Heeley Green Surgery
302 Gleadless Road, Sheffield, South Yorkshire, S2 3AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to contact the surgery via email
Rated 3 stars out of 5
by Anabela Santos - Posted on 22 March 2023
Follow up appointment needed for the following week, as requested by the doctor, unable to make one until 5 weeks time. Asked for a specific day, receptionist made an error. Rang to have this rectified, unable to make another face to face appointment so she changed to a phone call as I needed a double appointment. 5 weeks later the day finally arrives and no call at all! Log on to the online services and it states ‘did not attend’ so clearly the receptionist did not rectify the error by changing the face to face to a phone call! I have tried to contact the surgery and emailed twice but both emails are bouncing back! I can’t sit on the phone at 8 am every morning due to work.
Visited March 2023
Review titled Heeley Green Surgery
Replied on 06 April 2023
Hi Anabela Thank you for your contacting the practice via the NHS website. I am sorry you were unable to contact the practice directly via our email address, and I am unsure as to why you were getting the undelivered message bounce back to you. For future reference the practice email address is syicb-sheffield.heeleygreensurgery@nhs.net and we do monitor this daily. I understand the Support Manager has contacted you via phone to discuss the other issues raised, and these have now been resolved. Please accept our apologies for the misunderstanding and if there is anything further you wish to discuss, please don't hesitate to contact us again. Thank you Lucie Moore | Operations Manager Primary Care Sheffield
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Review titled Losing evening appointments
by Mixed up but mindful - Posted on 10 November 2022
The management at this surgery has made me feel alone, abandoned and totally confused about my care. In my opinion, since the clover company have took over it's been nothing but a nightmare. I've had the same doctor for over 25 yrs and she has been amazing, caring, and understanding of my needs. She's always sorted out my medication and blood tests when they are due. I suffer with mental health problems and she has always sorted out help for me when I've needed it with the mental health team. She's been there for me for years with the amazing care she gave me. I had 100% trust in her over my care. Now it's all been taken away from me and probably the others patients she had feel the same, even though I can't talk for them. I used to have face to face appointments which obviously was great, but it all stopped when COVID-19 started, so it went to telephone appointments only, which wasn't a problem at all because the support from her never changed. She's had evening appointments for years that really worked. Clover company have now taken her evening appointments away so my mental health has gotten worse since this has happened because there was no warning about what was happening. I'm sure the clover company didn't take into consideration how much it will effect people with mental health problems to cope with. Honestly, it's like the saying goes, if it isn't broken don't try and mend it.
Visited November 2022
Provided by Care opinion
Review titled Heeley Green Surgery
Replied on 17 November 2022
Dear Patient I am very sorry if you feel you are not getting a good service from the practice. I can assure you all appointments with clinicians are available across the week, we also have evening and weekend appointments for Health Care Assistants, Nurses and Doctors at the local hub too. If you need any further support please do not hesitate to contact the practice and we will do our best to help. Kind regards Kiz Haigh Head of Primary Care | Primary Care Sheffield
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Review titled Really bad
Rated 1 star out of 5
by Agne Frankaite - Posted on 24 November 2022
2month not getting apoiment for child.call every morning 8am they give call back after 10,and sey no appointment
Visited November 2022
Review titled Heeley Green Surgery
Replied on 30 November 2022
Dear Agne Frankaite Thank you for speaking with me today. I am very sorry you have not been able to get an appointment for your child at the practice as we do try our best to see children as a priority. As we discussed today, we have lots of provisions around the city such as hub appointments and walk in centres, however I am aware after our discussion this was not appropriate for your needs. Please let the staff at the practice know when you call that you are booking the appointment for a child and they will do their best to accommodate your request. Our clinical rotas are on the system for non-urgent pre bookable appointments and are available up to 6 weeks in advance. I hope this information helps in the future Thank you Lucie Moore Operations Manager | Primary Care Sheffield
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Review titled Highly disappointed
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
I called in the morning at 8am to get an appointment, when I get true they said no more appointments for today, I told the receptionist I really have to see a doctor today. But she was rude and she told me she can book me next week, this is ridiculous if I have a serious problems I can die by next week. Well done NHS
Visited November 2022
Review titled Heeley Green Surgery
Replied on 08 November 2022
I am sorry if your experience of the Practice did not meet your expectations. If you have a life threatening medical emergency please dial 999. Receptionists are trained to ask a little information why you are calling; this helps to direct you to the correct clinician or service. If you require medical help then please call back and we will do our best to resolve. Without any details I am unable to investigate but as I say, we will be happy to help if you would like to call back. Regards Kiz Haigh Head of Primary Care | Primary Care Sheffield
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Review titled Pre-booked appointment was phone-only
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
I called up to book an appointment, was on hold for 45 minutes and was given the soonest available appointment which was in two weeks. I was told I would be called in the meantime to confirm time and what my issues were. On the day of the appointment after hearing nothing and spending another half-an-hour or so on hold, I find out that the appointment I've been given is a telephone-only appointment, sometime between nine and six, where the GP kind of just palmed me off and referred me to the hospital without really discussing the options. Not great service really.
Visited September 2022
Review titled Heeley Green Surgery
Replied on 29 September 2022
I am sorry to hear you are unhappy with the service provided by the practice. If you would like to contact me directly, I would be happy to try and help resolve any outstanding issues. Kind regards Kiz Haigh Head of Primary Care | Primary Care Sheffield