James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Refused appointment when GP instructs to make one
by cafexe85 - Posted on 21 November 2022
Another example of really poor systems and communication. Blood tests abnormal. Severe chronic condition that requires close monitoring. GP texts says make appointment asap. Reception refuses to do so. Repeatedly told I have to be put in triage queue when already been triaged by the GP who texted. I do not feel it is OK for reception to override. They are not clinicians. There have been no appointments for over 2 weeks. Unsurprising when patients are unnecessarily being put back into the triage system. Management and GPs need to talk to each other.
Visited October 2022
Provided by Care opinion
Review titled James Wigg Practice
Replied on 11 October 2023
Dear Cafexe85 We are sorry that your experience with the practice hasn't been good. We aspire to provide best possible service to all our patients. As a learning practice, we would be keen to find out more about your complaint. Since we have been unable to identify you on the system, please email us on jw.communications@nhs.net so we can get in touch with you to arrange a call or a meeting. Yours sincerely- James Wigg Practice Team
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Review titled Delays not good enough
Rated 2 stars out of 5
by SMor - Posted on 20 October 2022
I am an older patient. It took 18 months for my GP to make a referral after being asked to by the hospital that treats me. I chased with the surgery and was refused a face to face appointment as the reception said they don't do them anymore. I wasn't listened to in the telephone appointments. It's not good enough.
Visited October 2022
Review titled James Wigg Practice
Replied on 11 October 2023
Dear SMor We are sorry that your experience with the practice hasn't been good. We aspire to provide best possible service to all our patients. As a learning practice, we would be keen to find out more about your complaint. Since we have been unable to identify you on the system, please email us on jw.communications@nhs.net so we can get in touch with you to arrange a call or a meeting. Yours sincerely- James Wigg Practice Team