Islington Central Medical Centre
28 Laycock Street, London, Greater London, N1 1SWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Sympathetic Service
Rated 5 stars out of 5
by Chris Sudall - Posted on 09 May 2024
I mistakenly posted this as 1 star so am writing it again! I went in the morning about a lump on my neck, I have a great fear of going to the doctors at the best of times, but the receptionist was very helpful and she made me much more relaxed. When I saw the doctor later that day she was fantastic and dealt with me in a positive way that removed my fears and left me a lot happier. I have had nothing but positive experiences with this practice and would recommend it highly.
Visited February 2024
Review titled Islington Central Medical Centre
Replied on 16 May 2024
Dear Mr Sudall, Thank you for your most kind and generous comments. This will really help lift team morale. It is so nice to receive such lovely feedback. Kind regards, Islington Central Medical Centre
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Review titled Superior care
Rated 4 stars out of 5
by Judith Graham - Posted on 06 March 2024
I asked one of the longstanding receptionists for an appointment to look at a spot on my leg that was not healing. She took time and searched through many possibilities and managed to find me an appointment with the GP with relevant expertise. When I saw the doctor she noticed another spot and referred me straightaway to hospital. I had two surgeries at the hospital and the practice nurse dressed the wounds and a doctor followed up with a phone call to see how I was coping. I am greatly appreciative of the care I have received.
Visited January 2024
Review titled Islington Central Medical Centre
Replied on 17 May 2024
Dear Ms Graham, Thank you for taking the time and trouble to formulate detailed feedback about your very positive experience. We will share this with the clinicians. Your case, along with the feedback comments from others, highlights the holistic care which we inspire to provide here. Kind regards, Islington Central Medical Centre
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Review titled Excellent service.
Rated 5 stars out of 5
by virginia worsley - Posted on 26 January 2024
I had a sensitive problem.Over three months it was dealt with sympathetically quickly and efficiently by the doctors and staff- by one personal consultation and two consultations by telephone efficiently set up and carried into affect – all sorted. I am most grateful.
Visited January 2024
Islington Central Medical Centre has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 28 December 2023
it was nice to see my concerns listened to as my previous GP i left because they kept ignoring my symptoms. changed to this Practise and immediately got my issue resolved. I am happy with the care that I have received. thank you to the amazing receptionists they handle themselves with professional even when patient are being aggressive they manage to diffuse the situation.
Visited December 2023
Islington Central Medical Centre has not yet replied.
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Review titled a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
I called the surgery in the morning and was given a callback by the on call GP later the same day. He answered my questions and gave me a F2F appointment the next working day. After seeing him I came away with clear information about my concerns and a timely referral to a dermatologist. A good experience and patient friendly manner. Thank you.
Visited October 2023
Islington Central Medical Centre has not yet replied.
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
I have been trying to get my son vaccinations for going to India since September. He is 16. At first I rang and they said they had to speak to him so I had to wait until he was free. Then when he phoned they said they couldn't book him an appointment as we would speak to a nurse first. The only date they had was about 3 weeks in advance. Today between 10 and 11am. The nurse hasn't called. It is half term, I work in schools so that is why I could take the call as I am on half term holiday. Now I have waited nearly one hour to speak to reception. The queue started at 15 people - its now only at number 10 after one hour- that means on average I have another two hours to wait. What am I meant to do? Its going to be too late to get the vaccinations soon There is no-one to contact. What an awful service.
Visited October 2023
Islington Central Medical Centre has not yet replied.
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Review titled Not as great as it used to be
Rated 3 stars out of 5
by Seika - Posted on 11 August 2023
Telephoned the surgery after recieving a text to call them. I was number 2 in line and still it took 46 minutes to get through to someone. The prior week I went into the surgery to book a same day appointment not aware that they no longer offer bookings onsite. The receptionist kindly booked an appointment for 11:10am as I was there already she said. I asked if I could wait and remained on site and was told yes. At 11:22am I approached the same reception to query the appointment as the time had passed and I wasn't called. She looked on the system and said she didn't understand what happened but would check. Other people were in line so she asked me to have a seat. She then attended to two people and although I made a point to sit in her line of vision, she seemed to have forgotten me eventhough she also passed by me twice. Another 30 minutes, I rejoined the reception line and was approached by another member of staff who had noticed I had been in the surgery for over 2 hours. This person seemed concerned and proceeded to help by asking another receptionist to check. Apparently, I was noted as not attended even though I never left the surgery, this was due to that I was never checked in by the first receptionist and same one who said she didn't know what happened and would check. This more helpful member of staff apologised and proceeded to check with the doctor to let him know and ask if I could be seen. The doctor saw me and I'm grateful. I was however upset that the first receptionist could not own her error and be honest and take the same actions as the member of staff who helped instead of being dishonest and then ignoring me. I've been with this surgery for nearly 20 years now but in recent times its become more challenging and confusing to deal with. Despite this it still has some familiar faces and GPs who offer great service.
Visited August 2023
Islington Central Medical Centre has not yet replied.
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Review titled Blood Tests
Rated 5 stars out of 5
by Lileath James - Posted on 27 June 2023
I had my bloods taken today - 27th June 2023 at 13:45 and the service received by the two members of staff there was amazing. I have a fear of needles and they were both so kind and gentle and spoke with reassurance. They were both lovely. Thank you.
Visited June 2023
Islington Central Medical Centre has not yet replied.
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Review titled Wonderful Paediatric GP
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
Our GP was kind and sympathetic to us in our appointment; and we received helpful advice from him delivered in an easy to understand way, and his respectful and gentle manner towards our child helped us stay calm when we were very worried.
Visited May 2023
Review titled Islington Central Medical Centre
Replied on 09 May 2024
Dear Parents, Thank you for your very kind feedback. We will pass this along to the GP concerned, as well as sharing it with the rest of our staff. We agree that it is important that advice is delivered in an easy to understand way, and we are glad that we were able to calm your worries. Kind regards, Islington Central Medical Centre
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Review titled Staff speaking and acting rudely and beyond their knowledge
Rated 2 stars out of 5
by Local resident - Posted on 30 March 2023
I have tried to make an appointment by calling early at 8:00, after waiting for a long long time in a queue, to be told there isn't any available. I have been waiting for a referral that a GP made 2 years ago. Waited for a long time (went to emergency department while waiting. They adviced to have an earlier referral). So called the Islington Central Medical, only to be told by another GP that I was not even referred because apparently the previous GP had sent a sms on my phone 2 years ago to complete a form that I did not even receive. Told all this to a receptionist, who said that I shouldn't have gone to emergency department, because people only go there when they break bones etc. When I told her that I need to be referred again, she said this time I have to wait 6 years for it, laughing in a sarcastic way. I was not able to reply from feeling awful.
Visited March 2023
Islington Central Medical Centre has not yet replied.