Heart of Bath
45 Upper Oldfield Park, Bath, Avon, BA2 3HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Love mew system
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2024
The new patient triage service was completed around 7:30 am, and I was offered a same-day appointment. The clinic has two locations, which provides ample availability. I was pleased with the efficiency of the process and received a confirmation message for my appointment within an hour via sms. The online platform allowed me to continue with my day until the confirmation arrived. Overall, I rate the service as excellent.
Visited July 2024
Review titled Heart of Bath
Replied on 15 July 2024
Dear Patient, thank you so much for taking the time to leave us a review, it's much appreciated and we will feed this back to all the team members. We are so pleased that you find the new system so efficient and helpful. With thanks Heart of Bath
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Review titled Booki ng system
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
The GP appointment booking system is a joke, no appointments available ahead the day you try to book. Reception staff who are unhelpful. An appointment system that will lead to more illness and death. Patients deterred from getting appointment purely by the difficulty of getting one! God help OAP's.
Visited May 2024
Review titled Heart of Bath
Replied on 23 May 2024
Thank you for your feedback, our new patient triage system has received very positive feedback overall. We are currently trialing same day routine and urgent appointments using the patient triage system. Most surgeries nationwide will be adopting this system going forward. This gives patients more accessibility and continuity of care. Our booking platform before was deemed unsafe practice for both patient and clinicians. On an individual basis if you are struggling to complete the patient triage form, please feel free to ring the surgery, where our reception team will assist in making you a same day appointment. With thanks
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
I had to go in for a blood test. I’m not a fan of anything medical so was pretty stressed going in. I honestly couldn’t have asked for a better nurse. She was friendly, understanding and made the whole experience completely stress free, I left the surgery wondering why I was so worried in the first place.
Visited May 2024
Review titled Heart of Bath
Replied on 03 May 2024
Thank you so much for such a positive review and taking the time to write this. Our clinical team values feedback, and we are happy you were put at ease. I will pass this review on to all the team. Thank you once again.
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Review titled Good service and hard working staff
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2024
I have had multiple recent contacts with the surgery and each time the staff have been very professional and efficient in getting me the help I need. In a health system that is stretched you can tell the staff really value their job and are willing to go above and beyond. The new triage form system is really helpful as I don’t have to wait on the phones, can complete the form early in the morning and get a response within a couple of hours with medical advice or an appointment. The negative feedback from other patients is not a reflection on the opinion from the majority of us - you’re doing a great job thank you!
Visited May 2024
Review titled Heart of Bath
Replied on 24 May 2024
Thank you for taking the time to give us such positive feedback. We will cascade this down to all our staff who will greatly appreciate it. With thanks
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Review titled Reply to practice
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2024
Unfortunately I totally disagree with the practice reply. Three times I’ve tried the online triage. Each time nothing available. Spoke to reception, said I had to log and apply at 7.0am…….. great if you’re not already travelling to work. Not sure about the feed back they’ve had saying patients were happy with the new service. I refer to google reviews as well btw. Unfortunately an already broken system made worse!
Visited April 2024
Review titled Heart of Bath
Replied on 24 May 2024
Again thank you for your response. If you wish to discuss this further please email us bswicb.heartofbath@nhs.net and we will forward to our Practice Manager.
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Review titled New triage system is excellent
Rated 5 stars out of 5
by Anna - Posted on 05 April 2024
Further to my previous review, I used the triage system for the first time this morning. It was so smooth and efficient. I submitted the form at 7:30am, and received a text 10 minutes later giving me a face to face appointment at 9:45 this morning. I am super impressed at how easy it was. Anyone that is wary of using it, like I was, don't be. It's great. I was impressed with the service when I arrived too.
Visited April 2024
Review titled Heart of Bath
Replied on 05 April 2024
Hi Anna Thank you so much for the positivity with the new patient triage system! Glad you are so pleased with the new system. Thank you once again. This will all be feedback to the staff which they will appreciate greatly.
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Review titled Impressed
Rated 4 stars out of 5
by Anna - Posted on 29 March 2024
I was confused about the triage system, so I left feedback. The practice contacted me right away and reassured me. I now understand why they had to introduce this system. I had no idea there are so many missed appointments. People should be valuing the NHS, not taking it for granted. I am embracing the new system and I encourage others to do so. It seems to be the only way forward unfortunately.
Visited March 2024
Review titled Heart of Bath
Replied on 04 April 2024
Hi Anna Thank you so much for such a positive review regarding our new patient triage system, and embracing the change. We will pass your feedback to all staff members. With thanks
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Review titled The receptionist was rude & not pleasant
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I rang the practice on behalf of my daughter as she was upset. I waited an hour to be handed over to a rather officious women who called me agressive. It was actually her who was being short with me. It was a ver unpleasant experience & has made me want to change surgeries as it has happened before. I think it may have been the same person. It’s not called for when you are phoning for help.
Visited January 2024
Review titled Heart of Bath
Replied on 24 January 2024
Thank you for your review, we are sorry to hear that you have experienced this with Heart of Bath. If you wish to discuss this further, please do not hesitate to email our Practice Manager, bswicb.heartofbath@nhs.net
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Review titled Not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2023
This practice has recently closed its car park completely to all patients, including disabled. It appears that the convenience of staff (who now use the car park) trumps patients who cannot.
Visited October 2023
Review titled Heart of Bath
Replied on 04 October 2023
Thank you for leaving feedback regarding the parking at Oldfield Surgery. Unfortunately the parking situation around Oldfield Park is out of the Surgeries hands, this is a council decision. We have had to use our car park for staff use, otherwise we would have no staff to man the Surgery, as most staff live outside of Bath. There is parking behind the surgery by the school which is for two hours and not permit restricted. Disable patients which have a blue badge are not restricted where they park on the road. With thanks
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Review titled Positive experience every time
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
Stood behind a patient that was very rude to receptionist at the time of my visit . The receptionist done a great job of remaining professional. The Surgery covers a large area and is always busy and the staff are doing their best . Plenty of parking behind the surgery
Visited August 2023
Review titled Heart of Bath
Replied on 30 October 2023
Thank you so much for your positive review with supporting the staff at Heart of Bath. It's much appreciated. with thanks