James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Not seen by a fantastic doctor, promptly or at all
Rated 1 star out of 5
by Asil - Posted on 09 October 2024
I have tried to get to see a Dr several times since the summer. My wife has tried to see a Dr several times since the summer. There hasn't been a face to face appointment each time we have tried. Because we have serious conditions we can't use econsult as it doesn't let you. We are diverted to having to ring the surgery. Favouring simple conditions submitted through econsult is wrong. Favouring certain cohorts of patients is wrong. We feel we are being denied care when others aren't. My wife experienced standing in the queue in person being yet again refused a face to face appointment as none were available when the next person in line was given one. With the same team. Why?
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Fantastic doctor, kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Contacted the surgery with concerns, was seen quickly and efficiently. My mind was put at rest and I was listened to and guidance, advice and recommendations were given/ made. I'm very thankful for the service the team and NHS provide
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Too many mistakes
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2024
Not going to say anything about poor appointment system because loads of people done . GP needs to fix up for they make mistakes on prescriptions which should be very easy and quick to fix but don't get fixed. Pharmacy gets prescription sent to them pharmacy shuts weekends so if I tell GP prescription missing items or wrong dose on a Wednesday if not fixed by Friday it's then 3 more days added to the 3 days they say it takes .When it shouldn't ever take 3 days the 3 days is for repeats only. They got no system to sort this out and I got very ill. You can't be getting reception staff to decide this goes in a normal queue for repeats it must go back to the GP who made mistakes. Pharmacists can't prescribe these medicines I tell reception every time every time they ignore me. Very big problem reception staff told to ignore actual words patients say . They need a flow chart from a Dr there.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Months of trying to register
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2024
A few months ago I registered online here because I moved area. I need regular medication so made sure I followed up with details. I took in to reception photocopies of my last GP prescription and the hospital letter. I can only get 1 month's at one go and so 10 days ahead I emailed the surgery as I hadn't heard a word from them. Nothing back. So I phoned - 3 times waiting over 20 mins for a pick up. They had no trace of me and I was told to apply again. It was lost. This time I used the easy read form because I have some problems and I took it in person so knew it got there. The same thing happened. Then I went again to ask and I emailed and my brother called when it was too stressful for me. 111 did an emergency prescription. The hospital did aswell and they contacted the gp. After months of all this and lots of lost reports and missing doses and whatnot I went somewhere else. James Wigg never said sorry and kept saying it must be me. I never learned why there were so many problems.
Visited September 2024
James Wigg Practice has not yet replied.
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Review titled Prompt feedback
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2024
A very positive experience.. Dr called me with results as soon as he had them and referred me on to appropriate depts straightaway.. gave helpful advice
Visited September 2024
James Wigg Practice has not yet replied.
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Review titled Fort Knox
Rated 2 stars out of 5
by GRy - Posted on 16 September 2024
Very similar to other disabled patients. This is about my mum who has serious illness and disease. Who can't get any appointment to be seen by a doctor. It's not OK to prioritise those who are able to use an online form for basic illness or are able to do that early morning telephone race for an appointment. The GP surgery should be more equal. Apparently they don't have a system of a home visit waiting list so if you aren't able to be quick off the mark you are told the list is full. Mum wants to be independent but she can't magically become able to steer through GPs systems like Fort knox. 2 stars because some GPs and HCAs in the past were kind or efficient.
Visited September 2024
James Wigg Practice has not yet replied.
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Review titled Non stop prescription problems
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2024
Very poor communication problems chasing prescriptions which are the fault of the surgery not the chemist who explain to me. Unlike the surgery who ignore me when I tell them the prescription is wrong for me and also for my family. Not once this year has it been right and every time it's taken lots of time and exhaustion to chase. No one has ever said sorry. I posted this after reading how easy it was for another patient this week whose prescription was sorted out the same day. Why aren't all patients treated equally
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Patient, I'm sorry to hear about the issues you've experienced with your prescriptions and the lack of communication. Your feedback is important, and I apologise for the inconvenience and frustration this has caused. We strive to provide consistent and efficient service to all our patients. Please reach out to us directly at jw.communications@nhs.net so we can address your specific concerns and work to resolve them promptly. Kind regards, James Wigg Management
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Review titled GP appointments
Rated 1 star out of 5
by Amil - Posted on 04 August 2024
Who is prioritised and why My elderly parents are Asian They can't use the internet or the phone and when they go in every single time in the last 2 yrs told they can't have a face to face appointment. They don't know why. When I've spent hours on their behalf trying to chase up prescriptions or after hospital care we don't get the same day response others here do. These last 4wks I've called up 7 times and sent 3 emails with no response
Visited August 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Amil, We're sorry to hear about your parents' difficulties. We prioritise based on medical need, depending on availability and not background, and I apologise for the lack of response. Please contact us directly at jw.communications@nhs.net so we can address this immediately. Thank you for raising this issue. Kind regards, James Wigg Management
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Review titled Great Practice
Rated 5 stars out of 5
by Pat Morgan - Posted on 20 August 2024
Phoned early morning with problem. Got call back within an hour and given an appointment at midday. Doctor very empathetic and thorough. Referred me to University College Hospital for same day appt. Since had scan and given all clear. Doctor at Practice made follow up call to discuss recommended medication going forward. Exceptional, prompt and effective service.
Visited August 2024
James Wigg Practice has not yet replied.
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Review titled Thorough, efficient, excellent
Rated 5 stars out of 5
by Tom Gentleman - Posted on 02 August 2024
A very positive experience. I filled in an eConsult form, I was seen quickly by a reassuring and attentive paramedic, who was not rushed and gave me good and clear advice. I was referred for a chest x-ray which was easy and quick to get, and the practice rapidly texted me the results. Altogether extremely efficient and impressive. Thank you.
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Tom, Thank you for your positive feedback! We're thrilled to hear that your experience was efficient and impressive, from the eConsult to the clear advice and prompt results. We appreciate your kind words and are glad we could meet your needs effectively. Kind regards, James Wigg Management