Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by Steve Gillon - Posted on 28 March 2024
I have tried and tried to call you but I I keep getting hung up on. I had an appointment for 10.waited two hours as stated from 09:00 only for the doctors to put the phone down. I have now called reception three times and I keep getting the same. Also I was requested to attend a clinic to be treated so poorly leaving my arms marked with botched blood tests and sent to a pharmacist for a monitor to be fitted without any conversation regarding why or what was going on. I had my GP app updated with results that seems rather worrying and no doctors have called me to say what they mean. Poor from all involved
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Steve, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Sarah Rose - Posted on 23 July 2024
Always receive exceptional service when in contact with the surgery. The lady who booked my smear was very informative and helpful, definitely helped put my mind at ease.Thank you.
Visited March 2024
Review titled Iridium Medical Practice
Replied on 29 August 2024
Dear Sarah, Thank you for your review. We will pass your comments on to our Team. Best wishes, Practice Management Team
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Review titled Made assumptions
Rated 3 stars out of 5
by Jackie - Posted on 09 March 2024
I was seen by a Doctor who has not left the correct diagnosis of my condition, he did not examine me so therefore how can he possibly think there is something wrong with my hips.
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Jackie, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Shahid - Posted on 08 March 2024
Had a pleasant experience at the practice and the staff were really helpful in my appointment. They gave useful advice and ensured that I understood the information being given to me.
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Shahid, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Helpful and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
Very helpful and all the tests were taken thoughtfully and painlessly. Nurse was friendly and very helpful,
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Patient, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Awful service again
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
After booking an appointment and taking time off work, I had to call up to be rudely spoken to on the phone and eventually cut off due to them removing my appointment after sending a reminder text to me. I am sick of being fobbed off by this doctors surgery, they do not care and are even less accommodating if you have a job!! appalling receptionist again and lack of resolution to my issue
Visited March 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Excellent service provided⭐️⭐️⭐️⭐️⭐️
Rated 5 stars out of 5
by Gulfraz khan - Posted on 07 March 2024
The professional I seen today was great, she was very sweet, down to earth and preformed an outstanding job and provided me with an fantastic service, she did her job to the best of her abilities, she looked very experienced in her job, and the atmosphere was very welcoming, she gave me the finest of advise regarding my health issues and gave the the required medication for my cure, these kind of professional’s need to be recognised for the work they do and also the commitment they put towards there work, god bless her and all at iridium medical practice. 💯♥️
Visited March 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Gulfraz, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Really good practice
Rated 5 stars out of 5
by John Booth - Posted on 07 February 2024
Very polite and knowledgeable health care assistant who put me completely at ease and carried out procedures really efficiently.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear John, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Rubbish GP
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2024
I booked a telephone consultation for 11.50 and waited all day for a callback from the gp. No doctor rang even though I called reception twice throughout the day. What is the point of booking an appointment if you are not going to call your patient.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Took my son to see GP on Monday was told he a viral and can't give anything he hand improved by Thursday... booked another appointment for today at 10.30 when we arrived was told to use the tablet screen to book in which I did .Half an hour after the appointment time had lapsed I went the reception desk to enquire what the delay was .only to be told there was no appointment booked for my son after showing them the text confirmation the receptionist disappeared out the back to speak to someone...when she came back she said the doctor had phoned in sick and we should have had an email to say the appointment was cancelled which obviously I hadn't ....we ended up being sent a surgery in Saltley for an appointment at 1.30 I had to take the afternoon off work to take him....the doctor there thinks he has scarlet fever now..... very poor service I wish it was the first time but it isnt
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team