I G Medical
Ilkley Moor Medical Practice, Springs Lane, Ilkley, West Yorkshire, LS29 8THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good new system
Rated 4 stars out of 5
by Isla Coppin - Posted on 22 October 2024
Used the new system today and was impressed. Filled in form online and actually saw GP approx one hour later. No long queuing for phone to be answered, much better than before and actually saw a dr .
Visited October 2024
Review titled I G Medical
Replied on 28 October 2024
Dear Isla Thank you for your positive feedback. We implemented the new system to reduce the waiting times on the phone and provide faster access to care for our patients. We're really pleased to hear the service is being well received and that patients seeing the benefits. I will ensure your comments are shared with the wider team. Kind regards Rachael Pengelly Practice Manager
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Review titled Online appointment system
Rated 5 stars out of 5
by Clare Boyle - Posted on 21 October 2024
Fantastic service this morning. After filling in the online form at 8am this morning. I had spoken to a doctor within 30 minutes. The doctor was so lovely and understanding about my daughter’s skin problem. Great service and I will definitely recommend it.
Visited October 2024
Review titled I G Medical
Replied on 22 October 2024
Dear Clare Thank you for taking the time to post your feedback about the service you have received from the practice. The implementation of our new online consultation form has helped to reduce the telephone waiting times and created an effective process for GPs to review patient requests. We are therefore very pleased to hear that your experience was so positive. I will ensure your review is shared with the wider team. Kind regards Rachael Pengelly Practice Manager
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Review titled Very quick appointment
Rated 5 stars out of 5
by Victoria Wilson - Posted on 24 September 2024
I telephoned this morning to report an ongoing health issue. Within fifteen minutes I had received a call back and a health questionnaire to complete. Within the hour I had seen a Doctor who thoroughly examined me and prescribed treatment. I am so grateful as the health problem is distressing and uncomfortable. I was very pleased with the high standard of care received. Thank you.
Visited September 2024
Review titled I G Medical
Replied on 07 October 2024
Dear Victoria Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to our patients. We are delighted that you had such a positive experience when interacting with the Practice and are thrilled to hear that you felt the GP was thorough and provided a clear treatment plan. I will ensure your feedback is shared with the team. Kind regards Rachael Pengelly Practice Manager
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Review titled Swift , wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
I rang the practice after lunch and had blood tests and heart monitor done by 4pm . The doctor sent me an e mail that evening with result of ecg and again at 8am with blood results. Immediate referral to specialist . Reception staff helpful, hca polite and good Doctor excellent Thank you
Visited August 2024
Review titled I G Medical
Replied on 08 August 2024
Thank you so much for your positive feedback. We appreciate the time you have taken to review our services and are pleased you found the care you were given o be efficient and helpful. I will ensure your review is shared with our wider team. Kind regards Rachael Pengelly Practice Manager
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Review titled Appointments usually available
Rated 5 stars out of 5
by Christopher Hore - Posted on 28 August 2024
Rang the practice at 0800, short phone queue and had an appointmtnt for 0910. The doctor was thorough in his examination and I left reassured.
Visited August 2024
Review titled I G Medical
Replied on 29 August 2024
Dear Mr Hore Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to our patients. We are delighted that you had such a positive experience in our Practice, and we are thrilled to hear that you felt the GP was thorough and you left reassured. Your feedback has been shared with the team. Kind regards Rachael Pengelly Practice Manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Gail Macleod - Posted on 26 July 2024
When I phoned with worries and problems staff helped and made every effort to solve issues. It made a big difference and was very reassuring.
Visited July 2024
Review titled I G Medical
Replied on 26 July 2024
Dear Gail Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to our patients. We are delighted that you had such a positive experience when contacting the practice, and we are pleased to hear that you felt listened to and supported. I will ensure your kind comments are shared with the wider team. Kind regards Rachael Pengelly Practice Manager
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Review titled Where to start
Rated 3 stars out of 5
by Anonymous - Posted on 03 June 2024
Let’s set on one side that the instructions handed out to get to this review page are inaccurate, that the reception process is slow and that the automated reception process is tucked away and hardly obvious, that the potholes in the car park demand ropes and crampons - so far typical nhs/public service experience. Poor. The reception area is depressing. I have been on medication for 18 months. Never seen a doctor. Had armfuls of blood taken, never been told a result other than a vague ‘we’ll let you know if there’s a problem’. Am I confident a message would get through? Do I believe a GP knows of me and whether I’m on the right medication? Not really. I’ve been referred to by the wrong name three times now. I’ve never seen the same person twice though they’re all very pleasant. Today’s lovely person (genuinely nice and efficient) would still have let me leave after a minute until I prompted her to read my BP readings, and then there was something that needed further investigation and a further appointment. I don’t know whether this is typical of today’s GP services - I haven’t been anywhere else to compare. There is no sign of pressure - the waiting room has been empty every time I’ve gone. This is not Aand E on a Friday night. I know I’m just supposed to be grateful that it’s ‘free’ (I know it isn’t, it’s actually expensive) and I know I’m supposed to clap rather than complain, but with some thought, energy and organisation plus a bit of leadership it could be so much better.
