Kensington Partnership - Woodroyd Medical Centre
Woodroyd Centre, Greenway Road, Bradford, BD5 8ERContact details and opening times
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Reviews
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Review titled Rubbish
Rated 3 stars out of 5
by Anonymous - Posted on 11 October 2024
I put a message on Patchs, regarding an illness I have 2 days ago. Rang yesterday check if it had been seen yet as I was in agony and needed medication, it hadn't. I was told to wait until today - the second day after sending - and if not heard anything to ring back and a phone appointment would be arranged. I rang back today, I was trying for one hour to get through, as I was cut off at least three times, finally I spoke to a man, I explained everything, and the Patchs message still hasn't been seen. He said I could get a appointment in BD8 and I said I don't drive & I'm in pain sitting, standing walking. Bare in mind I live in the same street as the Woodroyd Surgery !! I explained I was told I could have a phone appointment today but he said no. I cannot remember much of the conversation because I was so upset but he did say if I didnt take this appointment it would be next week, so from Wednesday when I made first contact to Monday, I would have had to suffer for 5 days. Absolutely disgusting. I said should I go to A&E and he said yes, if I wanted to. *And that is why the BRI is always busy !* So now I have to get to the other side of town when I'm literally 2 minutes away. Always a bad experience whenever he answers the telephone, he shouldn't even be doing this job, he has no empathy and the tone of his voice is just rude/ I can't be bothered. I ended up crying and I never ever cry, through frustration and pain. I left a fairly good surgery to use the one built in my street for its closeness and what I thought would far easier than having to either get 2 buses or a taxi to. In the beginning when it was purely Woodroyd we got a fairly decent service but since it became Kensington it has rapidly deteriorated. There's no customer service, no appointments, no doctors. I've been prescribed medication from a nurse and a chiropodist in the past. I cannot remember the last time I saw an actual doctor and not a locum. It really is a terrible practice in regards to getting an actual appointment.
Visited October 2024
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 14 October 2024
Dear patient, Thank you for taking the time to let us know about your negative experience - this is not the usual service we strive for and apologise for any inconvenience caused. Please can you contact the practice manager Michelle Teague when best convenient for you to discuss your issue further - she can be contacted via the practice email on b83052.kensingtonstr@nhs.net Kind regards, Ben S.
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Review titled Absolutely useless
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
I am very disappointed to get appointment as I keep ringing but unfortunately line busy continues from 8 am till 9 am
Visited May 2024
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 13 August 2024
Dear Patient Thank you for taking the time to leave your comments about the surgery. We apologise for the difficulty you had regarding getting an appointment, we understand it can be very difficult to get through to us via telephone especially in the morning. Our trained Care Navigators take calls throughout the day and are best trained to help patients as quickly as they can with their queries. There are other way you can use to get in touch with us– we encourage all our patients to sign up for PATCHS (https://patchs.ai/practice/kensingtnpartnership) which opens up for requests at multiple times throughout the day and allows you to send pictures and speak to the Doctor quickly and easily without having to call us or come into surgery. We aim to respond to all PATCHS requests within 48 hours of submission. You can also use the NHS App or SystmOnline which has telephone appointments released to be booked at 7am & 7pm Monday – Thursday. You can download the NHS App on your phone or come into surgery with valid ID to sign up for SystmOnline” if you have not done so already. Best regards Surji Cair – patient Engagement and Public Relations Officer
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Review titled Amazing practise and communication.
Rated 5 stars out of 5
by Aisha - Posted on 19 March 2024
Gail at woodroyd medical centre made me feel reassured and felt comfortable while assessing my problem today. I rate her service a 11/10 she was amazing! Thank you Gail
Visited March 2024
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 04 June 2024
Dear Aisha Thank you for your comments. Your feedback has been passed to Gail and she appreciates your feedback. Best regards Surji Cair Patient Engagement and Public Relations Officer
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Review titled Shocked beyond belief
Rated 1 star out of 5
by Adnan Khan - Posted on 12 February 2024
I have called every morning for the last 2 weeks from 8am on the dot. I'm not here to complain about wait times, I do not care but the phone line doesn't even put you in a queue to wait. I've had "line busy" message and tone before the call ends each and every day. This morning I started the calls from 8am and by 9:44, I had made 78 call attempts. I had to ring 111 for advice in between who were just as useless telling me I need to just persist and keep trying. I finally rang at 10:45 again and I was put in a queue only to be told there are no available appointments left. You can't make it up its that bad. Luckily my record showed I was eligible (how lucky am i) for an emergency appointment so they put my name down. A doctor called me about an hour later telling me I sound fine... not an emergency but will take the matter forward for me... I was that shocked I didn't know what to say. I've had a cough for around 6 months now and antibiotics have not helped. I guess when I'm at deaths door they'll spare 5 minutes for me. Until then just crack on. Disgusting is an understatement.
