Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incompetence,
Rated 1 star out of 5
by David Moss - Posted on 15 February 2024
Contacted reception to request more medication (controlled drugs) to be told to order online (unable to - says contact surgery, was then told by rude so called Manager it’s either online or I’d have to go to the surgery (unable to do that due to illness) managed to speak to a helpful lady on prescription line advising i would get a call back and yet again nothing 15/2 - was then told I’d have to contact 111 for emergency prescription as no one at surgery 17:46 to sign off. I then Call 111 and (badger) calls back to advise they can’t as not on repeat. This is not the first time the surgery has failed/negligent on my care. Have complained in past and no reply to emails….Will be taking it further
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear David,, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled My request for blood test was done efficently
Rated 5 stars out of 5
by Mark Alan Shakespeare - Posted on 26 February 2024
I rang the surgery and I also received an email of my blood result. Excellent dealt with treatment was done well by the medical student who did a good job of taking my blood they made me feel relaxed and happy.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Mark, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
I visited the practice recently regarding hrt, the doctor was very interested in my concerns and querys and spent time discussing the different options with me. I was delighted with my visit.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Shocking communication/ customer service
Rated 1 star out of 5
by Sham - Posted on 19 February 2024
Got referred, which subsequently got cancelled. No-one bothered to inform me. In pain for 2 weeks. Called up to be told it had been cancelled and no one bothered to inform me. Practise manager has no customer service skills. Tries to use big words but totally out of context. Then proceeds to cut me off. Absolutely diabolical.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Sham, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Forget call back
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2024
I had arranged telephone call back on numerous occasions they didn't either call at the times booked or no phone at all why bother
Visited January 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Total disgrace
Rated 2 stars out of 5
by Helen Morgan - Posted on 19 January 2024
Spent a whole week calling on a daily basis requesting a call back and received nothing. When I did finally manage to speak to a manager that was a total waste of time. Feel sorry for anyone who is a patient at this surgery.
Visited January 2024
Review titled Iridium Medical Practice
Replied on 25 January 2024
Dear Helen Morgan, We always aim to deliver a great experience, and we are gutted when we don't meet expectations. We apologise for the inconvenience caused. We are happy to look into this further if you can email the precise details to iridiummp.experience@nhs.net and our Dedicated Patient Experience Team will investigate this further. Kind regards Practice Management Team
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Review titled Thank You
Rated 5 stars out of 5
by Carol Rose - Posted on 10 January 2024
Just to say many thanks for the great service received with regard to my shingles vaccination and recent blood test Appointment on time and care received was very good so thank you
Visited January 2024
Review titled Iridium Medical Practice
Replied on 25 January 2024
Dear Carol, Thank you for the positive feedback including a 5 star rating. It is much appreciated. We are glad that you enjoyed your experience with us and care offered by Nurse Afshan Ahmed. She will be happy to know that you enjoyed the service provided. We will share this feedback with her. Kind regards Practice Management Team
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I saw the practice nurse today for blood tests and can say it was a lovely experience. The nurse had a calming, caring nature, which made me feel very comfortable. The Practice are lucky to have her. Thank you
Visited December 2023
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Good service provided by the nurse
Rated 5 stars out of 5
by Mohammed Ali - Posted on 27 December 2023
Nurse was very polite and took over from another colleague who was on annuals leave, done my blood tests and gave me my measles jab
Visited December 2023
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Mohammed Ali,, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Very efficient
Rated 5 stars out of 5
by Mike - Posted on 21 December 2023
Travel vaccinations delivered very quickly and efficiently, Blood pressure also done No wait , in fact I was seen early
Visited December 2023
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Mike, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team