Islington Central Medical Centre
28 Laycock Street, London, Greater London, N1 1SWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good response, helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2024
Yesterday I ran out of vital medicines as I had forgotten to reorder. I was very stressed and I'm afraid that came across when I called the surgery. The receptionist was helpful and supportive and managed to calm me down and assure me they would get on the case immediately. He did. Within an hour a GP had called me and reordered the drugs I needed to be at the pharmacist that day. The same receptionist rang me back shortly after this to confirm the GP conversation had taken place and to say he would ensure the necessary email went to my pharmacist right away. It did. I was able to pick up the drugs later yesterday and resume taking them immediately. I particularly want to praise and thank the receptionist who dealt so calmly and positively with a stressed and demanding patient with total professionalism. Well done!
Visited October 2024
Review titled Islington Central Medical Centre
Replied on 04 October 2024
Dear patient, Thank you so much for taking the time to recognise how great our staff are and sharing this online. Our receptionists are trained to a very high standard, however they are also human too: they understand what it feels like to be stressed and how this can affect our lives. We know that our jobs sometimes involve seeing people when they are not feeling their best, but we do not judge, and we do not allow this to change how we care for our patients either! We are overjoyed that we could support you and give you the care you deserve, and we will feed this back to our staff to ensure they feel appreciated and continue to work so hard. Kind regards, Islington Central Medical Centre
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Review titled 5* Experience
Rated 5 stars out of 5
by Katie - Posted on 26 September 2024
I can't say enough good things of my experience with all of the staff at this surgery. Reception is really well run; the audiologists I saw were so thorough and kind with the tests they ran on each of my visits; and the Doctor was very engaged and clear with his explanations and recommendations for treatment. I never felt rushed by any staff members, and am thrilled that the treatment plan recommended to me has resolved the issue I was experiencing without the need for a surgical intervention. Thank you so much!
Visited September 2024
Review titled Islington Central Medical Centre
Replied on 04 October 2024
Dear Katie, Thank you for leaving us such a kind review. Our surgery only functions so effectively because each member of our team works tirelessly. We employ our staff because they are skilled and because they are genuinely lovely people and when we hear reviews like these, they reassure us that we are employing the right people! We are honoured to have been in a position to give you such great care and thank you again for making us aware of it. If there are any areas in which we can improve, please let us know as we are constantly looking to do the best we can. Kind regards, Islington Central Medical Centre
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Daniel Nimarko - Posted on 05 August 2024
This surgery is a fantastic medical centre which has helped me so much! I would like to thank all the staff and the doctors for helping me and keeping me at ease.
Visited July 2024
Review titled Islington Central Medical Centre
Replied on 04 October 2024
Dear Mr Nimarko, Thank you so much for reaching out to share this positive and uplifting review. Our surgery has served the people of Islington for years, trying to adapt to change and help our patients to live their lives to the full. It means a lot to us to have this effort acknowledged and celebrated and fuels us to continue working so hard. Kind regards, Islington Central Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by Ray Phillips - Posted on 27 July 2024
I came in with a cut on my arm that was coming in the wrong direction. The nurse saw me immediately, without an appointment and resolve the issue. She was excellent.
Visited July 2024
Review titled Islington Central Medical Centre
Replied on 04 October 2024
Dear Mr Phillips, We’d first like to thank you for writing this review. We scan through these reviews to see how we can improve our service and to guide staff training. However, comments as kind as yours often make the biggest difference to our staff! When we are thanked and appreciated, it motivates us to work harder for our patients, knowing our efforts make a difference. Our nurses are excellent, and they deserve so much credit and we will feed this back to them. Thank you again! Kind regards, Islington Central Medical Centre
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Review titled Excellent Practice
Rated 5 stars out of 5
by Polly Isaacson - Posted on 05 June 2024
I have an extremely painful and deteriorating spinal condition. My latest consultation concerns managing suitable pain relief.
