Hightown Surgery
Hightown Gardens, Banbury, Oxfordshire, OX16 9DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful treatment from reception
Rated 2 stars out of 5
by Stuart Holder - Posted on 25 June 2024
We are very upset how your receptionist spoke to my wife this evening She was very sarcastic and unhelpful at a time of need. I won’t put her name but it was at 1615 on Tuesday 25th of June. We were trying to arrange, as instructed by the JR for anti sickness medication. The JR said at my appointment this morning that they could give me a prescription but it could be hours to wait at their pharmacy. They said better to contact your doctors to arrange. My wife said this to the receptionist and she said’so you think it’s better to wait days with us than hours at the jr’. How dare she say this. We are going through a difficult time atm and need support not mocking. I would like a reply to this please. I’m so happy with the medical treatment I’m receiving but this is so unnecessary.
Visited June 2024
Hightown Surgery has not yet replied.
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Review titled Appointments
Rated 1 star out of 5
by Dissatisfied - Posted on 24 June 2024
Rang today and would not be able to see a Doctor for 5 weeks or speak to a Doctor. Therefore not being able to get a referral back to a specialist
Visited June 2024
Hightown Surgery has not yet replied.
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Review titled Frustrating
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
A great surgery if you can ever get through or book an appointment in a reasonable timeframe. Everything feels difficult. Call at 8am in the morning and sit on the phone for at least 30 minutes to talk to someone - processes dont seem to account for the fact that normal people actually work and cannot sit for days on end waiting for a call back- was asked recently if I have my own blood pressure machine and if I could take a reading - are we now expected to do our own NHS tests? getting a face to face appointment unless you have a leg falling off is impossible. ended up paying privately for an appointment recently and was then patronised and told off by the receptionist this morning - telling me to use the website - please spend some time on the website actually experiencing it as a patient - its like something from 1998 and 99% of the time cannot even recognise who you are. Submitted a repeated prescription request through is several months ago and never ever received any acknowledgement - a great team being let down by their front end processes.
Visited June 2024
Hightown Surgery has not yet replied.
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Review titled Great GP experience
Rated 5 stars out of 5
by Mr David Woodley - Posted on 29 May 2024
A great experience with the GP I saw today, shame they cannot be named here, saw me on time, plenty of time for me and empathy regarding everything I spoke about. Helped me massively. Great outcome.
Visited May 2024
Hightown Surgery has not yet replied.
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Review titled Prescription requests
Rated 3 stars out of 5
by Jayne - Posted on 16 May 2024
Extremely disappointed to put in a request online expecting delivery from supplier, only to find out request wasn't authorised by doctors surgery, not good enough!! I phoned complaining to supplier to be advised they had requested prescription numerous time, being advised perhaps I could phone and chase it up, I rang only to be told it had been done previous day and I had to phone supplier giving prescription code. Stoma bag supplies under consultant as have problems.
Visited May 2024
Hightown Surgery has not yet replied.
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Review titled Great service received
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
Last Monday I was apprehensive about getting an appointment for my daughter, starting at 8.00am. The nurse triaged her went to the surgery for a face to face and by 11.00 we were at the JR receiving the correct treatment. Thank you so much, the system worked and I am extremely grateful for the care she received.
Visited April 2024
Hightown Surgery has not yet replied.
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Review titled Great quality of care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
I was on holiday and became ill and was advised to ring my normal GP service by 111. I did this and the receptionist was extremely helpful and I was called by a GP within four hours. The required prescription was then send to a pharmacy in my local holiday destination. Thank you so much, such a swift and excellent service.
Visited January 2024
Hightown Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
Had cause to call the surgery for advice at around 9am, and was given a face to face appointment for later that day, was treated with professionalism and great service
Visited December 2023
Hightown Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Jillian Anderson - Posted on 18 November 2023
I really do love my practice, all the staff are kind, very helpful and they really do care. I have never had a bad experience in all the time I have been with them. Thank you, you are providing an amazing service.
Visited November 2023
Hightown Surgery has not yet replied.
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Review titled Fast & Friendly Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Had to have a blood test, arrived a few minutes before my appointment and was out before my alotted time. Very friendly receptionists and nurses, keep up the good work 😄
Visited November 2023
Hightown Surgery has not yet replied.