Hurley and Riverside Practices
Ebenezer House, Kennington Lane, London, SE11 4HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2023
I’ve been with this GP practise for nearly 30 years. For starters, the physical ambience is the most unwelcoming it has ever been resembling an unkempt warehouse. On my most recent visit the place wreaked of urine - possibly after the result of an accident in the waiting area which was simply covered with tissue paper. Nobody seemed bothered to clean it up! The reception service is hit and miss possibly due to the high turnover of staff. However, even with the “experienced” back room staff, it was very difficult to get a simple blood test order printed. Furthermore, I was also given incorrect information on where and when to get the blood test done which I only discovered after deciding to google the information myself. Finally and in all fairness, if you get through to one of the resident (not locum) GPs you tend to generally receive a good service at that point.
Visited July 2023
Review titled Hurley and Riverside Practices
Replied on 10 July 2023
Dear Patient Thank you for your feedback. I am the Manager of Hurley & Riverside Practices and have been in post for 3 months. As your feedback was left anonymously I am unable to contact you directly, however, I am happy for you to reach out to me if you wish to discuss further, any of the points you have raised. I hope to address them to your satisfaction in my response and I am very sorry that you were disappointed on your recent visit to the practice. Unfortunately the Hurley Clinic is a very old building which limits the improvements we can make to the interior. However, the interior was decorated recently to try and improve the physical ambiance, so I am very sorry that you personally found it unwelcoming. I can confirm that we have been experiencing water leaks recently in the waiting area, leaking through from the dwellings above. Please be assured we always report these problems whenever they arise, but as you will appreciate we have no control over leaks caused by residents living above the practice. We do however do all that we can to manage this as and when it occurs by putting up signs to inform our patients to protect their safety, placing containers at the site of the leak to catch any water that is coming through the ceiling and frequently mopping and cleaning up the area until the leak has ceased. We have also been having problems with the drains underneath the practice recently, which have been reported, so that could explain the smell you describe. With regards to your point referencing a high turnover of staff, we have indeed recruited more receptionists to the team recently, they are all currently in training and we continue to monitor their progress. There will always be an experienced member of the team close by should they require help or support. I am happy to look into any specific problems you have experienced with our more experienced staff if you wish to make contact. I am sorry that you found it necessary to google the information to find out where you could get your blood test carried out, the receptionist could have pointed out that the information is printed on the bottom of all blood forms, I will remind them of this. I would like to thank you for recognising the good service offered by our GP's, I will be sure to share your comment with them. Please do contact me directly if you wish to discuss any of the above in further detail. Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Attentive doctor
Rated 4 stars out of 5
by Barbara dorothy Aldous - Posted on 12 June 2023
Very professional and attentive doctor. Was extremely helpful and informative to my problems. Best appointment for a long time. Left surgery happy for a change. Doctors have always been good, but this gentleman was extremely caring
Visited June 2023
Review titled Hurley and Riverside Practices
Replied on 16 June 2023
Dear Barbara Thank you so much for taking the time to leave such a positive review. I have shared this with the Doctor who was delighted to receive this. I sincerely hope you continue to find the service you receive from our team so satisfying. Kind regards Tracy Crossfield Practice Manager
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Review titled Hurley clinic Kennington lane
Rated 5 stars out of 5
by Saidul Hoque - Posted on 19 June 2023
Im extremely happy for the service that I received from the health professional that saw me she went above and beyond for me to be honest was I was very low she listened to all my problems and made me feel so relaxed and calm I felt like a new man a big thank you.
Visited June 2023
Review titled Hurley and Riverside Practices
Replied on 26 June 2023
Dear Saidul Thank you so much for your kind review. I have passed this onto the clinician involved who was delighted to receive your review. I hope you continue to feel good and I send my best wishes. Kind regards Tracy Crossfield Practice Manager
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Review titled Admin is bad
Rated 1 star out of 5
by Diane - Posted on 18 April 2023
This is twice i requested a form to be completed by a doctor two different forms mind you both first time have been lost now i am waiting for ages for this form to be signed which if not done by today will end my blue badge was told i had to fill the drs part in by receptionist adamant mind you since when do i have a GMC number not acceptable i think its time to find a new doctors this one is not fit for purpose.
Visited April 2023
Review titled Hurley and Riverside Practices
Replied on 18 April 2023
Dear Diane Thank you for the feedback. I would like to sincerely apologise for this poor experience and will certainly do all I can to help resolve this issue for you. Please can you email me directly so that I can make contact with you. Thank you and I look forward to speaking with you. Tracy Crossfield Practice Manager Hurley & Riverside Practices tracy.crossfield@nhs.net