Visited June 2024
Review titled Islington Central Medical Centre
Replied on 04 October 2024
Dear Ms Isaacson, Thank you for taking the time to leave us this review. We are so sorry that you are experiencing this condition. We often take our spines for granted but when we have back pain it can affect every aspect of our lives and can be severely debilitating. We are so happy to hear we could help you manage this pain and truly hope you are able to continue doing the things you love. If this pain relief ever stops being as effective, please reach out to us and we will do our very best to get it managed! Kind regards, Islington Central Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
Great end to end experience from the staff who do their best to help to the genuinely caring doctor. Very pleased with the treatment our 3 year old received.
Visited June 2024
Review titled Islington Central Medical Centre
Replied on 04 October 2024
Dear patient, Thank you so much for leaving us such a considerate review. As a family practice we want to be there for the little ones as well as our more mature patients. It is incredibly cliché to say that children are our future, but our staff truly understand this (and it helps that they are very cute)! We genuinely appreciate our staff (in all roles) because they do their jobs well and, as you said, they care. We love to brag about how kind our staff are; they look out for each other and each of their patients and it is such a privilege for us to be able to say this! Kind regards, Islington Central Medical Centre
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Review titled Bureaucratic nightmare, disorganised, dsyfunctional
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
It is extremely hard to book an appointment with this GP. I have a private medical every year through work and it is impossible to ever discuss the results with my GP. The data they do have on me is inaccurate and never gets updated. I then get told to come in for blood tests and the results arent communicated with me. It all leaves me very disillusioned and wanting to go private entirely as the left hand doesnt know what the right hand is doing (and isnt that interested in any case as far as i can see, but just wants to have a large number of patients on the book). That said, everyone I talk to - whether receptionists or doctors are uniformly polite and helpful. Its just that nobody is keeping proper records or coordinating provision.
Visited June 2024
Review titled Islington Central Medical Centre
Replied on 04 October 2024
Dear patient, Thank you for taking the time to write to us and highlight what we are doing well and what we can improve. I’d like to thank you for complimenting our staff. No matter what happens with the NHS as a whole or our surgery’s communication with other services, our staff are an impressive, polite and hard-working team that we are incredibly proud of. This doesn’t mean things are always smooth sailing. It is difficult to understand what has truly happened in this case as we cannot track your files without a name, but we would like to look into this for you. If you could email us at islingtoncentralmc@nhs.net we can investigate this issue. There is often difficulty sharing and receiving results from external services due to the confidential nature of medical records and verification that has to take place but if we can find a solution, we will! Kind regards, Islington Central Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Violeta Ruseva - Posted on 06 June 2024
I’m absolutely satisfied after my last visit. The Doctor helped me to understand what exactly is the problem and the reason of pain. All is solved and I am feeling much better, hopefully soon everything will be fine.
Visited June 2024
Review titled Islington Central Medical Centre
Replied on 04 October 2024
Dear Ms Ruseva, Thank you for this kind review and thank you for highlighting the importance of understanding ones own conditions. At ICMC, we work hard to make sure we understand what is going on with your health, but we also feel it is incredibly important to inform our patients about what is happening in their bodies and minds. It is such a joy to hear that this was helpful to you, and we were able to help you in your recovery! Uplifting reviews like this one help us to keep going, even when times are tough, so thank you for taking the time to share this positive feedback. Kind regards, Islington Central Medical Centre
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Review titled Push for private referrals
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2024
First thing GP asked about if I have private insurance. He did not bothered at all about my 2 years old son issue but whole conversation was that he pushed me to pay privately because nhs has waiting list. Seems like NHS give GP bonuses for pushing babies for private treatments.
Visited June 2024
Islington Central Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by LUCY NDICHU - Posted on 05 June 2024
The receptionist were welcoming. I was late for my child vaccination appointment so the kind lady assisted me get another appointment. She was very kind. The paediatrician I found in my previous appointment was so helpful to both my baby and I. This the best Gp practice I have ever been to.Thank you guys.
Visited June 2024
Islington Central Medical Centre has not yet replied.