James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fort Knox
Rated 2 stars out of 5
by GRy - Posted on 16 September 2024
Very similar to other disabled patients. This is about my mum who has serious illness and disease. Who can't get any appointment to be seen by a doctor. It's not OK to prioritise those who are able to use an online form for basic illness or are able to do that early morning telephone race for an appointment. The GP surgery should be more equal. Apparently they don't have a system of a home visit waiting list so if you aren't able to be quick off the mark you are told the list is full. Mum wants to be independent but she can't magically become able to steer through GPs systems like Fort knox. 2 stars because some GPs and HCAs in the past were kind or efficient.
Visited September 2024
James Wigg Practice has not yet replied.
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Review titled Non stop prescription problems
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2024
Very poor communication problems chasing prescriptions which are the fault of the surgery not the chemist who explain to me. Unlike the surgery who ignore me when I tell them the prescription is wrong for me and also for my family. Not once this year has it been right and every time it's taken lots of time and exhaustion to chase. No one has ever said sorry. I posted this after reading how easy it was for another patient this week whose prescription was sorted out the same day. Why aren't all patients treated equally
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Patient, I'm sorry to hear about the issues you've experienced with your prescriptions and the lack of communication. Your feedback is important, and I apologise for the inconvenience and frustration this has caused. We strive to provide consistent and efficient service to all our patients. Please reach out to us directly at jw.communications@nhs.net so we can address your specific concerns and work to resolve them promptly. Kind regards, James Wigg Management
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Review titled GP appointments
Rated 1 star out of 5
by Amil - Posted on 04 August 2024
Who is prioritised and why My elderly parents are Asian They can't use the internet or the phone and when they go in every single time in the last 2 yrs told they can't have a face to face appointment. They don't know why. When I've spent hours on their behalf trying to chase up prescriptions or after hospital care we don't get the same day response others here do. These last 4wks I've called up 7 times and sent 3 emails with no response
Visited August 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Amil, We're sorry to hear about your parents' difficulties. We prioritise based on medical need, depending on availability and not background, and I apologise for the lack of response. Please contact us directly at jw.communications@nhs.net so we can address this immediately. Thank you for raising this issue. Kind regards, James Wigg Management
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Review titled Great Practice
Rated 5 stars out of 5
by Pat Morgan - Posted on 20 August 2024
Phoned early morning with problem. Got call back within an hour and given an appointment at midday. Doctor very empathetic and thorough. Referred me to University College Hospital for same day appt. Since had scan and given all clear. Doctor at Practice made follow up call to discuss recommended medication going forward. Exceptional, prompt and effective service.
Visited August 2024
James Wigg Practice has not yet replied.
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Review titled Thorough, efficient, excellent
Rated 5 stars out of 5
by Tom Gentleman - Posted on 02 August 2024
A very positive experience. I filled in an eConsult form, I was seen quickly by a reassuring and attentive paramedic, who was not rushed and gave me good and clear advice. I was referred for a chest x-ray which was easy and quick to get, and the practice rapidly texted me the results. Altogether extremely efficient and impressive. Thank you.
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Tom, Thank you for your positive feedback! We're thrilled to hear that your experience was efficient and impressive, from the eConsult to the clear advice and prompt results. We appreciate your kind words and are glad we could meet your needs effectively. Kind regards, James Wigg Management
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Review titled Computer form for appointments not working
Rated 1 star out of 5
by Sal - Posted on 26 August 2024
Reception person said to do all the questions for a Dr on the form and it is not good enough. Only if you have very simple questions for there is nothing complicated allowed. I started it for me I started it for my aunt. It doesn't work as there is a list for me the list doesn't cover my problems. I tried it for my aunt and it says all the time ring the GP but she can't do this. The drs put all the attention to online forms so this is all to the people with very simple illness
Visited August 2024
James Wigg Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Naomi Segal - Posted on 01 August 2024
I had avery good experience today when I phoned the James Wigg practice because it looked as though my repeat prescription was slightly out of date. The person who replied contacted the pharmacy for me and made sure it was corrected.
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Naomi, Thank you for sharing your experience! We’re glad to hear that the team was able to assist with your repeat prescription and ensure it was corrected promptly. Your satisfaction is important to us. Kind regards, James Wigg Management
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Review titled The worst GP ever
Rated 1 star out of 5
by Amit Shokeen - Posted on 11 September 2024
so utterly disappointed with this practice. impossible to get an appointment. Sent out several emails but no response either. made a complaint but clearly no one cares. everytime i speak to a staff member at the reception they have a dont care attitude, and are even rude and dismissive. i have health issues, living in pain and discomfort. i have been trying to get an appointment for the last two months but no luck. left urine and blood samples over a month and half ago but till date no results. when i mentioned this to staff they behave like they dont care. telling me that its uclh fault that samples are lost not theirs, but they havent even followed up. regarding appointments, they say that every gp does the same thing of asking you to call them between 8-9:30 am. This is simply not true. my previous gp - lavender hill group practice never had this system. i had to change my gp 3 months ago because i moved to different borough. i never experienced any problems of booking an appointment and staff has always been so helpful, caring and polite. james wigg on the other hand has frustrated me within 3 months. this is the worst gp service i have ever experienced and because of their terrible service i have no choice but to change my gp again. i will not recommend them to anyone, specially the ones with chronic health issues should stay away from this practice. You will just suffer unnecessarily.
Visited August 2024
James Wigg Practice has not yet replied.
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Review titled No response to econsult
Rated 1 star out of 5
by Mitch - Posted on 02 August 2024
On behalf of my mum I raised 3 e consults in last 10 days. Did so because she can't use the phone after having a stroke. We waited the required time. Then sent prompts when no response. So how come other patients get these instant responses and my disabled mum doesn't?
Visited August 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Mitch, We're sorry for the delay your mum experienced. This isn't the level of service we aim to provide. Please reach out directly at jw.communications@nhs.net, and we'll make sure her needs are addressed immediately. Thank you for your understanding. Kind regards, James Wigg Management
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Review titled Immunisations confusion and refusal
Rated 2 stars out of 5
by Anonymous - Posted on 14 August 2024
Adding to what's already here lets hope GPs post a reply very very quickly. So like other women- midwives, NHS ads told me to get whooping cough and chickenpox for all of us as adults, for me when I was pregnant, for children. Vulnerable people in our family so as carer for my mum I qualify ( she gets chemotherapy) Children meant to due to rise in cases. Pregnant women for same reasons I think. However ring practice and told have to get evidence and obstructive conversation ensues, when pregnant was told practice didn't do these but not why so no idea if that means never. Told 3 times to go private which would be over £1k. Whatever the GPs do must do the same as we are bring told by bigger NHS. Possible receptionists we're given wrong information?
Visited August 2024
James Wigg Practice has not yet replied.