Kensington Partnership
Whitefield Place, Girlington, Bradford, West Yorkshire, BD8 9LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
Been told by pharmacist that I need to see my GP I’ve tried for 5 days to make an appointment nothing just told to ring at 8 next day by the time you get through they have all gone.I work for the NHS so I know things can be difficult but this practice is a joke and seriously needs improving I am currently trying to register elsewhere
Visited October 2023
Review titled Kensington Partnership
Replied on 13 August 2024
Thank you for your review, we apologise for the issues you had regarding booking appointment with the practice and hope it has been sorted by now There are other ways you can use to get in touch with us– we encourage all our patients to sign up for PATCHS (https://patchs.ai/practice/kensingtonpartnership) which opens up for requests at multiple times throughout the day and allows you to send pictures and speak to the Doctor quickly and easily without having to call us or come into surgery. We aim to respond to all PATCHS requests within 48 hours of submission. You can also use the NHS App or SystmOnline which has telephone appointments released to be booked at 7am & 7pm Monday – Thursday. You can download the NHS App on your phone or come into surgery with valid ID to sign up for SystmOnline if you have not already done so. Best regards Surji Cair – patient Engagement and Public Relations Officer
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Review titled Worst practice!
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2023
This practice has an excuse for everything been with this practice for a very long time i can never get an appointment soon as you get through to them they say no appointments left their excuse is they have too many patients but yet they keep on registering new patients every day dont understand why they keep registering more patients but can't give patients appointments even getting your repeat medication is a big problem for this surgery they always getting it wrong this surgery really needs some structure in place.
Visited August 2023
Review titled Kensington Partnership
Replied on 13 August 2024
Dear Patient Thank you for taking the time to leave your comments about the surgery. We apologise for the difficulty you had regarding getting an appointment, we understand it can be very difficult to get through to us via telephone especially in the morning. Our trained Care Navigators take calls throughout the day and are best trained to help patients as quickly as they can with their queries. There are other ways you can use to get in touch with us – we encourage all our patients to sign up for PATCHS (https://patchs.ai/practice/kensingtonpartnership) which opens up for requests at multiple times throughout the day and allows you to send pictures and speak to the Doctor quickly and easily without having to call us or come into surgery. We aim to respond to all PATCHS requests within 48 hours of submission. You can also use the NHS App or SystmOnline which has telephone appointments released to be booked at 7am & 7pm Monday – Thursday. You can also download the NHS App on your phone or come into surgery with valid ID to sign up for SystmOnline Repeat prescriptions can also be ordered on systmonline or through the NHS App. Best regards Surji Cair – Patient Engagement and Public Relations Officer
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Review titled No way to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I am never critical of Nhs as I know the pressures. But this practice has completely exhausted me and I cannot find a way to gt through the phone system. I have decided that it is not possible to get through and so will just suffer my illness and not try to get through any further. I do not feel I have an emergency (at least not yet) to warrant A and E attention and do not want cause a problem there as they are already under pressure. It is simply not possible to get through to the GP practice using the number we have or through the E-consult system and that is the case no matter how many times I try or whatever day of the week it is. Pharmacist has said i really need to see GP and a GP I know who is not in Bradford has said I should not delay seeing GP because this is a preventable problem if treated early but I have said I cannot get through and he said that is not good enough. You have to find a way otherwise you might regret it. I am really upset by this but the practice wont answer the call and don't have any systems for people to walk in so other than nothing, what can I do?
Visited February 2023
Review titled Kensington Partnership
Replied on 04 June 2024
Dear Patient, Thank you for taking the time to leave your comments. We always take comments and reviews from our patients on board and use them for staff training to improve our service. Please accept our apologies for the issues you have had getting through to the practice. Our Receptionists are trained in Care Navigation to be able to help patients as quickly as possible. If you are signed up for PATCHS (our online consultation system) you can get in touch with us on there and opens multiple times throughout the day – we aim to respond to all PATCHS requests within 48 hours. If you have any further queries you can contact us via email B83052.kensingtonstr@nhs.net Best regards Surji Cair Patient Engagement and Public Relations Officer