Ifield Medical Practice
Lady Margaret Road, Ilfield, Crawley, West Sussex, RH11 0BFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not impressed
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2023
Trying to help the doctor I emailed and asked if I could have a prescription for a really bad chesty cough as I had the flu plus I had tested positive for COVID. I said I had a selected pharmacist and hoped I would receive a phone call or prescription as over the counter medicine wasn’t working. I received a rather terse reply saying I need to make an appointment. I replied I can’t make an appointment as I had COVID and left the ball in their court. Result no reply so never did get any help from the Practice. I’ve been with the practice since 1977 and always been happy, it’s not the doctors or nurses can’t fault them it must be admin staff.
Visited December 2022
Review titled Ifield Medical Practice
Replied on 15 February 2023
Dear Patient Thank you for your feedback and I am sorry to hear of the poor experience you have received from the practice, I am sorry to hear you have a chesty cough and tested positive for covid. I would like to be able to resolve this for you and arrange for a GP to telephone you to discuss your symptoms. Please contact me on 01293 596563 or email me at ifieldmedicalpractice@nhs.net Kind regards April Haigh Operations Manager
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Review titled Impossible to get a GP to call
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2022
I received a text from this surgery asking me to make an appointment to discuss my recent blood test so I phoned and was refused an appointment by their receptionist even though they contacted me! She sounded like she was poking fun out of me over the phone, it was the weirdest conversation I've ever had but it was clearly evident that she was absolutely not going to help. So I asked for the test to be emailed to me and with the help of the internet I deciphered my own results. Turns out I need a doctors appointment urgently but this woman is blocking patients from getting medical care.
Visited November 2022
Review titled Ifield Medical Practice
Replied on 07 November 2022
Dear patient Thank you for your feedback, as Operations Manager I would like to apologise for your poor recent experience in trying to arrange a telephone appointment with the GP. We take our feedback seriously and we will discuss your feedback with the reception team. If you wish to discuss this with me further please call the practice on 01293 510900. Kind regards April Haigh Operations Manager
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Review titled Worst practice I've ever been to
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
My daughter, 18 months old, has a bad virus and I had to go through 111 to get a call from the GP. She checked up on us and was supposed to call again to check if she got worse but of course we never got the call. My daughter did get worse by next day, contracted an eye infection as well. No pharmacy agreed to give me treatment without a doctor seeing her first, which is impossible at Ifield Medical Practice so I instead walked in hoping that someone will see my daughter's eyes and hopefully give her treatment. It would've taken a doctor probably 5 minutes to do that, but I was being told there's no one who can look at her and to call the next day. I called the next morning and they booked a phone app for me for the morning. That phone call never came in the morning and they closed the practice from 12:30. I did get a call after 12:30 and I missed it but I returned the call within 3 minutes and the answering machine said the practice is closed. I now have a baby with an eye infection and no treatment. This practice has always disappointed, I have never been able to say "yes, I am happy with how I've been treated today". I thought maybe they would make more of an effort when it comes to young babies.
Visited October 2022
Review titled Ifield Medical Practice
Replied on 14 October 2022
Dear Patient Thank you for your feedback, and we are sorry to hear about your poor experience with the practice, we take feedback seriously and I am glad you have brought it to our attention. If you would like to contact me to discuss your experience please do not hesitate to contact me. April Haigh Operations Manager 01293 510900
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Review titled Info online incorrect
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2022
Despite saying they are taking on new patients, they currently are not. They also informed me they will not accept the GMs1 form which the Nhs and Government website state will be accepted by GPs and which is provided by the government website.
Visited October 2022
Review titled Ifield Medical Practice
Replied on 19 October 2022
Dear patient Thank you for your feedback, and we are sorry that you feel the information you read online was incorrect, and we take our feedback very seriously. Our website states that we are not taking on new patients and who to contact, to find a practice which would be happy to register you. We would accept the GMS1 form, as we do require this for all patient registrations. If you would like to discuss this further with myself please do not hesitate to contact me on 01293 510900. Kind regards April Haigh Operations Manager
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Review titled Really good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2022
We as a family have been patients since 1972. Staff, doctors,nurses and receptionists over the years have been very good. Phoning is a bit of problem, but when you get through the staff are helpful.
Visited September 2022
Review titled Ifield Medical Practice
Replied on 04 October 2022
Dear patient We would like to thank you for you positive review which you have given us, we will pass this on to all of our team. We are installing a new phone system, which will give us the ability to manage demand at peak times during the day. If you wish to discuss this with me further please do not hesitate to contact me. Kind regards April Haigh Operations Manager