Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Salem Abu Nofal - Posted on 15 September 2023
I've had a fantastic experience with this practice. The clinical and administrative staff have been very helpful, and they always respond promptly to any queries, whether over the phone or online. I'm satisfied with the service provided. Many thanks.
Visited September 2023
Review titled Hiyos
Replied on 21 September 2023
Dear Salem Thank you for taking the time to leave your feedback. It's fantastic to hear you have had such positive experiences! We strive to improve our services whenever and however we can so do be sure to stay in touch with more feedback whenever you get the chance! Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Not recommended
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2023
There is a limited window for booking appointments, primarily between 8-10 am, which can be challenging to get through. While they do offer an online service, their response to messages suggests a preference for patients to call between 8-10 am. Outpatient appointments are conducted by physician associates rather than doctors. The practice manager abruptly ended the call while I was explaining my health concerns, which was quite disrespectful. I do not recommend this practice.
Visited September 2023
Review titled Hiyos
Replied on 11 October 2023
Hi there We're sorry to hear that you have had a negative experience with our appointment booking system. We accept over 300 calls in the morning and try our best to give a same day face to face or phone appointment to everyone who needs it. Our physician associates are often the most appropriate clinicians to deal with many appointment types - If you would like to know more about them, do have a read further about their training and qualifications at our website https://hiyos.org/events/work/physician-associate/. Also they are always supervised by GPs. We're sorry that you feel our practice manager ended your call abruptly - if you do wish to give us further details, please email us at manager.hiyos@nhs.net and we can look into your particular circumstances further. Many thanks Your team at Hiyos.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
I'm starting cosmetology studies. One of the documents needed is a certificate that I do not have any allergies. An official letter from the university addressed to the gp with a request to sign/certify that I do not have such (allergies). GP refuses to sign! They do not provide such a service, I was told. They can't handle the simplest of things. Terrible, hopeless, unprofessional. Stay away!!
Visited September 2023
Review titled Hiyos
Replied on 20 September 2023
Hi there, Sorry to hear you're unhappy with our service. A medical report is usually outside the services provided by the NHS. That's not specific to Hiyos, it's all NHS practices. We can usually access your own medical records online which shows if you have any allergies. If you would like us to look further into your case, then do email us at manager.hiyos@nhs.net. Many thanks, your Hiyos team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
I called this morning to get a repeat prescription and they had it sorted a sent to my chosen pharmacy within minutes very happy with the service
Visited September 2023
Review titled Hiyos
Replied on 21 September 2023
Many thanks for your feedback. We're really happy you received a quick and efficient prescription service! We have worked on this area over the past months because we feel it's really important to respect our lovely patients' busy lives! We hope you continue to have positive experiences with Hiyos. From your Hiyos team :-) Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Actually my treatment was not yet finished
Rated 4 stars out of 5
by SHRUTHI GUNTI - Posted on 15 August 2023
My problem didn’t solved yet ,I need to meet a doctor but they told me it takes more than a week I am waiting for appointment with conson doctor
Visited August 2023
Review titled Hiyos
Replied on 21 September 2023
Dear Shruthi, Many thanks for leaving your feedback. We sincerely hope that your problem has been solved/treated now, and that you are well. Do leave us any further feedback when you get a moment. Many thanks, and all the best, from your Hiyos team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
Very quick response for appointment . I had a great experience with GP. And I would like to recommend it to my family and friends
Visited August 2023
Review titled Hiyos
Replied on 25 August 2023
Many thanks for taking the time to leave your feedback. We're so happy you would recommend us! If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos Many thanks, from your Hiyos team.
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Review titled Great fast service
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
I needed some medication and was able to ask the doctor online without having to go in regardless the fact it wasn’t a repeated prescription they knew what I needed by looking at my records and prescribed them within one day
Visited August 2023
Review titled Hiyos
Replied on 25 August 2023
Thank you so much for your feedback. We're glad you're making use of our online services, which we've worked hard to make efficient and quick. We're always trying to make our services as convenient as possible for our patients, as we know you have busy lives! We hope you continue to enjoy being a Hiyos patient. From your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
I order my prescription regularly & always get in time. I had some problem with prescription last time and I was dealt with very nicely and explained the reason. Our surgery is very good & all staff & clinicians along with nurses are very polite,helpful &supportive.
Visited August 2023
Review titled Hiyos
Replied on 25 August 2023
Thank you so much for your review, it's very much appreciated. We're so glad you've had a good experience with our staff. We try hard to provide a supportive service and in particular a quick and efficient prescription service. We hope you'll continue to have good experiences with Hiyos! From your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Impressive service
Rated 5 stars out of 5
by Darryl Dias - Posted on 26 July 2023
Every time I make a call for inquiries all my problems are sorted and I’m super happy with their service.
Visited July 2023
Review titled Hiyos
Replied on 02 August 2023
Dear Darryl, many thanks for your comment. It's great to hear that you're happy with our services! We wish you all the best and hope that you continue to be a happy patient :-) Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Medium Practice
Rated 3 stars out of 5
by Singrid - Posted on 18 July 2023
There is an app to facilitate the patient's request, but it is not possible to schedule an appointment. Also unfortunately, when I asked to have blood tests done to see if I'm in good health, the GP informed me that he wouldn't give them to me because I was fine. In other words, do not exercise a precaution.
Visited July 2023
Review titled Hiyos
Replied on 21 September 2023
Dear Singrid, Thank you for leaving your feedback and sorry you haven't had a very positive experience with us. We don't routinely do blood test for patients who are well and don't have any symptoms or concerns. We do however invite patients in for an NHS health check when they turn 40 - this will include a blood test. If you are over 40 and haven't had your free NHS health check then do let us know and we can arrange it. In the meantime take care of yourself and we wish you all the best. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos