Holmcroft
Holmcroft Road, Stafford, Staffordshire, ST16 1JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2024
Each time we have experienced the need of the practice, there always seems to be a lack of empathy from certain reception staff, its make you feel like you dont want to have to ask for help. On calling thw practice due to all the systems being down we were infomred we werent able to pre book any appointments for later later in The week and nothing was available for the day , we was told to call back the following morning at 8am which we did to be informed they could book us in for later in the week , seems communication from certain individuls is very conflicting adding to frustration. Appointments every time we have been to the practice we havent ever been seen at our booking times , granted things done always go to plan but everytime is the same and having to keep young children entertained is hard the best times. Each time you call you have to go into details with the receptionist with what the issues / symptoms are when my health concerns should be between my GP and myself as sometime its hard to talk openly and things can be very embarrassing to discuss. We requested access for records for our two young children and we was informed we couldnt have them , if we had concerns we could write a letter specifically on something for them to evaluate this contradict the infomation on the givernment website so very confused why we cant have access to them.
Visited September 2024
Holmcroft has not yet replied.
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Review titled Absolutely disgraceful service
Rated 1 star out of 5
by Colin Bennett - Posted on 09 August 2024
Was on hold 40 mins queue 3,when receptionist finally picked up I sed it’s disgraceful service,her reply was ‘you can always move,dam rude a terrible service known nothing like this
Visited August 2024
Holmcroft has not yet replied.
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Review titled Very poor surgery
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2024
I rang to make an appointment because I could not get in to patches. I rang and was told I would get a call back from the GP sometime that day I waited all day did not get the call this has happened twice. I have ended up going to a&e because I’ve been in such pain! Will be making a face to face complaint
Visited August 2024
Holmcroft has not yet replied.
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Review titled Absolutely terrible service
Rated 1 star out of 5
by Colin - Posted on 13 August 2024
1hr30mins on hold before I spoke with someone,this was at 8am I called too, terrible service,rude staff some doctors cannot speak English proper,gone downhill badly sorry it’s only what I been through & as I say it’s not the first time either.
Visited August 2024
Holmcroft has not yet replied.
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Review titled Let down again, by this surgery
Rated 1 star out of 5
by Tracy ward - Posted on 22 July 2024
Feeling really poorly, used patchs to try and get appointment. All seemed to be going well. Was offered appointment, sent a reply to except appointment, let family member know as they work. To get to the surgery to be told I don’t have an appointment.its just a joke. Nobody knows how to run the surgery, all the time mistakes. Been with them for years, there admin team were wonderful. Why has it gone so wrong! No patient care at all. Things need changing.
Visited July 2024
Holmcroft has not yet replied.
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Review titled Not Great
Rated 3 stars out of 5
by Christine Pendred - Posted on 10 May 2024
Been waiting for the Doctor to call me back called yesterday my Doctor was off they said will get her too call you back tomorrow its now 6:55 pm receptionists said see what I can do she’s gone home now. don’t think it’s going to happen same last month in my test results says Dr needs to speak to patient that was a week ago I am worried sick don’t know who to talk to.
Visited May 2024
Review titled Holmcroft
Replied on 14 May 2024
Good afternoon, Firstly I would like to thank you for taking the time to leave feedback on your recent experience, I do apologise that this wasn't a positive one however. I would like to apologise for the worry that not having this telephone call has caused you. I will chase this with the GP as a matter of urgency and get her to call you back today. With kind regards, Diane Salmons, Operations Manager at Holmcroft Surgery.
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Review titled Patient Care? - don't think so
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2024
No-one to answer the phone although "your call is important to us " - really? Hang on long enough and you'll be cut off. So frustrating.
