Ingrebourne Medical Centre
135 Straight Road, Romford, Essex, RM3 7JJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ingrebourne Medical Centre.
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
Recently, I visited the practice, as a toenail needed to be removed. Treatment was carried out in a short time in a caring, friendly and professional manner at the surgery. I had expected to be referred to a podiatrist, where I would then join a lengthy waiting list. Afterwards, care was to the same high standard, with the wound being re-dressed twice in three days by the nurses. Having previously undergone such a procedure with a private podiatrist, where I waited far longer and received a poorer overall service, I consider myself fortunate to be registered with such an outstanding practice.
Visited May 2024
Review titled Ingrebourne Medical Centre
Replied on 04 June 2024
Thank you for your kind review. We are delighted you enjoyed your experience at our Practice and look forward to a healthy relationship for many years to come.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
Whenever I need an appointment I can get a phone call on the day and if I need to be seen, this is also offered. Very helpful, kind and professional. All staff are friendly. Cannot fault this practice.
Visited July 2023
Review titled Ingrebourne Medical Centre
Replied on 04 June 2024
Thank you for your kind review. We take great pride in delivering the best service possible for all our patients and welcome your feedback.
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Review titled Amazing practice
Rated 5 stars out of 5
by Robyn-Marie Aylen - Posted on 11 June 2023
This surgery took me on as a patient knowing I had a complex medical condition. The doctors and nurses are very kind and make time to listen.
Visited February 2023
Review titled Ingrebourne Medical Centre
Replied on 04 June 2024
Thank you for your kind review. At Ingrebourne Medical Centre, we strive to provide the best possible care for all our patients.
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
This practice is the worst every I see For the appointment you have to call in the morning if you are lucky you got the appointment if not you have to call again next day The reception staff they are not well qualified for this position My partner had very high blood pressure and is very difficult to optine appointment with the doctors I have same problem with my foot as well tried to book appointment I can't have because is no mere appointment and the list can continue
Visited November 2022
Review titled Ingrebourne Medical Centre
Replied on 09 May 2024
Thank you for taking the time to share your concerns regarding our appointment booking system. We are truly sorry to hear that your experience has not met your expectations, and we appreciate your feedback as it helps us to improve our services. We understand that it can be frustrating to secure an appointment, especially when dealing with health issues. Our current system, which allocates appointments on a first-come, first-served basis beginning at 8:30am each day, is designed to prevent long waiting times and to provide patients with more immediate access to healthcare services. While most of our patients have expressed satisfaction with this system as it avoids the need to book weeks in advance, we acknowledge that it may not work perfectly for everyone. We want to assure you that all our receptionists are fully trained and qualified for their roles. They undergo a comprehensive training program that includes patient communication, data management, confidentiality protocols, and emergency response. We are committed to providing a high standard of service and ensuring that all staff are equipped to assist our patients effectively. Therefore, to better understand and address your concerns regarding the qualifications of our reception staff, could you please provide more details about your specific experiences? Thank you again for your feedback. We look forward to hearing from you and hope to resolve any issues to your satisfaction. Kind Regards, Practice Business Manager