ISLAND HEALTH
145 East Ferry Road, Isle of Dogs, London, Greater London, E14 3BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service/ rude navigators
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Firstly the service of this gp is absolutely terrible, the receptionist/navigators are rude and reluctant to help. I was informed the gp could complete a ecg test and complete the required application - the forms, information and details were all sent over. After 2 months trying to book an appointment the gp supposedly cannot complete the application as they do not have the required machine or information. This was not stated by the doctor or the receptionist when I initially went to book the appointment. They made me wait for months, delayed my tfl licence and at the end I had to go private. The GPs don't look at the information provided and the staff there constantly have a arrogant attitude. It is impossible to get a face to face appointment and the online consultation is rubbish as most days they close within minutes. You have to chase up your own results and constantly call them to get things done.
Visited September 2023
Review titled ISLAND HEALTH
Replied on 05 October 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled Appointments extremely hard to get
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2023
For the last 3 weeks I have been trying to get an appointment, I was told to try online at 8am or call in. People have work to go and cannot call in at 8am! I tried the online at 8.07am and it was already closed! It was not this bad before but this year seems just a disaster. Patients wants to see doctors not just hear excuses why we can't. Change the time of your online booking to an appropriate time to allow people to book appointments.
Visited September 2023
Review titled ISLAND HEALTH
Replied on 05 October 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Borislava Georgieva - Posted on 16 August 2023
The people on the phone line is the most helpful I ever spoke with, specially today (16th August 2023) the lady give me a back call a few minutes later, and she have been spoken with the doctor for my problem.
Visited August 2023
Review titled ISLAND HEALTH
Replied on 04 September 2023
Dear Borislava Georgieva, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you, Practice Manager.
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Review titled Urgent repeat prescription denied by doctor .
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
My father had a heart attack and was atmitted to hospital. He stayed there for 10 days and a stent was fitted . On his discharge his repeat prescription was denied by the doctor . I was told by the chemist to speak to the doctor the next day. My father is 70 years old. He is on 12 different medication , he went to bed with no medicine today . I need to call the doctor tommrow.i even beg the chemist for medicine he refused. My father is on repeat prescription for the last 2 years on the same medicine.after 9am it's impossible to call island health.
Visited August 2023
Review titled ISLAND HEALTH
Replied on 04 September 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you, Practice Manager.
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Review titled Impossible to get an appointment
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
Today i am de-registering from this GP. If you are thinking of being accepted as a patient, don't even think about it. It's impossible to get an appointment. The people on the phone are gatekeepers and it's nearly impossible to speak to the doctor. I have failed dismally to even get a telephonic appointment since i joined them. I was straight up told to call 111 on two occasions now. What's the use for GP if i am told to call 111 all the time?
Visited August 2023
Review titled ISLAND HEALTH
Replied on 04 September 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled From Great to Bad to Great to worse!
Rated 2 stars out of 5
by Mash Khanom - Posted on 19 July 2023
What is this diabolical new appointment system, where one cannot pre-book appointments? I have tried to make an appointment for my toddler for almost 2 weeks; on the E-consult from 7:50 sharp for the 8am opening and by 08:10 on the phone - the same message - you have no appointments available. Whilst, I appreciate the constraints the practice experiences having been a patient for almost 20 years - and often, been compassionate and understanding when the service has fallen short of patient standards. I cannot simply reason with how this could be safe - when a mother cannot make an appointment for her 2 year old for almost 2 weeks? Appalling!
Visited July 2023
Review titled ISLAND HEALTH
Replied on 04 September 2023
Dear Mash Khanom, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled Wasted my time once again
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2023
I had a blood test appointment and as always there was an issue.. The nurse was not able to see the request on the screen and she told me to talk to the doctor again to send a blood test request. It’s not the first time happening, I hardly book an appointment with the nurse then she tells she can’t see the request on her screen. I’m not sure if the doctor is not able to use the system or the nurse is not able to see what requested.. waste of time…
Visited June 2023
Review titled ISLAND HEALTH
Replied on 21 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. please can you contact me at islandhealth.admin@nhs.net so we can look into this further. Thank you Michelle Practice Manager.
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Review titled Swift response
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
I submitted an online consultation on the morning. I was contacted within an hour and offered an appointment that afternoon
Visited June 2023
Review titled ISLAND HEALTH
Replied on 21 June 2023
Dear Patient, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Saw GP yesterday afternoon- got a text through with an appointment with sdec tomorrow morning Another Doctor called to check that I gad received an appointment Called GP surgery spoke to Receptionist who was super friendly and efficient Very impressed!
Visited June 2023
Review titled ISLAND HEALTH
Replied on 03 July 2023
Dear Patient, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Saw GP yesterday afternoon- got a text through with an appointment with sdec tomorrow morning Another Doctor called to check that I gad received an appointment Called GP surgery spoke to Receptionist who was super friendly and efficient Very impressed!
Visited June 2023
Review titled ISLAND HEALTH
Replied on 22 June 2023
Dear Patient, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you, Practice Manager.