Visited June 2024
Review titled I G Medical
Replied on 04 June 2024
Thank you for your feedback. I'm sorry to hear your experience of the service was not of a standard you would expect. We are very conscious of the fact our waiting room looks in a poor state of repair. You may or may not be aware that we had a severe flood in September impacting on the ground floor of the building. We are still waiting for the insurance company to organise repair and redecoration and the contract is currently out to tender. We have been informed that work will start July/August which will most certainly transform the waiting area and associated clinical rooms. With regards to the potholes, the carpark is the responsibility of our landlord and we have raised the condition of it with them numerous times. We were informed they were going to complete the ground works last weekend but due to illness this was cancelled. We are waiting a revised date for the job to be completed but our landlord if aware that the issue is very urgent. Looking at the service from the practice, unfortunately, as you have left your review anonymously, I cannot investigate the care you’ve received to date. Could you therefore please get in touch so I can discuss this with you further. I would like to stress that we work very hard at to provide the very best service we can for all our patients. This is reflected in the number of 5-star reviews we receive on NHS Choices, so it is disappointing to receive such a negative review. Like other services within the NHS, primary care is under pressure and to accommodate the needs of our patients we provide several avenues for individuals to access healthcare, not just face to face appointments. If the waiting room does ever appear to be quiet it will be because we have seen our patients promptly, that our healthcare team are consulting by other means, for example online or via the telephone or they are out on home visits and care home rounds. With regards to continuity of care, if you were allocated a specific GP this would greatly increase your waiting time for an appointment which we deem unacceptable. We therefore allocate the first available appointment to ensure you are seen as quickly and efficiently as possible. This may result in you seeing a different GP but please be assured they have full access to your medical records and care history. It will not impact on the care you are given. Thank you once again for your feedback and I will wait for you to get in touch. Kind regards Rachael Pengelly Practice Manager
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Review titled Prompt and helpful
Rated 5 stars out of 5
by Hilda Bryson - Posted on 11 July 2024
Within11/2 hours of reporting severe abdominal pain and vomiting I was seen by a Dr who contacted the hospital where I had blood tests ( with the results) and examination the same afternoon followed by an ultrasound scan the next day.Everybody was courteous and helpful .
Visited June 2024
Review titled I G Medical
Replied on 11 July 2024
Dear Mrs Bryson Thank you so much for this positive feedback. We appreciate you taking the time to review our services and we are pleased you found our services efficient and helpful. I will ensure your review is shared with our wider team. Rachael Pengelly Practice Manager
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Review titled Covid vaccination
Rated 5 stars out of 5
by Gill Johnson - Posted on 25 May 2024
Top up covid vaccine today for my husband and me. Easy to book and efficient speedy service today. Thank you.
Visited May 2024
Review titled I G Medical
Replied on 28 May 2024
Thank you very much for your kind feedback. Delivery of the COVID vaccination programme takes a lot of careful planning and we're pleased to hear your experience on Saturday was very positive. I will ensure your comments are passed on to all the staff involved. Kind regards Rachael Pengelly Practice Manager
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Review titled Two good practices.
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2024
My wife and I had to transfer appointments for our Spring Covid booster from Grassington to Ilkley. The visit on Sat. 25th May 2024 was excellent, as the whole surgery for the vaccinations was very well organised with those applying the injections fully explaining what was to happen and what to do if we had problems later. Thank you to everyone involved on the day for a pleasant experience, in spite of the tender arm for a couple of days !
Visited May 2024
Review titled I G Medical
Replied on 28 May 2024
Thank you for taking time to post a review about the service you received at the vaccine clinic last Saturday. All the staff involved have worked hard to create an efficient and speedy vaccine service and they will be pleased to hear such positive comments. I will ensure your review is shared with the staff and volunteers who worked that day. Kind regards Rachael Pengelly Practice Manager