Kenyon Medical Centres
15 Chace Avenue, Willenhall, Coventry, West Midlands, CV3 3ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of Information
Rated 3 stars out of 5
by Anonymous - Posted on 05 October 2024
Appointment had been booked for an on going appointment, nurse didn’t know why I was there said no notes. Need to book another appointment for 1 months time receptionist was really rude said I had to call closer to the time and couldn’t guarantee that date. Treatment is time sensitive so adding extra stress
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 07 October 2024
Dear Patient, Thank you for your review. Patient feedback is important to us and we are sorry to hear about your recent difficulties. If you would like further feedback please write the practice manager as we are unable to comment without your patient identifiable information. Kind regards Kenyon Medical Centres
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Review titled Caring doctor
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2024
I went in to have an ingrown toenail removed, me expecting it to hurt I was very nervous but the doctor was excellent she kept me busy was very caring and seemed interested in everything said all while I didn’t feel a thing and it really helped calm my nerves and get me through it
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 04 November 2024
Dear Patient Thank you for your review. Patient feedback is important to us and we are happy to hear your recent minor op was a pleasant experience. Kind regards Kenyon Medical Centres
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Review titled Recent appointment
Rated 5 stars out of 5
by Marie Anne Bowell - Posted on 19 October 2024
I phoned for a non urgent appointment to see a doctor, and was given one within a week. The doctor was very thorough, checking all aspects of my health and wellbeing. She examined me and told me clearly what referrals she was going to make, and made suggestions about continuing certain exercises that may be beneficial. She spoke clearly as she realised I was a bit deaf. I had been anxious before my appointment, but left more relaxed and confident.
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 22 October 2024
Dear Mrs Bowell, Thank you for you review. Patient feedback is important to us and we appreciate your comments which will be passed on to the consulting clinician. Kind regards Kenyon Medical Centres
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Review titled Thorough and friendly appointment
Rated 5 stars out of 5
by Lesley Slater - Posted on 10 October 2024
The doctor I saw was easy to talk to, had definitely read my notes before appointment and was very thorough in her checks on me. Very happy with the service.
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 14 October 2024
Dear Mrs Slater, Thank you for your review. Patient feedback is important to us an we appreciate your comments which will be passed on the consulting clinician. Kind regards Kenyon Medical Centres
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Review titled Always been a great practice.
Rated 5 stars out of 5
by Emma Clark - Posted on 04 November 2024
I've recently returned to the area and reregistered. Excellent service on my visit - I needed a letter to take abroad and was able to see a trainee doctor and received what I needed to be able to travel. Thank you.
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 06 November 2024
Dear Patient, Thank you for your review. Patient feedback is important to us and we are happy to hear your comments. Kind regards Kenyon Medical Centres
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Review titled Caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2024
My doctor was highly attentive to my health issues. He helped keep me focused, in light of worries. His advice and support was greatly welcomed. His bedside manner was impressive.
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 07 October 2024
Dear Patient, Thank you for your review. Patient feedback is important to us and we appreciate your comments. Kind regards Kenyon Medical Centres
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Review titled Terrible
Rated 3 stars out of 5
by Anonymous - Posted on 05 October 2024
Terrible the bookings were terrible 2 bookings in 2 different places. Seen no one. The person who took bookings clearly has no idea.
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 07 October 2024
Dear Patient, Thank you for your review. Patient feedback is important to us however without your patient identifiable information we ar4e unable to look into this matter further. Please write the the Practice Manager for further feedback. Please be aware we are a dual site practice an appointments are allocated where capacity allows. Kind regards Kenyon Medical Centres
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Review titled Great practice nurse
Rated 5 stars out of 5
by Mrs c nesmith - Posted on 15 October 2024
Had my annual review with practice nurse, very professional and friendly. Explained everything clearly and I left my appt stress free
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 16 October 2024
Dear Mrs Nesmith, Thank you for your review. Patient feedback is important to us and we appreciate your comments which will be passed on to the consulting clinician. Kind regards Kenyon Medical Centres
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Review titled Quick and painless
Rated 5 stars out of 5
by Kerry Davies - Posted on 01 November 2024
Had my 3-yearly smear. The nurse was so friendly and knowledgeable and procedure was quick and painless.
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 04 November 2024
Dear Patient Thank you for your review. Patient feedback is important to us and we appreciate your comments. Kind regards Kenyon Medical Centres
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Review titled Drab and depressing
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2024
I think it’s bad enough being ill but visiting a surgery that looks down at heel, a bit dirty with weary staff makes you feel even worse. Staff try their best but all appear a little demoralised, working in rooms that are dark, airless, smelly and a bit grim. The poor doctors sat in them all day must feel dreadful. No doctors seems to regularly work there, so no continuum of care or patient knowledge and I think this spreads to into some of the interactions. My recent visit; I was asked to lie on the examination couch, the paper covering had already been used. The not so subtle giveaway was the clear imprint of a very human shape that greeted me. Paper obviously unchanged from the last ten minute appointment. I asked politely should I change the paper but I was brusquely told it was clean. Not wishing to upset the person examining me, I thought just lie on it…but it was a bit yuk. Doctor was fine but looked depressed and in worse health than me. Other doctors are marvellous, really try but they too look shattered and weary. No idea what has happened to this surgery, used to be ok but it’s significantly declined for both staff and patients.
Visited October 2024
Review titled Kenyon Medical Centres
Replied on 08 October 2024
Dear Patient, Thank you for your review. Patient feedback is important to us and we appreciate your comments. If you would like further feedback please write to the Practice Manager as your patient identifiable details are not attached. Kind regards Kenyon Medical Centres