James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about James Wigg Practice.
Reviews
-
Review titled Unhelpful and rude
Rated 1 star out of 5
by Rae - Posted on 09 July 2024
I have no idea why a hospital doctor's strike stops the GP having appts but reception told me over 3 days it did. This is why they had no appts. Not there being no diary slots drawn up yet ( the usual excuse) or anything else said over the years. But a strike. I have a serious health condition and need a GP appt after a hospital admission. To get checks and tests the GP was asked to do. I can't get one. To make worse receptionists here yet again were incredibly rude. It shouldn't be happening so much
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Rae, We are sorry to hear about the negative experience you had. Junior GP strikes do effect our appointment availability as we are a teaching practice and a large number of our appointments are with junior doctors. I am sorry about your experience with our receptionists. Please do email us on jw.communications@nhs.net so we can understand what has happened better. Kind regards, James Wigg Management
-
Review titled Long live the NHS
Rated 4 stars out of 5
by liz de Keller - Posted on 11 July 2024
I have recently had contact with my doctor at the practice and also with UCH. I am impressed with the way the two services have shared information and that my GP has phoned, texted and given me an appointment promptly and it seems, at least in my case, the NHS has come up trumps. I am aware of the huge number of patients on the practice list and the fact that staff are overworked but I feel they are doing their best.
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Liz, Thank you for your positive feedback! We are thrilled to hear that you have had positive experiences with our practice. Kind regards, James Wigg Management
-
Review titled Riddle me this - pregnancy and immunisations
Rated 2 stars out of 5
by Anonymous - Posted on 21 July 2024
So, whole family here. Multigenerational Including family members undergoing chemo and who have infusions that make them immune compromised. I am pregnant, my sister is pregnant. Both our ( separate) midwifery teams advise us to get immunized against certain infectious diseases as we didn't as kids. This to prevent harm to the baby. Criteria is also if someone you close to is immune compromised. NHS website says so. Reception refuse to make appt. Say must get written evidence that close family are at risk. The GP is the evidence - they are your pts ! I even produced the letter to the GP from oncology This isn't OK Eg of reception or mgrs making up rules or is it GPs blocking?
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Patient, We are sorry to hear about your negative experience. Please contact us by phone, walk in or email at jw.communications@nhs.net so we can have a better understanding, investigate and try and resolve the matter. I am unable to contact you directly as this is posted as anonymous. Kind regards, James Wigg Management
-
Review titled Helpful reception
Rated 4 stars out of 5
by Aimee Birnbaum - Posted on 09 July 2024
Today was phoned with questions about Covid contagion of both myself and my husband. There were no telephone appointments left for today so the practice reception very helpful with how to proceed to get the information we need.
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Aimee, Thank you for your positive feedback. We are thrilled to hear that you had a good experience with our GP Assistant Ishtiak and will feed this back to the team. Kind regards, James Wigg Management
-
Review titled No follow up after being sectioned
by Shaz - Posted on 17 July 2024
Twice this happened now. Was in hospital many weeks and my medicines was changed as they didn't work . I went home they gave me 2 weeks of new tablets new doses and told the GP to change my perscription. These tablets can't stop suddenly they say or you get much worse very quickly. Both times I couldn't get my prescription. Reception staff said 2 or 3 working days and not urgent and weren't kind. Sent in circles. My GPs and the staff don't know about mental illness I think now. I got sectioned because I had no medicines.
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Shaz, We are sorry to hear about the negative experience you had. Please can you call or email us at jw.communications@nhs.net so we can investigate and try and resolve the issue as we are unable to identify you. Kind regards, James Wigg Management
-
Review titled Receptionists mustn't triage patients
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
Receptionists are admin staff not trained Dr's or nurses or pharmacists. I ring to just give and get information. I rang a few times to get urgent appointments- only possible on non strike days unless maybe you ring very early? But also trying to see a regular woman GP just to try get support . I am going through a lot. I think the receptionist must have a form for urgent appointments but the questions is intrusive and she doesn't need to upset me. I said I not want to answer ,got lectured on why she was person who decided if it was a doctor I needed. Receptionists should respect patients right to confidentiality. And receptionists shouldn't be deciding if I need to see a GP. It's not the first time aswell.
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Patient, We are sorry to hear about your negative experience. Our GP Assistants are trained to take down as much information for patients so that our duty team can triage all requests appropriately. Please do email us at jw.communications@nhs.net with your experience and we will investigate the matter. Kind regards, James Wigg Management
-
Review titled Great service from a receptionist today
Rated 5 stars out of 5
by Susan Thomson - Posted on 24 July 2024
I’ve had a bad scalp and had been given an appointment for 30th July 24 which I thought was a long time to wait ! The condition got worse so rang James wigg yesterday and explained and was told would have to find back in the morning which I did and was told to submit another e consult which I did and a few hours later got a response saying I had a appointment for the 30th which I knew but as the condition was worsening I wanted to been seen or even speak to a doctor! I also sent a text back saying it might not be urgent to you but it I to me! I had to go to James wigg today for a breast screening so while I was there I spoke to a receptionist and he went out of his way to help me. He sent me a link so I could send photos to them and I know have a phone call tomorrow between 6-7. Thank you from the receptionist ! I also explained in the 2 econsult that I work in retail with a black uniform and the flakes were falling on my uniform which is very embarrassing! You really shouldn’t have to wait so long for an appointment!
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Susan, Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with our GP Assistant Hamza and our pharmacist Qaes. We will be feeding this back to them. Kind regards, James Wigg Management
-
Review titled Excellent GP
Rated 5 stars out of 5
by Muhieddin - Posted on 08 August 2024
I was blessed enough to be seen by a great GP but this site will not let me say his name to credit him which is silly! He was so informed and sympathetic to my issues and advised me honestly with a personal manner. His follow up calls were so reassuring and he always had solutions for my issues. Would highly recommend him and this clinic.
Visited July 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Mudieddin, Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our clinician Richar and we'll be sure to pass on your praise to him. We're glad to know you felt supported and well cared for. Thanks for recommending our practice! Kind regards, James Wigg Management
-
Review titled Upsetting
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2024
I feel a burden at my surgery here because I am older. I don't understand the ways it works. I need to see a GP and they say no every time. There are only telephone appointments and triage and I have hearing loss so when they do the triage assessment it is too difficult to understand. I will give this example of recently I felt unwell and my blood pressure on the machine the NHS gave me was too high. I tried 6 times to ring the surgery with very long waits. They only had emergency telephone appointments and that's too hard and I was in tears So I never went and checked my symptoms with a GP.
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are very sorry to hear about the negative experience you had. Please do email us at jw.communications@nhs.net or come in to speak to a member of the management team so we can understand, investigate and try to resolve this matter. Kind regards, James Wigg Management
-
Review titled Why is there no improvement?
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2024
Some admin staff are very intolerant and very rude when they get impatient with people. My mum is a bit deaf and gets easy confused and a GP surgery should be thinking this could be a sign help is needed. She's been shouted at for ringing lots which upset her ,she tries the phone because that's how here says it must be but she doesn't know what to do. The automated voice is way too busy for anyone confused. She went nearly a month without tablets when paramedics came was it found out the prescription stopped and the GP didn't know why. She had to stay in hospital which is very distress her. There is no need to treat the elderly like this. Some patients are getting priority they get a Dr very easy, not my mum
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are sorry to hear about the negative experiences you have had. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate and try to resolve this issue. Kind regards, James Wigg Management