Visited May 2024
Review titled Holmcroft
Replied on 30 May 2024
Good Morning and thank you for taking the time to comment on your recent experience of your telephone encounter with the Surgery, I am sorry to hear this wasn't a positive one however. Unfortunately we have been experiencing issues with our telephone system in the last day or so which is being looked into by our telephone company. We introduced our online system called PATCHS to try to alleviate such problems as this means you do not need to call the Practice, you can now submit a PATCHS request by clicking on the link on our website, completing the registration details and setting up an account. This will enable you to book appointments, order repeat medication and submit a query without the need to call the surgery. with kind regards, Diane Salmons, Operations Manager at Holmcroft Surgery.
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Review titled System doesn't work
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2024
Being trying to see my Dr for 4 weeks now, Phoned at 8am I get through at 9.30 to be told by reception that appointments have all gone and if I need an appointment to phone at 8am, Phoned again at 8am got through at 9am call was answered, I was asked my DoB I told her then she put me back in the queue music played again I got answered at 9.30 I got through asked my DOB I told her once again then got put back in queue to be told I was caller number 7 I hung up very frustrated, Another time Phoned at 8 got through at 8 got answered at 9.30am to be told all appointments have gone now, Seriously thinking of going to another's Dr which is a shame because I have only been with this practice all my life ,
Visited April 2024
Review titled Holmcroft
Replied on 14 May 2024
Good afternoon, Firstly I would like to thank you for taking the time to leave feedback on your recent experience, I do apologise that this wasn't a positive one however. We understand that at peak times such as between 8am and 10am, our telephone lines are very busy and it can take a while to get through which can be very frustrating. To help with this we have introduced an online system called PATCHS which enables patients to log on and complete a form online to either request medication or to obtain an appointment with a clinician. You can register for this service by clicking on the link through our website. We have also recently introduced a telephone call back system which keeps the patient's place in the queue but means the patient doesn't have to wait on the telephones, the patient can put the telephone down and the Practice will call you back. We are constantly looking at ways to improve patient access as we are aware that this is a challenge across the whole of the NHS and feedback such as your really does help us with this, so thank you again. If you would like to discuss your concerns further, please do not hesitate to contact the practice and we will be happy to discuss this further, go through our PATCHS system or explain how our call back system. With kind regards, Diane Salmons, Operations Manager at Holmcroft Surgery.
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Review titled Administrative shambles
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
When I've got to see a medical professional, I have always had positive experiences... however the administrative side of this practice has fallen into chaos. My address was changed on the system for reasons they cannot explain. I was threatened with being removed from the list of patients because I was 'out of the catchment area' despite living within site of the front door. I have had email queries not responded to. I have been rudely treated by the front-of-house staff on more than once occasion, and have found them very dismissive when I have raised concerns. Save yourself the hassle and go somewhere else!
Visited March 2024
Review titled Holmcroft
Replied on 07 April 2024
Good Afternoon and thank you for taking the time to review the service you have recently received from Holmcroft Surgery. I am sorry to hear that your experience hasn't been a positive one and I am keen to get more details of the concerns you have raised so that a thorough investigation can be carried out to look into what went wrong. If you could kindly email details of your concerns to holmcroft.surgery@nhs.net and mark it for my attention I will look into these issues and get back to you with a response. Thank you again for bringing these concerns to our attention and I hope to hear from you in the near future. With Kind regards, Diane Salmons, Operations Manager at Holmcroft Surgery
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Review titled Let down
Rated 1 star out of 5
by Patient - Posted on 07 March 2024
Arrived 7 min late for appointment due to accident on the road, was told they can not see me…the manager of the practice was no help at all, in fake did nothing to put it right
Visited March 2024
Review titled Holmcroft
Replied on 07 March 2024
Good Afternoon, Thank you for taking the time to comment on your recent experience when visiting the Surgery, which I am sorry to hear was not a positive one. As you have also written directly to us outlining your concerns we will thoroughly investigate these concerns and respond to you in writing once we have discussed your comments with the staff members involved. With kind regards, Diane Salmons - Operations Manager at Holmcroft Surgery