Kelvedon & Feering Health Centre
46 High Street, Kelvedon, Colchester, Essex, CO5 9AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent patient centred care.
Rated 5 stars out of 5
by Michael - Posted on 27 February 2023
I phoned the surgery for assistance with a medical matter. Initially I spoke to the receptionist, after explaining my situation I was told they were unable to help personally but told politely that I could speak to a secretary and was put through immediately. The secretary told me they would look into the issue and find me some telephone contacts at the hospital that may be able to assist me. Within a few minutes that information was sent to me. Unfortunately, the hospital could not help me. The next day I made an appointment to see my GP. The doctor was very helpful and understanding. Reviewing my notes, the doctor suggested a way forward, I was very grateful of this. Within a couple of days I received an update via a text message and a couple of days later I received another text with the results I needed. I cannot thank and praise the Doctor and the surgery enough. At every stage and with every member of staff I received excellent patient care.
Visited February 2023
Review titled Kelvedon & Feering Health Centre
Replied on 25 April 2023
Dear Michael, Thank you for your kind comments and feedback regarding your service experience here at the practice, also for taking the the time out to leave these comments on the NHS ratings and review website for all staff to access and see such a positive and motivating comment from one of our patients. We are glad to hear that the issues raised were dealt with appropriately and in a timely manner, from the secretary to the GP Partners. Please do not hesitate to contact our surgery for any queries or presenting complaints and we will endeavour to help, answer, resolve and direct you in the correct area where possible. Thank you from the GP Partners and all the staff here at the Kelvedon & Feering Health Centre.