz Shaw. PM
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Review titled Introduction of a call back system.
Rated 5 stars out of 5
by John McDermott - Posted on 04 July 2024
Greatly appreciated. Also My wife & I were delighted with her recent re assessment @ the surgery & onward referral.
Visited July 2024
Review titled Keston Medical Practice
Replied on 15 July 2024
Thank you for taking the time to give positive feedback. It is always important and very useful to hear from patients as we can use this feedback when amending our ways of working. Thank you Liz Shaw PM
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Review titled Great service
Rated 5 stars out of 5
by Cathy Gillespie - Posted on 27 June 2024
I have already reviewed this when I had a great experience with my ECG yesterday. (26/6/24). The practitioner was excellent and I’d like to know her name if that’s possible, thanks.
Visited June 2024
Review titled Keston Medical Practice
Replied on 28 June 2024
Thank you for your feedback. I have sent a private message to you with the clinicals name. Regards Wendy Morris
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Review titled Horrible
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2024
Constantly fobbed off, have chronic bladder infections keep getting referred to pharmacy but told by pharmacy they do not deal with more than one bladder infection within six months, doctors should obviously know this but keep constantly referring me to the pharmacy. Had an appointment made for another issue which was made for two weeks time, was told during the appointment the doctors to offer what I need. Why make appointment if you can't help? Terrible serive
Visited June 2024
Review titled Keston Medical Practice
Replied on 15 July 2024
Good Morning I was sorry to have read about your negative experience with the practice. Unfortunately you have sent this feedback anonymously therefore I am unable to discuss the matter in detail or look into your complaint. If you would like to discuss further please contact me on liz.shaw28@nhs.net. Thank you Liz Shaw Practice manager.
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Review titled Excellent service
Rated 5 stars out of 5
by Cathy Gillespie - Posted on 27 June 2024
Yesterday (26/6/24) I had an ECG at Keston and Moorings GP practice at Purley War Memorial Hospital at 11.00am. I wasn’t looking forward to this procedure in case it revealed cardiac problems but the practitioner whose name I didn’t obtain, immediately put me at my ease and explained everything carefully and in great detail and was thoroughly professional in every aspect of her behaviour and was very animated and talkative. I felt very relaxed and my results, after being electronically transmitted were then evaluated by a doctor and I was allowed to leave immediately. I just wanted to say a heartfelt (literally) thank you to the practitioner and would be very grateful if you could supply be with her name at a later instance. She’s a real asset so please cosset her accordingly. Many thanks. Cathy Gillespie.
Visited June 2024
Review titled Keston Medical Practice
Replied on 28 June 2024
Thank you for taking the time to add positive feedback which has been passed onto the staff member. This means a lot to the team. Wendy Morris
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
this is a fantastic surgery, i regularly use for myself and my children. The website to book an appointment is a fantastic service and so easy to use, you leave your details and every single time I get a doctors appointment the same day. I had a bloods tests today and got results same day including ultrasound at Mayday. Amazing kind doctors and staff all of you. Thankyou so much. As a community we are all very very lucky to have you all
Visited June 2024
Review titled Keston Medical Practice
Replied on 28 June 2024
Thank you for taking the time to comment of your experience. Constructive feedback is always encourage to help improve our service and positive feedback means a great deal to our staff. Wendy Morris
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Review titled Terrible service
Rated 1 star out of 5
by Jennifer Duffy - Posted on 01 May 2024
Long delays in getting test results, Still waiting even though I know the results were received last Friday and despite reassurances via klinik that someone will contact me. Long waits for a telephone Appt and then not even a GP who conducted the call. Klinik system is fine if you have a straight forward request but for something more complex it often requires several messages back and forth until you get the response required. This can often take a couple of days by the time it is passed through several clinicians to the GP and back again, when actually a 5 minute phone call would have been much more efficient. Overall my interactions with the Practice over the last couple of months, for myself and my children, has been extremely frustrating and disappointing.
Visited May 2024
Review titled Keston Medical Practice
Replied on 15 July 2024
Good Morning I was saddened by your negative feedback and from your experience with the practice. Klinik online consultations works extremely well and calls are returned often within a couple of hours. Delays can occur when a patient has choosen an incorrect tile. When requesting test results we would always suggest a patient registers for the NHS App which enables them to see results and consultations as soon as the are received by the practice. If you would like assistance in registering for this App please contact Wendy Morris at the practice who will assist you with the registration process. Regards Liz Shaw PM
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Review titled Unhelpful and not efficient at all
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
I needed the GP to provide me with simple paperwork and trying to ask the receptionists to action this task was very difficult. It has been nothing but a headache and I wish I had not moved into the area and been forced to change my previous GP
Visited April 2024
Review titled Keston Medical Practice
Replied on 15 July 2024
Good Morning Sorry to have read about your negative experience with our practice. As you have complained anonymously I am unable to look into your complaint. On a general note, all forms are handed in to the reception desk. A fee is discussed and requested prior to any forms being completed. We ask for for 10 working days for the completion of all forms. If you would like to discuss this matter further please contact me on liz.shaw28@nhs.net Liz Shaw PM