Ireland Wood Surgery
Iveson Approach, Leeds, West Yorkshire, LS16 6FRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic reception staff
Rated 5 stars out of 5
by David Malcolm - Posted on 23 February 2023
I wanted to leave some well deserved positive feedback about the reception team at Ireland Wood surgery. They are always extremely busy yet are always polite and patient. Each and every interaction I have had with the staff has been positive and helpful. They always go above and beyond...even when they are ten deep at the desk!. Well done to you all...I have finally found the gp practice that care and have the time for you.
Visited February 2023
Review titled Ireland Wood Surgery
Replied on 19 May 2023
Dear Mr Malcolm, Thank you very much for leaving this review. Our reception team has an extremely difficult job in a very challenging environment and they often do not get the credit that they deserve. I know that they will be very happy to read this review and hear your feedback of the service they provide. Thank you and Kind Regards Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Brilliant.
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Having moved into the area My Dad recently registered at Ireland Wood and they have been absolutely fantastic. The practice is very well organised and accessible compared to his previous experiences. Everyone has been friendly and highly professional. He has several chronic conditions and the tailored and skilled care he’s received over the last couple of months has made a huge difference to his quality of life. Last week, while attending a Nurse appointment, he became slightly confused. A GP and Nurse went above and beyond in identifying an infection that was completely unrelated to his appointment and ensuring he received the appropriate treatment. The quality of care he’s received has been outstanding. Thank you to everyone at the practice for everything you do, especially in such challenging circumstances.
Visited December 2022
Review titled Ireland Wood Surgery
Replied on 19 May 2023
Dear Anonymous, Thank you for taking the time to leave this review of our practice. I am very pleased to read that your Dad has had such a positive experience at the surgery. Our clinical team works extremely hard to support our patients and ensure they receive an excellent level of care. The administrative and reception teams do everything that can to offer an efficient and organised service and ensure that we are able to provide the appointments needed to serve our patient population. It is so appreciated when the efforts of the entire team are acknowledged by our patients, and I will make sure that this is sent to the entire team at Ireland Wood. Thank you once again and Kind Regards Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled upsetting experience
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
due to private and confidential policy been broken with the receptionist at Ireland wood surgery. when they messed up my appointment time which was an emergency and refused to give me another appointment till i had told them in a busy reception what was wrong with me for everyone to hear tho id asked that its something i do not wish to discuss in such a busy area and it will have shown on her system from the previous messed up appointment. my experience was traumatic with them when i was dealing with trauma myself. Due to this i was told i could just advise them that i would like to speak to the doctor with any further issues and not have to give a description. i rang the receptionist who told me i had to tell her and began to argue with me down the phone and then told me she would tell the doctor i am not been willing and put the phone down on me i had to ring back in a lengthy queue again to see if the appointment was booked this left me in tears and in all fairness i did not want to even speak to the doctor when he rang as he had no empathy and told me the nhs won't be here in a few years what will we do them ! and brushed off what the receptionist did. 30 years as a patient there and the past how many have been horrendous with this head doctor and his rude awkward receptionist. the doctor just told me i'm intitled to move doctors!!!!. This place use to be so loving and warm where the doctors actually loved their job and looking after people today its full of people who clearly don't want to be there and don't like people
Visited October 2022
Review titled Ireland Wood Surgery
Replied on 07 November 2022
Thank you for taking the time to leave this review of our practice. If you could contact me directly I will look into these issues for you. As you have left this review anonymously I am unable to investigate this matter for you. Please contact me at New Croft Surgery and I will be more than happy to look into your concerns. Kind Regards Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Excellent practice !!!
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2022
I joined Ireland wood only about 6 months ago and wish I Joined sooner! Easy to book appointments online, Excellent communication with doctors and they keep me updated by txts texts. When I ring the surgery I don’t have to wait long at all to speak to reception. Quick actioning of medication requests.Only needed to speak to GPs but all of them have been really friendly and helpful. Needed a covid jab due to being high risk and had the GP call me on Saturday to invite me for one last minute! I really feel looked after as a patient and feel the practice is run efficiently, Keep up the good work during these difficult times :)
Visited October 2022
Review titled Ireland Wood Surgery
Replied on 19 May 2023
Dear Anonymous, Thank you very much for your excellent review of our surgery. We serve a large population of patients and strive to provide an excellent service to them all. I am so pleased to read that this has been your experience. I will make sure that your review is circulated to the practice team as we really do appreciate it when our patients take the time to leave us a review. Thank you and Kind Regards Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice