Hereford Medical Group
Station Medical Centre, Station Approach, Hereford, HR1 1BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Laughable phone appointment system
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2022
I had been advised during a phone consultation by a doctor, not one of this practice, that I needed to be physically examined. I phoned, and the recorded message told me that I could ask for a ring back or use the nhs app. No option for call back - could make a flu appt. on the app. Dial again - number 7 on the queue - wait and explain I want a appt. Reply hold the line. Receptionist wants details of my condition and I am not happy sharing my problem with a non-medical professional but do. Reply hold the line. Someone else comes on the line - explain again. Reply hold the line. Original receptionist comes back - I will get someone to ring you. Register that I am concerned that I have been told by a doctor what to do and am not being allowed an appointment. 40 minutes on the phone no appointment. About 3 hours later I have a phone call. The caller says I am phoning to make me an appointment. Great! Then told all today's appointment slots are filled so that I will have to phone tomorrow. What fun - now back in the lottery to try and get the phone answered and get an appointment if there is one free. If I need an appointment, why can't you make one? Talking to acquaintance's, at least 3 others have had a similar experience - being told that there are no appointments available and to call back again. Not making appointments in this way is just unacceptable. If someone has jumped through all the hoops necessary for you to make a decision that they should have a face to face appointment, then you should make one. Postponing doing so just means more people trying to get an answer to their phone call the next day with consequent increased delays and will drive more people to the hospital where they know that eventually someone will treat them
Visited October 2022
Review titled Hereford Medical Group
Replied on 17 October 2022
Dear Anonymous, Thank you for your feedback. If you would like to contact the practice with your name, and the date that you experienced these issues, we will be able to contact you to discuss the matter further. Kind regards, HMG
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Review titled Love the place
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2022
Rang up for an appointment was 19 in the queue got through in approx 10 mins was seeing the doctor an hour later
Visited October 2022
Review titled Hereford Medical Group
Replied on 25 October 2022
Dear Anonymous, Thank you for taking the time to leave us such a positive review, it is very much appreciated. We are always glad to hear that our patients are happy with the service that they are receiving! Kind regards, HMG
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Review titled No appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
I phoned the surgery 32 times on Monday 10th October at 8am to finally be greeted by a voice message, no appointments available no option of a call back. So I went on line filled in the form, got the message to say I would receive a text or phone call within 2 working days. Today Friday 14th went to the surgery because I had not received either. The receptionist said she had rang my mobile, very strange because I have no missed calls. Any way no appointments available and to phone Monday. I can't go all though that again I'm trying to keep my blood pressure down. I am going to look on line to see if I can get the tablets the hospital prescribed me.
Visited October 2022
Review titled Hereford Medical Group
Replied on 17 October 2022
Dear Anonymous, Thank you for your feedback. If you would like to contact the practice with your name, we can look into your issue specifically, and we will be able to discuss the matter with you further. Kind regards, HMG
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Review titled Terrible.. I will be changing practices
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
Tried to talk to H M G to book a flu jab for my daughter. 4hrs on the phone on day 1, 2 hrs l day 2. Still haven't managed to get through. If H M G do not have enough staff to cope then they shouldn't have so many patients. All they are doing is seeing patients off.
Visited October 2022
Review titled Hereford Medical Group
Replied on 25 October 2022
Dear Anonymous, We're sorry to hear this. Please can we ask that you contact us with some further details so that we can look into this matter for you? Using the 'contact us' form on the HMG website, could you please provide us with your name, contact details, and also let us know the dates that you had tried calling, and the telephone number that you called from? We can access our call records then to find out what had happened. In the meantime, there is a dedicated phoneline for booking flu vaccinations, and this is accessed as an option when calling our main telephone number. This will take you through to our Immunisations Team who can then book your daughters appointment. Many thanks, HMG
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Trying to get an appointment is virtually impossible. The new booking system using a form is not helpful. My wife would not be able to use it. Tried to get an urgent appointment but have been told to fill the online form out. Not been able to see a GP in 2 years. Only ever get to see a nurse. The amalgamation of the surgeries has not made for a better service.
Visited October 2022
Review titled Hereford Medical Group
Replied on 29 June 2023
Further to your comment please could we ask that you contact the surgery via our Online General Enquiries Form on the HMG website. We can then respond to your complaint directly. Thank you
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Review titled Parking problem but otherwise great service
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2022
Use of the car park is monitored and subject to a fine: you must enter your car registration into a computer upon entry, which is poorly signed. Please improve the signage and communication to patients checking in at reception.
Visited October 2022
Review titled Hereford Medical Group
Replied on 12 December 2022
Dear Anonymous, Thank you very much for taking the time to leave us a review. We will look into the signs for the parking registration system to see how we can improve visibility. Kind regards, HMG