Inspire Health - Avenue House Surgery
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Inspire Health - Avenue House Surgery.
Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Jo Franklin - Posted on 25 August 2023
Re on going long term bowel problems. Email sent 8am on Friday 18th August 2023, to request a discussion or appointment with a gp. Prompt telephone reply making appointment to see a doctor 4pm same day. 4pm promt saw a gp who following a brief history and examination suggested I may have partial bowel blockage. Advised to take a thorough clean out solution over 2 to 3 days. This was followed by a phone call an hour later suggesting sending a poo sample to the hospital on Monday 18th to test for blood in the bowel movements. This was again followed up by a phone call telling me the sample was clear. So all in all very efficient and prompt service to an email appointment request. Excellent service throughout. My one concern which may affect others as well as myself,is I have parkinsons disease and am not able to type easily this has taken several attempts throughout the day to complete and is similarly very difficult at 8am before medication allows me to move well. I appreciate I can ring and wait for a receptionist to record my wishes but this means waiting in a queue of between 10 and 12 waiting. An additional way to get in touch would very useful as I was unable to leave the toilet due to the condition I was requesting an appointment for. Luckily I have family to help me out but for others that my not be possible. I hope yhis is a helpfull review.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Mrs Franklin, Thank you for taking to time to leave such a lovely positive review and also provide us with some feedback. We are so very pleased to hear you are satisfied with the service and care you have received by Inspire Health. I will ensure this is fed back across all staff members involved! Thank you also for your feedback / suggestion regarding difficulties for some with the appointment system. We are always actively reviewing the system and implementing changes based off of patient feedback. We will ensure your point is discussed at the next management meeting. On a positive note, we have recently recruited some new members of staff within the reception team. This will massively improve the wait times of the telephone which will result in patients being able to speak to a member of the reception team swiftly without experiencing long waits. Hopefully in turn, this will make it easier for those who have difficulty with the online system. Thanks again for your review and comments. We value patient's opinions and truly believe that this help the practice develop and improve our services. Kind Regards, Inspire Health Management Team
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Review titled Great efficient practice.
Rated 5 stars out of 5
by Audra J Baxter - Posted on 02 August 2023
After having to leave work early due to health issues, I was able to speak to a GP, get a prescription and sick note. Extremely helpful receptionist and prompt reply from GP.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Audra, Thank you for taking the time to leave this lovely positive review. We are so very pleased to hear of your experience with Inspire Health as a whole. We will ensure this is fed back to the team at Inspire Health. Kind Regards, Inspire Health Management Team
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Review titled Great experience
Rated 5 stars out of 5
by Lesley Lloyd - Posted on 11 July 2023
Fantastic service as my first experience with this surgery having recently moved. The response was quick after sending photos and everything was explained to me really well and in a lovely manner. I felt very reassured after the consultation and was very grateful for the help. I haven't mentioned the lovely GP by name as it states not to but would be very happy to if any more information is needed. Thankyou.
Visited July 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 12 July 2023
Dear Lesley, Thank you for taking the time to leave this review. We are very happy to hear your overall experience was positive. We will forward this to all the team including the GP's and let them know. We warmly welcome you to the practice and look forward to providing you with good quality care! Kind Regards, Inspire Health Management Team
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Review titled Helpful practice
Rated 5 stars out of 5
by Linda Longmore - Posted on 18 July 2023
Although I may not have not got to see a GP I have received the help I needed. Keeping my husband at home is paramount to me and with the help of Inspire health I am able to do this. The online system is good but reaches capacity quickly. Thank you.
Visited July 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 19 July 2023
Dear Linda, Thank you for taking the time to leave us 5 stars! We are glad to hear the clinical team are supportive of yours and your husbands health needs. Regarding the appointment system, this is still relatively new and we are always seeking to develop and grow this. We appreciate capacity can be reached extremely quickly on some days but unfortunately this is a NHS wide problem. We do actively work on ways to try and improve this internally however. Kind Regards, Inspire Health Management Team
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Review titled Greatpractice
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
Ver impressed Immediate response greati do not use on line frequently but I found all do easy + straightforward
Visited July 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Patient, Thank you for taking the time to leave this review. We are pleased to hear you found the system is easy to navigate and use. Kind Regards, Inspire Health Management Team
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Review titled Extremely Efficient
Rated 5 stars out of 5
by Paul Sims - Posted on 06 July 2023
Sent in online form stating symptoms and in about 20 minutes was contacted and offered a same day appointment at 3.10 pm Jepson Road . That was really impressive and efficient. The nurse gave me a good check over and ' listened ' to what I had to say . A prescription was issued and by 4.0pm had collected and able to take first dose . So , from first thing to late afternoon saw all completed . Could have got in earlier but was away on holiday . Overall that was fantastic .
Visited July 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 07 July 2023
Dear Paul, We are very pleased to hear that the new online triage appointment system has worked well for you and you have received swift and effective care. We continue to monitor the online triage system and develop further to suit patient's needs. Thank you for taking the time out of your day to leave this lovely review. Kind regards, Inspire Health Management Team
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Review titled Avenue House
Rated 4 stars out of 5
by K Barlow - Posted on 17 May 2023
This particular nurse was very helpful with advice given to me, had time to listen to what I was saying
Visited May 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 07 July 2023
Dear patient, Thank you for taking time to leave this feedback and lovely review. We are pleased to hear you felt cared for and listened too by a member of our nursing team. We will feed this back to the team. Kind regards, Inspire Health Management Team
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Review titled Lack of service
Rated 2 stars out of 5
by Anonymous - Posted on 18 May 2023
Ambulance attendance where paramedics were not able to speak to my GP and conversation was done via a receptionist. Subsequently tried several times to make a follow up appointment with my GP both online and by phone but the system was constantly 'over capacity' so was unable to do that. Advice was to keep trying. It was unreasonable to be left with nowhere to turn when you are feeling unwell and have health concerns following the attendance of paramedics. This is not a service that inspires any confidence whatsever.
Visited May 2023
Inspire Health - Avenue House Surgery has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Jane Elizabeth Cupitt - Posted on 31 May 2023
Excellent help and advice , very very happy with the treatment l got ,Thank you so much, very quick response to my email this morning, very very helpful and treated with great respect
Visited May 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 06 July 2023
Dear Jane, Thank you for you review. We are delighted to hear your experience was so positive. We will feed this back to the team. Kind Regards, Inspire Health Management Team
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Review titled Perimenopause
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
I contacted the surgery using the online request at 730am after a period of abnormal menstrual bleeding. My request was triaged, I received a text saying I would be called during the day. Nurse practitioner called me and we discussed my symptoms. She had empathy and made me feel able to talk with ease. She arranged for blood tests to be taken that day along with prescriptions for the bleeding and potential anaemia as well as a face to face appointment two days later. This was followed up with text re further reading on HRT and confirmation of my appointments. Upon our face to face I felt completely at ease and excited to embark on what I hope will be a great journey of restoring the joy in my life and relieving me of the aches and pains that I know understand is due to the depletion of hormones. I expected (given press) that this was going to be difficult to get HRT and yet nurse practitioner knew what I needed, empathised and prescribed. I understand the dosage may not work for me first time but feel reassured that the support and follow up is available. I feel looked after. I think the online request for treatment / appointment was efficient and easier to share symptoms than verbally. Lucky to have a surgery that is well informed on Menopause and positive about treatment.
Visited May 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 07 July 2023
Dear Patient, Thank you for taking the time to leave this review. We are so very pleased and proud reading this! We will definitely feed this back to the team. Kind regards, Inspire Health Management Team