Henley Green Medical Centre
Henley Road, Coventry, West Midlands, CV2 1ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Customer service
Rated 4 stars out of 5
by Wioletta - Posted on 30 July 2024
I'm extremely happy with receptionist .She has helped me with a medical letter. Although I had to wait for the letter a bit, she send request to a GP for issuing my due letter, she called me with the info that the letter is ready and even emailed me the copy...
Visited July 2024
Review titled Henley Green Medical Centre
Replied on 12 August 2024
Thank you for your feedback. I will pass this onto our staff. I am pleased to read that you have had a positive experience at Henley Green Medical Centre. We aim to make our patients feel supported, cared for and listened to and your feedback shows we are achieving this.
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Review titled Superb Service
Rated 5 stars out of 5
by Leanne - Posted on 07 February 2024
Took my child for an appointment and the dr was so thorough he talked to my son, checked him over and explained why he was experiencing the problems he was. My son came away and already tonight has changed some lifestyle. Instead of drinking fizz he has moved to water!! I have to say the dr genuinely cared and my boy took it on board. Thank you for such a great service
Visited February 2024
Review titled Henley Green Medical Centre
Replied on 16 February 2024
Dear Leanne, Thank you for your feedback. I will pass this onto our staff. I am pleased to read that you have had a positive experience at Henley Green Medical Centre. We aim to make our patients feel supported, cared for and listened to and your feedback shows we are achieving this.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
My young son was showing symptoms of a uti. At 5pm on a Friday evening I nipped into surgery as was passing by for advice. The nurse was just finishing her shift (coat and bag on leaving building) she overheard me telling receptionist and said come on I'll check him over. Thank you so much for staying and checking him over, prescribed him with antibiotics. Would have been a long wait at walk in centre if she wasn't so kind!
Visited February 2024
Review titled Henley Green Medical Centre
Replied on 08 March 2024
Thank you for your feedback. I am pleased to read that you felt supported and cared for at the surgery. Our staff strive to make patients feel comfortable when visiting the surgery. I will pass on your comments to all the staff.
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Review titled Leaves a lot to be desired.
Rated 1 star out of 5
by V.May. - Posted on 30 January 2024
One member of reception staff is absolutely wonderful. Really helpful on the phone. Unfortunately another member of staff when I had to go to the surgery"greeted" me with not the most friendly manner. Turned me away without looking at the notes that had been taken that morning, explaining the situation. Thankfully I went back in and managed to speak with the person I'd explained everything to in the morning and they got everything sorted and called me back. (That particular member of reception staff is really lovely. Takes the time to listen. She really is a gem in that place!) When feeling low and in a lot of pain, the last thing you need is someone being abrupt and quick to turn you away. I'm so disappointed and will be registering with another surgery ASAP.
Visited January 2024
Review titled Henley Green Medical Centre
Replied on 05 February 2024
Dear Ms May Thank you for your feedback, I apologise for the unacceptable service you have received at Henley Green Medical Centre. We are constantly looking at ways to improve our patient contact and will put in further training with our care navigators/reception team to ensure patients are greeted in a more professional manner. Kind Regards Ann Barry Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Sophie Russell - Posted on 31 January 2024
My Dr was patient with me he was also easy to talk to and very helpful, he was dressed very professional I am very pleased with the care I received today
Visited January 2024
Review titled Henley Green Medical Centre
Replied on 12 August 2024
Thank you for your feedback. I am pleased to read that you felt supported and cared for at the surgery. Our staff strive to make patients feel comfortable when visiting the surgery. I will pass on your comments to all the staff.
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Review titled Very efficient and helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
I have been with Practice for a while and their services has been top notch. The staffs are welcoming, helpful and supportive.
Visited October 2023
Review titled Henley Green Medical Centre
Replied on 12 August 2024
Thank you for your feedback. I am pleased to read that you felt supported and cared for at the surgery. Our staff strive to make patients feel comfortable when visiting the surgery. I will pass on your comments to all the staff.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Fred Mccabe - Posted on 14 October 2023
Staff are wonderful, friendly and very helpful. They always have a smile on their face. I never have to wait long for an appointment. I am always kept with updates Thank you Henley Green Medical centre
Visited October 2023
Review titled Henley Green Medical Centre
Replied on 12 August 2024
Thank you for your feedback. I will pass this onto our staff. I am pleased to read that you have had a positive experience at Henley Green Medical Centre. We aim to make our patients feel supported, cared for and listened to and your feedback shows we are achieving this.
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Review titled Great professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
I felt valued and listened too. I find it difficult to speak about my illness but I was treated with respect and kindness which I appreciated.
Visited August 2023
Henley Green Medical Centre has not yet replied.
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Review titled Silver lining found in stormy cloud.
Rated 3 stars out of 5
by Anonymous - Posted on 11 August 2023
My appointment with one of the advanced clinical practioners is always conducted with dignity and this appointment was a respectful example of just that. My 'invisible' disability requires complex support and this practitioner works within my varying capabilities to achieve a better quality of life. We discussed the next stage in my treatment plan and they gave realistic advice with options for the future. All this valuable support within one succinct appointment slot is a blessing I appreciate, thank you.
Visited August 2023
Henley Green Medical Centre has not yet replied.
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Review titled Very Poor
Rated 1 star out of 5
by Ellen Walker - Posted on 22 July 2023
My husband..Philip has had a ultra sound scan.on.Monday.17th. July. Have To Wait . Until the.29th.For.A Phone Call From A . Doctor For The Results . Absolutely Ridiculous..
Visited July 2023
Henley Green Medical Centre has not yet replied.