Highcroft Surgery
High Street, Arnold, Nottingham, Nottinghamshire, NG5 7BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2023
This doctors surgery is the worst I’ve ever known or heard people talk about, I have been messed around so much the past year!! I wouldn’t recommend anyone joining this surgery, I call to see a doctor I’m told I can have a call with a pharmacist it’s rediculous
Visited December 2023
Review titled Highcroft Surgery
Replied on 19 March 2024
Thank you for your comments, I am very sorry you were dissatisfied with the service you received from the surgery. I would very much like to discuss the issues in more detail, would you be happy to contact me to discuss? I look forward to hearing from you. Kind regards Lorraine Smith Operations Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
Been a patient here for around 11 years, staff have been amazing and really supportive. I feel as though the empathy and professionalism is always there. Always a response from e consults and drs always call on the day they suppose to
Visited November 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient, Thank you for your kind comments. Your comments have been shared with the team. It is great to hear the online consultation form works well for you. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Highcroft Surgery
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Review titled Great Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2023
I just moved from another practice and the healthcare service I experienced at Highcroft was amazing. Right from reception staff to clinical staff, the professionalism displayed was exemplary. This Surgery is quite technology driven. Surgery has health kiosks near reception for patients to self check blood pressure, weight etc, the appointment self booking links option to choose appointment date and time is so welcome !
Visited September 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient, Thank you for your kind comments. Your comments have been shared with the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Highcroft Surgery
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Review titled Fit to fly signature from a GP
by meggymoo - Posted on 17 August 2023
I am 27 weeks pregnant, diabetic and due to fly to France in 3 weeks time. I contacted my midwife to obtain a signature for a fit to fly certificate (insurance purposes). They advised me to contact my GP. I contacted the surgery. After 27 attempts the receptionist answered and I explained what I needed. I was told I would need to see the GP. They made me a non urgent appointment. I took unpaid time off work to attend the GP appointment. On arrival at the the receptionist told me that the GP would not sign the document, nor would they see me. I asked if had not felt that a simple phone call to relay this information would have been appropriate. They shrugged and said contact my obstetrician. I said I don't even know who that is. They shrugged again!
Visited August 2023
Provided by Care opinion
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient Thank you for your comments. I would like to discuss this matter further with you if possible. Please could I ask you to call the surgery and request to speak with myself, if I am not available I would ask that you leave your contact details and I will return your call. Kind regards Lorraine Smith Operations Manager
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Review titled Great Improvement
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
I had an appointment yesterday for a persistent ear infection, and I was extremely pleased to get an appointment the same day. The Lady on the phone was really understanding and handled it very professionally. The telephone system has much improved and with shorter waiting times.
Visited June 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Thank you for your kind comments, these have been shared with the practice team. We are always grateful for patient feedback and appreciate the time you have taken to write your review. Kind regards Lorraine Smith Operations Manager
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Review titled Fabulous people
Rated 5 stars out of 5
by Paula Stack - Posted on 26 February 2023
Never had a problem here.Considering the volume of patients they have to help everyday,i think they manage exceptionally well.Everyone is kind.Its easy to forget sometimes that the staff are under alot of pressure.I try very hard to be mindful of that.The doctors and nurses are incredibly good listeners.I worry alot and often need reassurance.I understand that the phonelines are often incredibly busy so i tend to ring them later in the day,which i find much easier.The surgery itself is absolutely lovely.Always warm and very clean.Credit to the cleaning staff for their hard work too.Blood test results in my experience are usually very quick,which is excellent if you worry like i do.
Visited February 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Paula, Thank you very much for your kind comments. We are always grateful for patient feedback and appreciate the time you have taken to provide this. I will ensure I share your feedback with the team. Kind regards Lorraine Smith Operations Manager
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Review titled Some good practice
Rated 3 stars out of 5
by Lynda Dyer - Posted on 18 February 2023
I saw a Dr on 2 February and they deserve praise and some positive feedback. The Dr was running behind time, it would seem the surgery had been particularly busy, and there was some very sick patients. Despite this, the Dr took her time to listen to the presenting complaint (which was complex and not a straightforward case), but it never felt rushed. She asked questions and showed empathy whilst also being very professional. She was methodical in explaining her findings clearly and concisely. She informed us of the plan and the reasons for instigating all the tests she had decided to carry out. She was also very thorough in looking through the history of the presenting complaint and picked up on information that had been missed on the previous presentation to another Dr at the practice. She made us feel at ease and also should be commended for her genuine enthusiasm to try and resolve the presenting condition. We felt very reassured and cared for. Her recommendations to the practice were not followed and so she chased this up some days later. Very thorough and all Drs could learn from her.
Visited February 2023
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Lynda, Thank you for your kind comments, these have been passed to the staff member concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Operations Manager
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Review titled I am very pleased
by wezengf84 - Posted on 11 December 2022
I am very pleased with the treatment that I have received at the Ulcer Clinic. The nurses are very professional but kind, considerate and helpful. At last, my leg ulcer is healing, after having had six months of treatment at a practice surgery. At that surgery, I feel that my ulcer was not healing. Just by chance, by having an appointment with another nurse, who happened to mention that there was an ulcer clinic, I was referred here. I wish that I had started coming here months earlier. I feel that my ulcer would have been healed by now. By putting up with months of attending a general practice clinic three times a week, having sometimes very painful dressings, I feel that this has contributed to my high levels of anxiety, for which I am now having treatment.
Visited December 2022
Provided by Care opinion
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorrain Smith Operations Manager
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Review titled How can this establishment be called a GP practice?
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
This establishment is causing more mental health problems than helping patients….. The stress and upset caused by not being able to talk to to or get advice or appointments was bad enough…. But now after 120 attempts alone, just to try to get a ring tone is just beyond acceptable. econsult is never active…. You just get links to 111 and faq ….I’ve been with this surgery for many years…..I’m done!
Visited December 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Patient Thank you for your comments, I am sorry to hear you were dissatisfied with the service you received. I would very much like the opportunity to discuss this matter with you. Please contact the surgery and ask to speak with myself, if I am not available at the time of your call, please leave your contact details and I will call you back. Kind regards Lorraine Smith Operations Manager
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Review titled Positive review
Rated 4 stars out of 5
by William Davies - Posted on 14 February 2023
Had a situation in December which needed help. Called practice and got thru pretty quickly and was offered advice on the e consult thing. Having completed this I was contacted almost immediately with an appointment the same day. Was seen promptly and courtiously. Have also recently had need to contact Highcroft on behalf of ageing mother and have to say service has been exceptional.
Visited December 2022
Review titled Highcroft Surgery
Replied on 20 March 2024
Dear Mr Davies, Thank you for your kind comments. It is good to hear that our online consultation form worked well for you, and this led to a positive experience when you attended at the surgery for a face to face appointment. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Lorraine Smith Operations Manager