Heathcot Medical - Knaphill Surgery Branch
Redding Way, Redding Way, Knaphill, Woking, Surrey, GU21 2DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
The booking system is absolutely diabolical. Impossible to get appointments and spend most days on the phone or online just trying to get one , to then get a response that all appointments for the day have gone. To start all over again the next day. Something seriously needs to be done about this.
Visited October 2023
Review titled Heathcot Medical - Knaphill Surgery Branch
Replied on 29 December 2023
Thank you for taking the time to leave your comments. We are sorry to hear of your experience and would love to look into this further as we have only recently updated our appointment booking system and have received a lot of positive feedback. To enable us to do this and if you would like us to, please e-mail us at syheartlandsicb.hmpfeedback@nhs.net where we will be happy to help.
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Review titled Very poor response and wait times
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
I do not see a doctor often so I am not familiar with the process . Suspected mole needs looking at so called the practice and I was immediately 22nd in queue and after a 40 min wait I was told that the only doctor able to use the dermascope was on holiday and we are not taking pre arranged bookings for her at the moment! I can either call back the next morning from 8 to try and get an appointment on the day - being told that even then a doctor will call me on the phone first (Not much point when the mole needs to be looked at with a scope!)... Shocking service.
Visited August 2023
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
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Review titled This receptionist is a star
Rated 3 stars out of 5
by Top notch - Posted on 04 August 2023
4 August morning receptionist is very very good. She is polite, considerate and helpful. She was on the phone when I went in and I noted from her tone how good she was. This is a masterclass in service. The standard that everyone in the practice should strive for - and deliver on. Bravo!
Visited August 2023
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
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Review titled Easier to train for a marathon than get an appointment
Rated 1 star out of 5
by Andy Dunn - Posted on 27 February 2023
Seriously guys - your patient handling is awful, same old line no matter what the issue - “submit a form”. Stood behind a 93 year old lady who said she didn’t have access to any form of internet, your response was - you guessed it “submit a form” I know other people who are registered with the practice and they say the same thing, Knaphill being particularly bad, also like to remind you that receptionists arent doctors - they are there to Help patients not glare at people over their glasses.
Visited February 2023
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
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Review titled Terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Can’t remember last time managed to actually see a doctor. You can’t book an appointment. Have to phone at 8 on the day and then when do get through - usually after an hour get told no appointments available someone will contact you. Ask what will happen if not and get a robotic response repeated - someone will contact you. You then get a response 4 hours later - no appointments available. Terrible - is the booking system the same everywhere or should I move practice.
Visited December 2022
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
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Review titled No calming and reassuring presence. Stress and more Stress.
Rated 2 stars out of 5
by Missing_old_times - Posted on 06 December 2022
Had a heart attack recently. Great NHS response and treatment at St. Peters. After discharge I received nothing from my GP - the good old days when your Dr rung you up to ask how you were - forget it. No attempt at seeing if you are settling down and being looked after. Two and half weeks later I got a text saying that my medication (recurrent) was ready to be picked up at a local pharmacy. The practice pharmacist sent a text. No consultation. No questions. 7 weeks supply. Filled the form in to see the GP - got an appointment the same day (I needed to see the GP for more than just the Heart attack meds and rehab) Apparently, the plan was not to see me for a year. Why did they sent me 7 weeks supply if they had no intention of seeing me? Why not send me a years worth of prescription and I could save money that way? Some admin person must think this is all efficient. Don't see your named GP. No friendly face. No calming and reassuring presence.
Visited December 2022
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
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Review titled Great Practice outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
I put my form on at 7.33am this morning and was seen by a doctor face 2 face at 10am this morning. How can this be doctors not seeing patients?! That is all a lie, from my experience with Heathcote Medical Practice my concerns have been dealt with on the day I put a form on. Sometimes by phone but that is acceptable as I do not always want to go into the Practice. Excellent service, fantastic hard-working staff and an amazing clinical team. Thank you all for the 'thankless' jobs you are doing. The lies about GP sitting behind closed doors needs to stop and the abuse mostly the receptionist receive definitely needs to stop. We should support our local GP Practices before we lose them. Thank you all again
Visited November 2022
Heathcot Medical - Knaphill Surgery Branch has not yet replied.
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Review titled Worst booking policy ever
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2022
Before they change their booking policies this surgery used to be great. Now you are forced to wait hours on the phone or to try your luck filling the online form to get an appointment and wait for their response. If you work, you just can't tell in advance that you have a doctor appointment, just to let the surgery know I had a disciplinary at work because I had to be at home waiting, without previous request, for them to call and tell what time I could be seen after filling an online form. It should be like before, some appointments on the day for emergencies and a booking for routine appointments. When I have to book for my kids, it's the same problem, need to take a day off even if I'm not sure if I'll be able to get them an appointment!
Visited November 2022
Heathcot Medical - Knaphill Surgery Branch has not yet replied.