Hurley and Riverside Practices
Ebenezer House, Kennington Lane, London, SE11 4HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient and caring
Rated 5 stars out of 5
by Monika - Posted on 29 October 2024
Amid my recent medical problem I’ve experienced a very caring attitude of the doctor, immediate referrals written, great communication between medical team and myself. Immediate review of results. Immediate follow ups. Very helpful receptionist. All doing beyond what was expected and in very efficient way.
Visited October 2024
Review titled Hurley and Riverside Practices
Replied on 30 October 2024
Dear Monika Thank you so much for taking the time to leave such positive feedback. I am delighted that you felt that your experience with the practice went beyond expectations and that various members of the team contributed to this. I will be sure to pass your kind comments onto the team. I wish you well Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Careful care
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
I recently had a very careful, considerate and helpful annual medication review with the practice. There was time to go over all of my questions, and everything was properly explained to me.
Visited September 2024
Review titled Hurley and Riverside Practices
Replied on 05 September 2024
Dear patient Thank you for your kind feedback. I am so pleased to hear that you found your annual medication review so helpful and that the consulter was considerate in answering any questions you had. We really do appreciate you taking the time to leave a review and I will be sure to share your comments with the team. Kind regards Tracy Crossfield Practice Manager
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Review titled Hurley Clinic
Rated 5 stars out of 5
by Miss Lynda Perrin - Posted on 01 November 2024
Really happy to be seen and listened to by the GP who was kind and caring and helped me to get over my fears and health issue at the time. Reception staff very nice too. All round excellent service
Visited September 2024
Review titled Hurley and Riverside Practices
Replied on 04 November 2024
Dear Lynda Thank you so much for taking the time to post such lovely feedback. I will be sure to share your comments with the team who will be delighted to hear this. All best wishes Tracy Crossfield Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Akua Rugg - Posted on 27 September 2024
I booked a shingles vaccination and the nurse kindly told me that I’d already had one and that unlike flu vaccine it was not annual. I felt a bit embarrassed about wasting practice time, but nurse kindly put me at my ease.
Visited September 2024
Review titled Hurley and Riverside Practices
Replied on 08 October 2024
Dear Akua Thank you for taking the time to leave such a nice comment. It is always better to check as we all have busy lives and it is easy to forget something that was done in the past, so please don't feel embarrassed, you did not waste practice time and our nurse would have been more than happy to confirm past vaccination dates for you. Please do not hesitate to check anything of this nature with us in the future. All best wishes Tracy Crossfield Practice Manager
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Review titled Good Plan Review
Rated 5 stars out of 5
by Clare Williams - Posted on 30 August 2024
Has good experience with practice assistant to discuss ltc plan. Very thorough and good communication throughout
Visited August 2024
Review titled Hurley and Riverside Practices
Replied on 02 September 2024
Dear Clare Thank you very much for taking the time to leave such a positive review. I have passed this onto the Pharmacist that you had your appointment with, I am sure he will be delighted to receive your kind feedback. Kind regards Tracy Crossfield Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Jen - Posted on 19 July 2024
Lovely friendly staff, despite IT issues I was seen quickly and efficiently. Really put me at ease and made it a good experience for me.
Visited July 2024
Review titled Hurley and Riverside Practices
Replied on 22 July 2024
Dear Jen Thank you very much for such a positive review. The IT issues were indeed challenging but I am very happy to hear that despite this you had a good experience. I will be sure to share your kind comments with the team who really will appreciate you taking the time to leave a review. I wish you well Kind regards Tracy Crossfield Practice Manager
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Review titled Medication review with surgery pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
A pleasant and positive discussion, + blood pressure check. He dealt with me as a whole person, not just as a patient, so could interpose chat about my walking aid and comment on where I planned to go on holiday.
Visited June 2024
Review titled Hurley and Riverside Practices
Replied on 22 July 2024
Dear patient Thank you so much for your review. I am very happy to hear you had a pleasant and positive experience and I will be sure to share your kind comments with the team. I wish you a happy holiday Kind regards Tracy Crossfield Practice Manager
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Review titled Careless administrative processes
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
I have now had 2 instances where a referral for medication has been sent to my GP via email to this surgery and the letter has been ignored / not processed properly. The first instance was in February . A letter was sent to my GP via to the practice's email but it was not picked up. When I called to get an update on the letter, I was told that it had not been received. This has just happened again with a letter that was initially sent on the 11th April. I called the surgery today and it was claimed that this letter was never received. I have checked with the sender and both letters were sent to the correct email address but neither was processed properly. The result of this error is that I am without medication that I need. There is a serious issue with either the process or the people in this process - the Hurley and Riverside Practice are receiving important information regarding their patient care and are not processing it properly.
Visited May 2024
Review titled Hurley and Riverside Practices
Replied on 15 May 2024
Dear patient Thank you for your feedback. As the Practice Manager I am very sorry to hear of this poor experience. I would like to invite you to reach out to me personally as I am unable to identify you due to the anonymous post. Please do make contact with me via the email address below and I will aim to resolve any issues you are having with your prescription requests swiftly. Thank you in advance Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Lack of consideration
Rated 1 star out of 5
by Elena - Posted on 17 May 2024
My partner has been diagnosed with a chronic thyroid issue a couple of years ago and since then has been under daily medications. I just want to mention countless times where he has been left with no prescription as there has been no communication between the admin and the pharmacy. I would like to also share our feedback following a call he had with one of the practise’ doctor. He had some abnormal blood test results for which he wanted to discuss. Through a 5-minutes call, the doctor attributes his symptoms to a psychological rather than a physical condition, with no further investigation. The only reply he got from her was that she would have started procedures to book an ultrasound, but no idea of timing as she has been unable to confirm how and when he would have been notified about the next steps. The total lack of support and considerationleft us very disappointed and we have no idea of how to face this situation.
Visited May 2024
Review titled Hurley and Riverside Practices
Replied on 20 May 2024
Dear Elena Thank you for your feedback on behalf of your partner. I am very sorry to hear your partner felt very disappointed with his recent experience. Unfortunately I am currently unable to identify your partner and therefore I cannot look into this matter unless he chooses to make contact. Please may I ask, if possible, that your partner contacts me directly. As the practice manager I will do all I can to help resolve any issues for him. I am sorry for any inconvenience caused and I hope to hear from your partner at his convenience. Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Professional
Rated 5 stars out of 5
by Grace - Posted on 16 April 2024
Very professional. She introduced herself and explained what the call was all about. She was very courteous. She asked questions and explained the next step as to what will happen going forward. She was so beautiful and I did feel very good after we the review.
Visited April 2024
Review titled Hurley and Riverside Practices
Replied on 22 April 2024
Dear Grace Thank you so much for your kind feedback. I am very pleased to hear that you found the member of our team courteous and that the next step was explained to you. I was also happy to hear that you felt good after the review. I will be sure to share your review with the team. All best wishes Tracy Crossfield Practice Manager Hurley & Riverside Practice