Visited February 2024
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 04 June 2024
Dear Adnan Thank you for your comments. We take all reviews both negative and positive on board and use them to improve our service through staff training. On behalf of the practice please accept our apologies regarding the experience you had with us. We hope you have recovered from your illness and you are feeling much better. If you have any further queries you can contact us via email B83052.kensingtonstr@nhs.net Best regards Surji Cair Patient Engagement and Public Relations Officer
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Review titled its a joke
Rated 1 star out of 5
by sheila watts - Posted on 27 January 2024
i rang my gp wednesday 24th january at 8am at 9 30 i got through only to be told there were no appointments left but the nice receptionist arranged a relephone consultation with the gp who did phone me and arranged for me to see him the following day unfortunatly i collasped at 5 am and was bed bound the gp refused to come out to see me and told me to ring an ambulance Ias seeing the doctor to get some more ointment for Shingles would you phone a ambulance for a tube of ointment t think not and yet i have had no comuication ftom my gp whatsoever this is shocking
Visited January 2024
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 04 June 2024
Dear patient, Thank you for your comments – we take all reviews both negative and positive on board and use them to help us to improve our services through staff training. On behalf of the practice please accept our apologies regarding the experience you had with us, we hope you have recovered from your illness and received any medication needed. You can view our complaints procedure here: https://www.kensingtonpartnership.org/practice-policies/#complaints-policy if you would like to make a formal complaint. If you have any further queries you can contact us via email B83052.kensingtonstr@nhs.net Best regards Surji Cair Patient Engagement and Public Relations Officer
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Review titled Telephone line engaged from 8am-8.41
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
I don’t ring the dr often. The reason being because I can never get through. This morning it took over 40mins just to connect to the dr phone line due to it been engaged. I am now in a que. it’s not telling me my position in the que. I hope I can get me and my son an appointment. Worst dr surgery ever.
Visited November 2023
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 13 August 2024
Dear Patient Thank you for your review, we apologise for the issues you had regarding booking appointment with this practice and hope it has been sorted by now. There are other ways you can use to get in touch with us– we encourage all our patients to sign up for PATCHS (https://patchs.ai/practice/kensingtonpartnership) which opens up for requests at multiple times throughout the day and allows you to send pictures and speak to the Doctor quickly and easily without having to call us or come into surgery. We aim to respond to all PATCHS requests within 48 hours of submission. You can also use the NHS App or SystmOnline which has telephone appointments released to be booked at 7am & 7pm Monday – Thursday. You can download the NHS App on your phone or come into surgery with valid ID to sign up for SystmOnline Best regards Surji Cair – patient Engagement and Public Relations Officer
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Review titled Can't get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2023
Phoned 50 times trying to get an appointment but the call keeps cutting out or saying the line is busy ridiculous
Visited July 2023
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 04 June 2024
Dear Patient, Thank you for your comments, we will take them on board and pass it to the relevant department. We apologise that you have had problems getting in touch with the surgery, we receive over 1000 calls from patients every day and have a large team of Receptionists/Care Navigators ready to help patients as quickly as they can. We also have alternatives as well, like PATCHS (our online consultation system, you can message the practice with your symptoms without having to call) or SystmOnline (where telephone appointments can be booked) and encourage patients to use these services when possible. You can find more information about PATCHS & SystmOnline on our website (kensingtonpartnership.org). If you have any further queries you can contact us via email B83052.kensingtonstr@nhs.net Surji Cair Patient Engagement and Public Relations Officer
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
Missed a call today, rang straight back, was on hold for 31 minutes 42seconds, to a broken message that kept breaking up, when I was finally answered, that too was breaking up, I asked if he could ring back which he did. I said I'm returning a call, he took my details and said I needed a ??test, I said is that an actual blood test or do I need ??, he said let me check, he came back saying a blood test, " let's see what we have available this week" i said I cannot tomorrow so it will be next week, after a few seconds he said March 10th, I said I could be dead by then, he said yeah he said there's an after hours one I said here but after few minutes of confusion, bear in mind he'd already taken my address it was in Bd7, he then said there's a drop in tomorrow at Woodroyd, once again after telling him twice already I couldn't make tomorrow, he then said March 13th !!!! I said forget it, I've just wasted 45 minutes and still no nearer to a reasonable appointment, I told him to contact with an appointment or I will try again next month. It really is ridiculous to get any kind of service from this practice. At the end of August last year one of my repeat meds was stopped and I needed a Dr. to review it, now I'm at work at 8am so cannot ring them, so nearly every evening and morning I went online to try and get an appointment and they were either all gone or within my working hours. I eventually got one in December, luckily the meds weren't for keeping me alive, and it was literally a 1 minute phone call. There no way to complain that I can see, only one phone number and now that they have disabled the message service on the SystmOnline, the only way to actually speak to anyone is in person or via a phone, which will be answered in about 30 minutes. Absolutely appalling.
Visited February 2023
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 04 June 2024
Dear Patient, Thank you for your comments. We apologise to hear about the problems you have experienced with the practice, your comments will be passed on to the relevant teams to improve service going forward. We hope you managed to get an appointment and your medication was sorted. Surji Cair Patient Engagement and Public Relations Officer