Ilkley & Wharfedale Medical Practice
Springs Medical Centre, Springs Lane, Ilkley, West Yorkshire, LS29 8TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled great practice
Rated 5 stars out of 5
by JEAN MARY GRAY - Posted on 08 October 2022
just been today for my flu and covid booster jabs and i would just like to say how lovely and happy everyone was , very well done and quick .thankyou to you all.
Visited October 2022
Review titled Ilkley & Wharfedale Medical Practice
Replied on 15 October 2022
Thank you for your kind feedback. I will ensure your comments are passed on to the wider team, in particular those that were involved in the arranging the flu and COVID clinics. They will be pleased to hear you had a positive experience. Many thanks once again. Rachael Pengelly Practice Manager
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Review titled poor
Rated 2 stars out of 5
by Gary Sutcliffe - Posted on 20 October 2022
very poor service 2 months and still waiting two appointment canceled this year no follow up from blood test
Visited October 2022
Review titled Ilkley & Wharfedale Medical Practice
Replied on 21 October 2022
Dear Mr Sutcliffe Thank you for your feedback regarding the service you've received from the practice. I am disappointed to hear that your experience was not positive. We unfortunately had to cancel your appointments due to staff sickness. I would like to stress this is not something we do lightly however on this occasion we found ourselves in exceptional circumstances. Dr Lachmann has also taken the time to explain this further in the direct message he sent to you. I can see that a member of staff has tried to resolve the situation and re-arrange your appointment, but you declined the date offered. I would therefore be grateful if you could contact reception to re-book a suitable time. Thank you once again for your feedback on NHS Choices. Rachael Pengelly Practice Manager