Holly House Surgery
12 Avery Hill Road, New Eltham, Greater London, SE9 2BDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2024
I contacted the surgery as directed by my Midwife, the registration confirmation email from the surgery and my health visitor, to set up my new born baby's appointment. This is my first baby, who is 2 weeks old and suffering with colic and a cold. I was met immediately with the receptionist taking an attitude with my request stating 'we don't work like that here', then told 'baby is not registered on the system' - odd since I had text and email confirmation of it?! I was then told 'the midwives don't work here so how would they know'. What a disgusting attitude to take with a new concerned mum recovering from child birth. Surely the NHS communicate regarding standard practice, or is this surgery special in some way? I've been a patient here since childhood myself but I'm not going to allow them to care for my child and will take us both elsewhere if they can't even hire polite staff!
Visited February 2024
Holly House Surgery has not yet replied.
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Review titled Nice practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2022
My family & I have been patient’s at this practice for 37 years . There have been a few miserable receptionist over the years but have to say the staff that are at Holly House now & a few I have dealt with at the welling branch over the last few weeks are lovely . The have have been professional helpful & all done with a smile which in these trying times is brilliant. It can be hard to get an appointment sometimes but the staff will try as best they can to accommodate. The Doctors are doing a great job & I would recommend this surgery
Visited December 2022
Holly House Surgery has not yet replied.