Holderness Health - Hedon Group Practice
Market Hill House, 4 Market Hill, Hedon, Yorkshire(East Riding), HU12 8JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled prescription reorder
Rated 2 stars out of 5
by michael - Posted on 09 July 2023
went to pick my repeat diabetic medication order up at Hedon i was one medication missing asked and was told there is a uk shortage we cannot obtain it was told to contact my doctor. I rang up pressed 1 for call back nearly fainted they rang back hour later asked to make appointment i got one 31st july is this acceptable 3 weeks no diabetic medication
Visited July 2023
Review titled Holderness Health - Hedon Group Practice
Replied on 10 July 2023
Dear Michael Thank you for taking the time to provide your feedback on your recent experience. We are sorry to hear that you are not happy with your most recent telephone encounter with the Practice. We would like to look into this matter further and would encourage you to email our Feedback email address with your full details so that we can investigate further. hynicb-ery.feedback.holdernesshealth@nhs.net Thank you
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Review titled Not a great experience
Rated 3 stars out of 5
by Wendy Wright - Posted on 05 May 2023
Having rung at 8.00am for an appointment, and requested a call back, I was still waiting at 10.00am. I decided to ring again and someone answered almost immediately. When I asked about my call back, she said we are very busy!! Having virtually lost my voice it was quite difficult to communicate, after explaining my symptoms I was told it was not necessary for me to see a doctor. I don't really appreciate being diagnosed over the phone by a receptionist and would have at least liked to speak to a doctor over the phone. However I was feeling so ill, I just gave in. I realise there has to be some sort of screening of appointments, but I just worry how many serious illnesses are missed by receptionist's making a diagnosis.
Visited May 2023
Review titled Holderness Health - Hedon Group Practice
Replied on 09 May 2023
Thank you for taking the time to write this review about your recent experience. We are sorry to hear that you are unhappy with the outcome of your call today. Our Patient Services Team use a Care Navigation Tool which has been designed by our Doctors. Based on the symptoms you have given, the Receptionist would have explained the advice from the Tool. Our Reception staff do not provide patients with a diagnosis under any circumstances. If you wish to discuss this further then please feel free to contact us on our Feedback Email address which is:- hnyicb-ery.feedback.holdernesshealth@nhs.net Thank you
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Review titled Lacking
Rated 1 star out of 5
by Tony - Posted on 25 May 2023
when church view surgery never had a problem then forced to merge into Holderness health and since then nothing but problems just as i predicted. when ill and worry the last thing you want is a text saying follow link to see how to manage issue.how do you do that when you don't have a smart phone with a data plan. ran to much like a money making venture than a doctors surgery now.repeat prescriptions missing items told don't make an item any more but no substitute given even though i have asked several times iv'e given up now
Visited May 2023
Review titled Holderness Health - Hedon Group Practice
Replied on 30 May 2023
Dear Tony, thank you for taking the time to provide your feedback about your recent experiences, we are sorry to hear that you are not satisfied with out outcomes you have received. Church View Surgery merged almost 5 years ago by mutual agreement of the Partners. We would welcome the opportunity to look into the issues you have raised in relation to your prescriptions however your comments are anonymous and therefore we are unable to action further. If you would like to email us on our Feedback email address we will investigate further. You can email us on:- hnyicb-ery.feedback.holderness.health@nhs.net Thank you.
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Review titled gone downhill practice since changed to Holderness Health
Rated 1 star out of 5
by michael Smith - Posted on 31 March 2023
just had a text message from a doctor informing me my medication has changed without any consultation from myself, if the doctor concerned had reviewed my notes they would have read there recommendation that i have experienced problems with this latest review of medication in the past. what's gone wrong with this practice a GP used to be called a General Practitioner since HH have taken over i call then Ghost Practitioners when a patients medication is going to be amended surly they should be consulted first not just told especially when its a doctor you have never seen before
Visited March 2023
Review titled Holderness Health - Hedon Group Practice
Replied on 11 April 2023
Thank you for taking the time to submit a review of your recent experience. We are sorry to hear that you are unhappy with the text message you received on 31st March 2023. We would welcome the opportunity to look into this further so that we are able to provide you with some more information. If you can email our Feedback email address we will look into this further. You can email us at hnyicb-ery.feedback.holdernesshealth@nhs.net, alternatively you can call us on 0333 332 3232 and ask for Sarah Powell, Head of Patient Services who will be happy to assist you. Many thanks
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Review titled Great doctors, Poor dispensary
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
The doctors are great at this Surgery however the dispensary is probably the worst I have ever experienced. Getting a repeat prescription delivered is very difficult. My mother calls them every time there is a problem ordering on the app and the person on the phone says they will sort it and then never does. They say the will call her back to let her know what is happening or if we can pick her pills up but rarely do. This service is terrible
Visited February 2023
Review titled Holderness Health - Hedon Group Practice
Replied on 15 February 2023
Thank you for taking the time to provide your feedback on our services. We are sorry to hear that your mother has not been happy with the service she has received. We would welcome the opportunity to look into the points that you have raised to try to resolve the problem. If you could please email your mothers details to our Feedback email address we will certainly look into this further. You can email us at hnyicb-ery.feedback.holdernesshealth.nhs.net Thank you.
