Kensington Road Surgery
148 Kensington Road, Coventry, West Midlands, CV5 6HYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kensington Road Surgery.
Reviews
-
Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Rang the surgery 2 days running, number 16 in the queue, get to the top of the queue no appointments. Told reception my urgent issue to be told nothing available go to the walk in centre. Tried to book a future appointment was told no we don’t book in advance. Really gone down hill disgraceful
Visited July 2023
Review titled Kensington Road Surgery
Replied on 09 July 2024
Dear anonymous I am saddened to read this review however as this is now 12 months ago I am confident that our systems have improved. Kensington Road have recruited 4 additional clincal staff and are out to recruitment again. I cannot comment further as you have chosen to remain anonymous, however should you wish to contact me directly I can look into this for you
-
Review titled Great members of staff
Rated 5 stars out of 5
by Sandra Waugh - Posted on 24 July 2023
The staff at Kensington Road surgery have helped me to resolve a problem with my medication. Thank you
Visited June 2023
Review titled Kensington Road Surgery
Replied on 03 July 2024
Dear Sandra I am so glad the surgery was able to assist you and thank you for the positive comments Regards Julie Mayall Practice Manager
-
Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
Went to the surgery this week. Was amazed to find appointments available. Was seen by lovely Paramedic. Really happy with the service.
Visited June 2023
Kensington Road Surgery has not yet replied.
-
Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I contacted the Kensington Road surgery this morning to ask for an appointment face to face with a doctor for my partner The receptionist was extremely understanding as I was so urgently in need of help. They were able to fit my partner in later in the day. The doctor was a ’ locum’ who was unknown to us However. We were were treated with sympathy and concern and within a short time we had been assured that help is there. Thank you to all the staff We do appreciate your patience and help. I don’t want my name on this review as the matter is very personal
Visited May 2023
Kensington Road Surgery has not yet replied.
-
Review titled Prescription problem sorted
Rated 4 stars out of 5
by Anonymous - Posted on 04 May 2023
Had a problem today with my medication getting all mixed up. Spoke to receprion and they managed to sort it. Left feeling satisfied.
Visited May 2023
Kensington Road Surgery has not yet replied.
-
Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
Although hard to get through on the phone once through you get lovely receptionists who do their best to help. Managed to get a call back and was called down to see the locum who was a lovely chap Needs a bit of tlc in the rooms to be honest but it’s still great care
Visited May 2023
Kensington Road Surgery has not yet replied.
-
Review titled Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Waited this morning outside the practice and got a face to face apmt that was needed. The practice have a new book on the day system the receptionist told me- seems to be working well
Visited March 2023
Review titled Kensington Road Surgery
Replied on 09 July 2024
thank you for your review and I am glad we were able to help you so promptly. I will be sure to share this at our practice meeting with the team Regards Julie Mayall Practice Manager
-
Review titled Impossible to get appointments
Rated 1 star out of 5
by Zach Z - Posted on 09 March 2023
This surgery used to be great, but now it's impossible to get an appointment. On the rare occasion we've managed to get an appointment, it's an over-the-phone appointment and they just direct you to urgent care or a&e. Highly recommend avoiding this practice.
Visited March 2023
Review titled Kensington Road Surgery
Replied on 09 July 2024
Dear Zach thank you for your review, however since your review the practice have recruited additional clinical staff, 2 GPs, 1 ANP and a Prescribing Paramedic. We have also conducted a report in conjunction with the GPIP General Practice Improvement Programme and we now offer 33% more appointments. Regards Julie Mayall Practice Manager
-
Review titled Trying their best
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2023
Waited outside one morning to get an appointment. I know getting through on the phone can be difficult. Only two girls on the desk to manage the queue. But was able to book the appointment I needed. Still needs work but I can see an improvement and the docs are fabulous
Visited February 2023
Review titled Kensington Road Surgery
Replied on 28 December 2023
Dear Anonymous thank you for your comments and glad we could help on this occasion. We are all still working hard behind the scenes to continue the improvements. Julie Mayall Practice Manager
-
Review titled Friendly but modus operandi may need attention.
Rated 4 stars out of 5
by Ian Halsey - Posted on 28 February 2023
Visited surgery to book the annual medication review. Friendly and efficient receptionist. Advised that they were waiting on the name of the new Clinical Pharmacist, took my details and said they would call me back. Received text message that evening telling me there were no appointments and to contact the surgery again w/c 6th February. Little surprised and disappointed that I was not offered just a telephone consultation with a doctor as I got the feeling that they were currently without a Clinical Pharmacist. Let's see how things go next week.
Visited February 2023
Kensington Road Surgery has not yet replied.