James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about James Wigg Practice.
Reviews
-
Review titled Poor experience
Rated 2 stars out of 5
by Kel - Posted on 31 May 2024
Certain reviews on here do not accord with my elderly mother's experience. She has dementia, is deaf and often immobile. She hasn't been able to use a phone in ages. Often she can't get to the surgery. I call up to try and get her seen and mostly told there are no GP appointments. Offered a nurse instead. Told to call back another time. Told she had to call herself ( which I know is incorrect). She's been housebound for over 3 months following a fall. I have asked for a home visit but there is never one available. I am again told to call another time. I don't live close by. The carers call me saying she needs to see a GP. District nurses need the GP to refer . What has happened to this surgery? It was once very good. I am sure there are good GPs there but the system favours younger able less complex patients.
Visited May 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Kel, We are sorry to hear about your negative experiences. Please email us at jw.communications@nhs.net so we can understand, investigate and try to resolve the matter. Kind regards, James Wigg Management
-
Review titled Always reliable
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
Got a non-urgent appointment with my GP of preference at a week's notice. He was thorough, efficient and friendly and listened carefully and prescribed as necessary. Always a good experience from the practice
Visited May 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, Thank you for your positive feedback! We are thrilled to hear that you have had great experiences with our practice and our GP. Kind regards, James Wigg Management
-
Review titled Great Practice .
Rated 5 stars out of 5
by Alina McMahon - Posted on 22 May 2024
He is a very good Doctor. He explained to me everything that I need to know about my worries. I’m very happy with him.
Visited May 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Alina, Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with Dr Levy and will be sure to feed this back to him. Kind regards, James Wigg Management
-
Review titled Streamlined reception
Rated 4 stars out of 5
by George S - Posted on 31 May 2024
Still not great on the automated service to book appointments, although in fairness an appointment was raised quickly enough, just no option to change it, so had to call in. The practice have clearly responded to complaints of them restricting what reception can do, and I managed to get my appointment changed. The booking system still doesn't allow appointments over two weeks away, meaning I'll have to call again if I can't get time off. Reception were polite and efficient, so all credit to them on patient care.
Visited May 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear George S, Thank you for your positive feedback and are thrilled to hear about your positive experience with our reception team! Kind regards, James Wigg Management
-
Review titled helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
I called to book an emergency appointment and was helped by a staff member who was very helpful and booked me an emergency appointment
Visited May 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, Thank you for your positive feedback. We are happy to hear your query was dealt with in a timely manner by our team. Kind regards, James Wigg Management
-
Review titled Great practice
Rated 5 stars out of 5
by Joshua Gregory - Posted on 27 April 2024
Had a phone consultation with Dr j levy and was extremely helpful , everything I asked was felt with correctly
Visited April 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Joshua, Thank you for your positive feedback! We are thrilled to hear about your positive experience with Dr Levy and will be feeding this back to him. Kind regards, James Wigg Management
-
Review titled Just awful
Rated 2 stars out of 5
by MCT - Posted on 12 April 2024
Attitude of staff trying to manage all the appointments and messages and reports etc awful. Not a single message got through to my GP .Told have to start all over again and get another appointment and not even with my own GP . And be triage first. Why can't a GP respond to questions about the referral they were meant to make and the hospital needs extra information or something can't provide. So tired of trying to get through all this
Visited April 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear MCT, We are sorry to hear about the negative experiences you have had and the delay in responding. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate. Kind regards, James Wigg Management
-
Review titled Very poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2024
Several examples. EConsult a waste of time. Tried it 3 times in 12 months. No GP got back to me at all. Appts impossible to get. Seems to be a diary problem and reception trying to push appts with nurses or even health care assistant. On one occasion very recently it was impossible to get a duty appointment for my child. I still haven't had any explanation why. I am still waiting for a call back from a manager. I have symptoms that are worrying. I was a cancer patient and I need a GP appt. Feels totally chaotic at this practice. Staff very stressed and it shows. Curt responses and no apologies ever. Can't even get an explanation most days. I think the practice is too big .It should stop taking on new patients as it can't cope with the numbers it has.
Visited April 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are sorry to hear about the negative experiences you have had and the delay in responding. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate. Kind regards, James Wigg Management
-
Review titled No issue
Rated 4 stars out of 5
by Pam - Posted on 16 April 2024
I have a very nice consultation with a gentleman today and he was very thorough and helpful. He helped me with a few problems. This practice is very new for me as I've just registered and from the reception staff to the doctor everyone is nice
Visited April 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Pam, Thank you for your positive feedback! We are thrilled that you have had positive experiences with our practice since registering. Kind regards, James Wigg Management
-
Review titled Mental health got very bad and no doctors
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
I meant to be under here for my mental health. It got worse the medication give me bad side effects. There was a change by the GP but no one give me appointment after. I got very much worse I was meant to have follow up and they had no appointments and no one write me. Terrible time . Try go in they had no time for me tell me to phone I have no phone. Reception tell me to go see A&E instead see GP when it's for GP who gives the medication to get me safe. This is what it's like now for people like me.
Visited March 2024
Review titled James Wigg Practice
Replied on 11 July 2024
We are sorry to hear about the negative experiences you have had and the delay in responding. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate. Kind regards, James Wigg Management