Heathview Medical Practice
Caledonian, Tamworth, Staffordshire, B77 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medical practice
Rated 5 stars out of 5
by Julie - Posted on 14 October 2024
I was seen very quickly, I was not rushed at all in my appointment, the doctor was very good in explaining everything to me, any questions I asked the doctor answered and explained clearly,
Visited October 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dear Julie, Thank you for your positive feedback! We’re glad to hear that you felt well taken care of during your appointment and that the clinician was able to provide clear explanations and answers to your questions. Our team strives to create a supportive environment, and it’s wonderful to know you had a great experience. If you need anything else, please don’t hesitate to reach out! Kind regards Operational Manager
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Review titled Caring practice
Rated 5 stars out of 5
by Mrs Scarrott - Posted on 03 October 2024
My daughter was treated with kindness, respect and excellent care! Everything asked was made clear and understanding. All areas of care were covered and I feel very happy that my daughter received care from the practice.
Visited October 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dear Mrs Scarrott, Thank you for your kind words! We’re thrilled to hear that your daughter received such compassionate and thorough care. Ensuring that our patients feel respected and understood is a top priority for us. We appreciate your trust in our practice, and if you ever need anything else, please don’t hesitate to reach out! Kind regards Operational Manager
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Review titled great practice appointment
Rated 5 stars out of 5
by Frances Dickson - Posted on 22 October 2024
appointment at wilnecote surgery 10.15 am the doctor was so caring and knowledgeable I attended for a hearing referal and have been given a complete medical health check including bloods to be arranged referral to hearing clinic and lung function started on inhaler and a stool sample request ....she was so interested in my health and I feel like I'm in the process of having a full mot the Dr was amazing and restored my faith in the nhs
Visited October 2024
Review titled Heathview Medical Practice
Replied on 23 October 2024
Dear Mrs Dickson, Thank you for sharing your experience! We’re delighted to hear that you felt cared for and that the doctor was attentive to your health needs. It’s wonderful to know that you feel like you're getting a comprehensive check-up. Your trust in the NHS means a lot to us, and we’re here to support you every step of the way! Kind regards Operational Manager
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
The GP Was very kind and patient with my two boys Very helpful and explained things thoroughly.
Visited October 2024
Review titled Heathview Medical Practice
Replied on 23 October 2024
Dear Patient, Thank you for your feedback! We're glad to hear that our clinician was kind and patient with your boys. Providing thorough explanations is important to us, and we appreciate your recognition. Your family's comfort and understanding are our top priorities! Kind regards Operational Manager
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Review titled Fantastic doctor
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2024
The doctor asked lots of questions and understood my sons medical condition and checked that I had enough of the medication he required with his chest infection affecting him. He arranged the prescription and was very helpful and gave addition information. Thank you
Visited October 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dear Patient, Thank you for your kind words! We’re glad to hear that the doctor took the time to understand your son’s condition and ensured he had the necessary medication for his chest infection. It’s important to us that our patients feel supported and informed. If you have any further questions or need assistance, please don’t hesitate to reach out! Kind regards Operational Manager
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Review titled Good Doctor
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2024
The doctor was helpful and informative. Gave some good advice and information in regards to blood pressure. Did not rush the appointment or only say I could only discuss one thing, as so many others have.
Visited October 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dear Patient, Thank you for your feedback! We’re pleased to hear that your appointment was helpful and that the clinician took the time to provide you with valuable information about your blood pressure. Our goal is to ensure you feel heard and supported, so it’s great to know that you had a positive experience. If you have any more questions or need assistance, feel free to reach out! kind regards Operational Manager
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Review titled All surgeries closed for staff training
Rated 3 stars out of 5
by Anonymous - Posted on 22 October 2024
All surgeries clothes for staff training on the same day this is totally not a safe practice of house service and could be better managed and the waiting time to get through on the phone anything from 45 minutes to an hour to be answered is shocking patients have to put more pressure on the 111 service because out 3 Doctor surgeries have to all do there training the same day where is the logic in of health services
Visited October 2024
Review titled Heathview Medical Practice
Replied on 23 October 2024
Dear Patient, Thank you for your concerns. We understand that closing all surgeries for staff training can be frustrating. This is protected training time that is mandatory for all surgeries. However, please be assured that the 111 service is specifically set up to provide support during these periods. We are committed to improving our phone response times and appreciate your feedback as we work to enhance our services. Your input is invaluable in helping us find better solutions. Kind regards Operational Manager
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Review titled Good practice
Rated 5 stars out of 5
by Alan Coulson - Posted on 11 October 2024
Appointment made today saw Doctor @ appointed & appreciate remedy / advice given he will advise necessary surgery department & I will contact hospital for further instructions
Visited October 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dear Mr Coulson, Thank you for your feedback! We’re glad to hear that your appointment went well and that you received helpful advice regarding the next steps for your care. If you have any further questions or need assistance as you move forward, please don’t hesitate to reach out. We’re here to help! kind regards Operational Manager
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Review titled Great that you can actually see a doctor
Rated 5 stars out of 5
by Rich Miller - Posted on 04 October 2024
Rang up my usual practice at stonydelph but as usual you can't get to see a doctor, I was offered glascote which I took as I needed to see someone. Received excellent service from reception through to the doctor, the Doctor was very good, on the ball, got me an x-ray and physio sorted and then went through the findings of the x-ray with me. Very happy with her
Visited October 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dera Mr Miller, Thank you for your feedback! We’re glad to hear that you had such a positive experience at our Glascote location. It’s great to know that the reception team and the clinican provided excellent service, and that you received timely care for your needs. Your satisfaction is important to us, and if you need anything further, please don’t hesitate to reach out! Kind regards Operational Manager
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Review titled Outstanding practice & Drs
Rated 5 stars out of 5
by D Kenny-Levick - Posted on 18 October 2024
Dr has a lovely bedside manner. Took my health seriously with great care and detail. Made me feel very comfortable. The staff are very knowledgeable and friendly, always deal with any requests fast and efficiently (even with my extensive health requirements). I feel I am very looked after here.
Visited October 2024
Review titled Heathview Medical Practice
Replied on 23 October 2024
Dear Mr Kenny-Levick, Thank you so much for your kind words! We’re thrilled to hear that you felt comfortable and well cared for. Our team strives to provide excellent service, and it’s wonderful to know that we met your needs. Your health is our top priority! Kind regards Operational Manager