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Review titled Dispensary
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2023
Ordered medication 10 days ago no text to say it was ready (don't always get one) not ready, ran out 2 days ago now trying to source my medication on line. Fingers crossed
Visited February 2023
Review titled Holderness Health - Hedon Group Practice
Replied on 15 February 2023
Thank you for taking the time to provide your feedback on our services. We are sorry of the delay you have experienced in obtaining your prescription. We are currently experiencing high levels of staff absence which is impacting on our ability to respond to prescription requests as quickly as we would like. We are currently looking into ways to improve and speed up the service. We would welcome the opportunity to look into the issue you have raised and would ask that you email our Feedback email address with your details so we can look into this further. You can email us on hnyicb-ery.feedback.holdernesshealth@nhs.net Thank you.
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Review titled Promises of improvements
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
I have been on the phone over an hour and fifteen minutes listening to a message that is repeated over and over again. Still no answer. I have been told things will improve and they are working hard to make matters better. When will we see any improvement? Covid made things hard and I except that. Joining so many practices covering such a large area has not helped. Do I have to change practice to get any improvement?
Visited January 2023
Review titled Holderness Health - Hedon Group Practice
Replied on 26 January 2023
Thank you for taking time to write this review. We are sorry to hear that you are not satisfied with your recent experience. We, like most other NHS services are currently dealing with high levels of demand. This is impacting on our ability to answer all calls within a reasonable timescale. We would always recommend that patients select the Call Back option. This does not affect your place in the queue and you will receive a call back when you reach the front. If you are calling for any routine issue we would ask that you call later in the day when the call volume reduces. If you do have access to the internet you could also contact us through Klinik which is available on our website. Unfortunately, as your feedback is anonymous we are unable to look into your specific concerns however if you would like to email us on: nyhicb-ery.feedback.holdernesshealth@nhs.net we would be more than happy to look into these issues with you personally. We will also be offering a Meet the Managers opportunity on Saturday 28th January 2023 at Hedon Group Practice (8.30 - 10.00) and St Nicholas Surgery Withernsea (10.30 - 12noon) where you can drop in and ask questions relating to the Practice. Many thanks.
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Review titled Very poor patient care!
Rated 1 star out of 5
by vicky - Posted on 30 January 2023
Not a "regular" patient, last medical appointment i required was some years ago. Very shocked and disgusted to be told I haven't been ill long enough to warrant an appointment. I didn't realise you had to be ill for a minimum time before it's deemed an illness? If there were other surgeries near where i lived i would certainly transfer, these have been shocking since they merged - pure greed at the heart of it not peoples health & wellbeing!!
Visited January 2023
Review titled Holderness Health - Hedon Group Practice
Replied on 30 January 2023
Thank you for taking the time to provide your feedback although we're sorry to hear that you are not satisfied with the service you have received. Due to unprecedented demand we have to have a system in place to ensure that we can offer those patients who have an urgent need for an appointment each day. Those patients with routine medical problems are offered our next available appointment which could be upto 3 weeks ahead. Without knowing details of why you have requested an appointment it is impossible to say whether you should or shouldn't have been offered one. I would like to reassure you that we always put patients health and wellbeing at the heart of everything we do and we take all feedback seriously. If you are able to email our Feedback email address we will look into these issues and try to resolve any dissatisfaction or explain the advice you have been given. You can email us on: nyhicb-ery.feedback.holdernesshealth@nhs.net Thank you
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Review titled gone downhill practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2023
having my medication changed had to ring to make an appointment for blood test, after ringing and leaving my phone on loud speaker longest call 55 mins and spending 5 hours 10 mins total no answer. i used the call back 12 times no one ever called back phone calls were after 11 am and in afternoon similar with call back the period was 11 days. Had to visit dispensary to pick tablets up while waiting heard people making appointments so on leaving asked to make appointment see a nurse receptionist replied you have to ring up to make an appointment sorry you cannot do it here odd when we heard appointment's been taken earlier this was an afternoon. i have been with this practice from been born 74 years ago i have got to say it was a very good practice before the merger lovely staff but who ever designed the phone system wants sacking there is no your number14 or so in the que so as you have guessed i have gave up no appointment no blood test thanks holderness health for your help not
Visited November 2022
Review titled Holderness Health - Hedon Group Practice
Replied on 16 January 2023
Thank you for taking the time to write a review about your recent experience. We are sorry to hear that you are not satisfied with the service you have received. We are currently dealing with unprecedented demand and high levels of staff sickness which means that we have been unable to answer all our calls within the timescales that we set ourselves. We are currently recruiting and aim to improve our call handling times as soon as possible. Unfortunately as your review is anonymous there is little we can do about your specific concerns however if you would like to email our Feedback email address we will be more than happy to discuss your individual concerns and arrange for any tests which are required. Please email: hnyicb-ery.feedback.holdernesshealth@nhs.net Many thanks
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Review titled Lovely staff
Rated 5 stars out of 5
by David - Posted on 11 November 2022
Waiting for an appointment, I overheard a wonderful interchange between the receptionist and a man concerned about getting back to work, but needing help for his wife who he is caring for. Despite not being the responsibility of the practice, the receptionist was patient, friendly, calm and helpful in directing him to the organisations who could help him. As a carer myself I was very impressed and touched.
Visited November 2022
Review titled Holderness Health - Hedon Group Practice
Replied on 22 November 2022
Thank you for your kind feedback which we will pass onto our Patient Services Team. We are always grateful for feedback which is both positive and negative so that we can improve our services further, but we are pleased to hear that on this occasion our staff went over and above to help someone in need of help.