Jubilee Medical Centre
Kent House Surgery, 36 Station Road, Longfield, Kent, DA3 7QDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Jubilee Medical Centre.
Reviews
-
Review titled Very Worrying
Rated 1 star out of 5
by Malcolm carpenter - Posted on 01 July 2023
I find it impossible to obtain an efficient service and at times any service from the practice. Nothing I can do gets the correct prescriptions and I have given up trying. Even my MP has tried. The latest fiasco was the change in the systems (yet again) to using just Apps for it would seem most of the interactions with them and I had to visit them to plead with them to obtain essential medical treatment for both me and my wife when she had been turned away. You cannot turn people away who are seeking essential medical services but over the last couple of years they have done just that.
Visited May 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Shocking communication and follow up
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
Being tested for extreme fatigue, had 3 blood tests, latest one no communication from GP so rang practice. Receptionist advised all normal so no follow up. Ok so what about the thing that was being rechecked - is that ok now and if so why was it retested? Don't know. Ok so what about the tablets prescribed - do I carry on with them, will they be added to my repeat prescription? Don't know. Ok but nothing has changed re my symptoms so clearly I need to speak to someone to understand what happens now as the problem hasn't changed - can I speak to someone medical? No - you'll need to start a new e-consult!! Not happy but am sitting here now trying to do that and......"Your surgery isn't accepting e-consults until tomorrow"!!! And we wonder why a+e's are overwhelmed - broken NHS
Visited May 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Reception Staff
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
I was trying to get in touch with the doctors regarding a referral, I tried to explain the situation to the receptionist who then cut me off stating I was giving too much information. I was told to do an econsult the following morning (as it is not open 24/7). I truly felt brushed off by the receptionist, at a time where faith in the system has never been lower.
Visited May 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Absolutely disgusting treatment
Rated 1 star out of 5
by Megan - Posted on 11 April 2023
My grandad is extremely unwell and the way the staff have treated him is utterly disgusting. There is an extreme lack of concern it seems from all members of staff on all levels. Their completely inability to provide their patients any sort of substantial care is absolutely vile. He is dying and needs care to keep him comfortable. They completely disregard for a dying man makes me absolutely sick and all I can think is that they have literally no compassion, empathy or regard for human life.
Visited April 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
There are some very good GPs at this practice (the ones that are partners / salaried GPs). However some of the reception staff are so rude, condescending and clearly do not want to help people who are in urgent need of help. I called this morning and was told a GP would call me today. After not receiving a call I contacted the surgery and the lady I spoke to was so rude and nasty to me. I was absolutely polite and kept it together but needed urgent help. I burst into tears after the call and have given up. I know there are too many people for the amount of GPs but the whole administration of the Longfield and New Ash Green Surgeries need to be rebuilt. Such bad service and it’s only got worse over the last 10 years. Drastic action needs to be taken to fix the administrative problems.
Visited April 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Extreeemely good response.
Rated 5 stars out of 5
by Valerie Culley - Posted on 31 March 2023
I filled in an eConsult form at New Ash Green Surgery and returned it to the receptionist. 2 hours later a Doctor phoned to say a paramedic would call at my address in 30 minutes. The lady, extremely personable, gave me a thorough examination and diagnosed a severe hiatus hernia and would consult the doctor re medication. The doctor an hour later rang to confirm treatment. The response was incredibly good and cannot thank the team enough. Please pass on my thanks. Valeriexxx.
Visited March 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Brilliant on going treatment
Rated 5 stars out of 5
by Gary - Posted on 13 April 2023
The surgery has had a bad wrap over the years but I have had a great experience of late and have been really well looked after. I have contacted on a regular basis discussing my on going meds, good job!
Visited March 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Confusion
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
I am currently attending Darent Valley Hospital for an operation as a patient from the local Jubilee Medical Group. It has become apparent to me that their computer systems are not connected. I know this because yesterday the hospital informed me of the date of my operation (23/12/ 2022) and, today, Jubilee offered me a telephone consultation for that same date. While their computer systems are not connected, Jubilee group should at least check my NHS records in order to avoid making unnecessary/conflicting appointments and save me the trouble of having to figure out which one to attend and which one to cancel. I should hope that medical groups in this country are rated, not by the number of appointments offered, but by the actual consultations performed. I tried to respond to Jubilee’s text message of the unnecessary consultation but replies to their email was blocked. Incidentally, a previous review I posted did not appear in any reviews.
Visited December 2022
Jubilee Medical Centre has not yet replied.