JS Medical Practice
107 Philip Lane, Tottenham, London, Greater London, N15 4JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2024
I was having issue with contacting a particular department at the hospital as all phone numbers were going unanswered. I thought it was worth me popping into the GP surgery to see if they could be of any help, and I’m glad I did, the receptionist was so helpful. He went above and beyond in trying to get me the right contact details for the correct department. He even followed up with a phonecall once he had found another number. We need more GP receptionists like him, nothing was too much of an issue.
Visited June 2024
JS Medical Practice has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Mark Wordley - Posted on 02 May 2024
I'm currently away for a few days on the south coast, and stupidly forgot my blood pressure and statin medication. One phone call and the really helpful lad on reception had contacted Dr Macmillan, and arranged for an emergency prescription to be issued and sent to the closest pharmacy to where I'm staying. Amazing Service as always from an outstanding practice. Thank you.
Visited April 2024
JS Medical Practice has not yet replied.
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Review titled Strange phone appointment experience
Rated 3 stars out of 5
by Anonymous - Posted on 09 November 2023
I thought that usually when you call to have a ‘Same day appointment’ basis question about your identification will be ask like DOB or names, even if it is for a following up appointment with a practitioner…but nope! Nothing…seems that the lady was already annoyed even that she probably just start working after only 20mn when the phone line opens. Especially it seems that my concerns were annoying her that after finally having some sort of agreement…she just hanged up the phone without me even confirming about our discussion. Need probably more patients service skills to be able to help in a better way. That was a first & pretty awkward phone conversation with someone who is supposed to be helpful. Bit disappointed here!
Visited November 2023
JS Medical Practice has not yet replied.
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Review titled Great Receptionist
Rated 4 stars out of 5
by Pat Bain - Posted on 19 November 2023
I had an issue with my repeat prescription. It was sorted out wonderfully by a thoughtful determined Receptionist. He went beyond his duties and even called me the next day to see if it had been resolved to my satisfaction. He is a new addition to the Team who was extremely kind and competent. I hope he remains at the Surgery. It makes it worthwhile going in, if I encounter any further problems.
Visited November 2023
JS Medical Practice has not yet replied.
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Review titled Very awful
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
I made a online registration for a new patient for me and my family, i made it on 12.09.23 since today 17.10.23 i haven't heard back from them. I have call them few times to double check but they were explaining it is takin time even though they couldn't find my name in the applicants. They even ask me am i sure that i applied on the right clinic, and yes I'm sure. Please don't reply to this comment with generic email telling me how much you are sorry etc, doesn't worth it.
Visited September 2023
JS Medical Practice has not yet replied.
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Review titled Warm, friendly and helpful lead receptionist
Rated 4 stars out of 5
by Olivia - Posted on 31 July 2023
I have been with the practice for over 29 years and wanted to thank the current lead receptionist for her warm and friendly way of dealing with patients. Interactions with members of staff can vary a great deal, with some Of them coming across as cold and detached and so making the whole experience of booking an appointment a rather unpleasant one. Also, there needs to be an understanding that not every patient feels confident and comfortable discussing certain topics with a receptionist of the opposite sex, and also a lot younger. This should not be perceived as patients being a difficult.
Visited July 2023
JS Medical Practice has not yet replied.
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Review titled Considerate and helpful
Rated 5 stars out of 5
by Diana john - Posted on 25 May 2023
Even though I had some confusion with the stime the lady on the reception went out of the way to get me the appointment whereas earlier I have seen people saying come tomorrow or we will let you know incase there is any slot. cherry on top doctor was really kind and ready to see me . I'm highly satisfied half your pain goes away once some treats you with kindness .
Visited May 2023
JS Medical Practice has not yet replied.
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Review titled Friendly professional staff, quick response
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Have been with them for more than 8 years. Always helpful quickly response. With the new digital platform, I can send pic over and explains the case. saving the time to pop in for face to face appointments/ bring kids off the school. They responded so fast than I expected. Always provide great standard services and treatment. Thank you so much for all your hard work.
Visited May 2023
JS Medical Practice has not yet replied.
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Review titled Amazing team and service
Rated 5 stars out of 5
by Charline - Posted on 18 May 2023
I’ve unfortunately required services from the surgery a few times in the last two weeks and everyone has been amazing. From the person at reception to both doctors I spoke to, everyone has taken the time to listen to my request and needs, and made sure to offer the best solution for me.
Visited May 2023
JS Medical Practice has not yet replied.
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Review titled Awesome Receptionist
Rated 5 stars out of 5
by Pat Bain - Posted on 13 April 2023
I had a wonderful experience mid morning at the GP surgery. This was due to a lovely Receptionist. She was friendly, approachable, efficient and kind. She was thorough in relaying what was happening to each patient in the waiting area, even apologising for the delay. She was like a breath of fresh air and it was obvious she was a peoples' person. One lady stated that in all the 12 years she had been registered at the Surgery, this was the first time she felt "valued as a patient." We all agreed unanimously that she was an excellent representation of what we desired in a Receptionist. I truly hope she is not a one-off and has other colleagues with similar dispositions. She displayed the perfect, textbook version of great customer services. Kudos to the Surgery Managers, if this is the result of an in depth training course. Bravo
Visited April 2023
JS Medical Practice has not yet replied.