Heathway Medical Centre
Broad Street Resource Centre, Morland Road, Dagenham, Essex, RM10 9HUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Heathway Medical Centre.
Reviews
-
Review titled Bad
Rated 1 star out of 5
by Girmante - Posted on 25 July 2024
I call them for emergency, told them That I’m bleeding so bad, my period is over month, belly pain, back pain, and month of bleeding and is fresh blood. Even feel so dizzy, because loosing lot of blood. And they give me appointment after two weeks.. women to I speak two times by asking for help was so rude and cold.. will go private and if there is problem, than really not gona leave this behind.. that’s not normal, that’s really bad service at Dagenham broadway practice.. i paying lot off money for this service and can’t get any help, i didn’t go to gp many times in my life at all and paying services, and they like this… that’s bad… that’s really bad .. will delete myself from this practice!!!!
Visited July 2024
Review titled Heathway Medical Centre
Replied on 30 July 2024
Dear Girmante, I'm very sorry to hear about your distressing experience. However, there seems to be some confusion as we could not find any records matching the details you provided. It's possible this review might be intended for another practice (we are sharing the same building with another practice). We do not have any registered patients with your name and have no record of the situation you described. We are deeply concerned about your situation and want to ensure you receive assistance. Could you please email me directly at heathwaymedicalcentre@nhs.net with the subject line "F.A.O. Practice Manager"? This will allow us to discuss the matter further and provide the necessary support. Thank you for bringing this to our attention. We are here to help. Kind regards, Practice Manager Heathway Medical Centre
-
Review titled The worse
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Just now called the Heathway Medical Centre, my husband is been very sick, they said that are going to call me back, they didn’t. And a receptionist, because I don’t think so she is a human being was very rude and very disrespectful. Just to let her know that when we call them we do because we need the service. Considering that how many people are suffering from some one like her. Just want to say her, Shame on you. Very very disappointed .
Visited February 2024
Review titled Heathway Medical Centre
Replied on 27 February 2024
Dear Anonymous, I'm truly sorry to hear about your recent experience at Heathway Medical Centre. It's clear we didn't meet the standard of care and respect you deserve. The issues you've raised, especially regarding communication and staff behavior, are concerning and not reflective of our values. Please send me more details via email at heathwaymedicalcentre@nhs.net with the subject FAO Practice Manager. So I can investigate it further and take steps to prevent such incidents. Your insights are invaluable for our improvement. Thank you for sharing your concerns. Practice Manager P. Butkus
-
Review titled Quality Practice
Rated 5 stars out of 5
by Ray Lovell - Posted on 28 June 2023
Such wonderful people very caring treat you with respect and care you are put at ease from the moment you arrive so caring
Visited June 2023
Heathway Medical Centre has not yet replied.
-
Review titled Great receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
The receptionists at the Heathway Medical Centre have always been extremely helpful and understanding, especially when assisting me in dealing with my dad's medical issues.
Visited June 2023
Heathway Medical Centre has not yet replied.