Health Care First Partnership
Pinfold Surgery, Pinfold Lane, Mickletown Methley, Leeds, West Yorkshire, LS26 9AAContact details and opening times
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Reviews
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Review titled Booking process review.
Rated 4 stars out of 5
by Robert Edward Watson - Posted on 29 October 2024
Booked a phone call following a hospital appointment for a scan and required to discuss results. Booking worked well. Doctor rang on time and the position was rectified.
Visited October 2024
Review titled Health Care First Partnership
Replied on 29 October 2024
Dear Mr Watson, we are so pleased the improvements we are continually trying to make for patients to access services has worked well for you. We continue to listen to our patients and try and amend or change processes where necessary to ensure patients access the right service in a timely manner. Many thanks for letting us know our improved systems are working well. Best wishes Feedback Team on behalf of Health Care First.
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Review titled Very Poor never any appointments
Rated 1 star out of 5
by Abandoned In Eggborough - Posted on 20 September 2024
Tried to get an urgent appointment today. But as usual no appointments are available, not even for next or the following week. Waited the usual 20 minutes on the phone) and was referred to the NHS Urgent Treatment Centres as usual. Our local Urgent Treatment Centre has advised that they are unable to cope with the number of referrals sent by Healthcare First. This provider is failing its patients on a consistently regular basis and seems only to be able to provide annual check-ups and asthma clinics carried out nursing staff. They are certainly not providing adequate care for patients and their funding needs to be urgently reviewed.
Visited September 2024
Review titled Health Care First Partnership
Replied on 23 September 2024
Dear Patient, We understand that timely access to healthcare services is crucial, and we regret that you have experienced difficulties in this regard. Please be assured that we take your feedback seriously and are committed to addressing the issues you have raised. If you would like to send in your details to wyicb-wak.feedback.hcf@nhs.net we can investigate your specific issues and be able to respond in more detail. To improve our appointment system and enhance accessibility for all patients, we have implemented the following measures: 1. Clinical assessment: All patient requests for appointments are now completed through a digital form (PATCHS). This enables all request to be clinically assessed, ensuring that you get to see the right person first time. 2. Appointment Availability: We have increased the number of pre bookbale available appointments by reallocating resources and adjusting our scheduling protocols to better accommodate patient needs. We also continue to recruit to our clinical team to enhance the availability of a wide range of appointments. 3. Same-Day Appointments: We continue to ensure that patients with urgent medical concerns can be seen by one of our clinicians on the day or by the other extended services available as deemed appropriate, such as pharmacy, 111 or UTC. 4. Care Navigators, previously known as Reception and Call Handlers: We also continue to look to invest in our care navigation team in terms of numbers and training, helping to continually reduce call wait times. We monitor our calls for training purposes and where necessary run through these calls with the callhandlers so we can improve our service and highlight areas of specific training need. We hope that these measures will lead to improvements in our appointment system and reduce waiting times for our patients. Once again we offer our sincere apologies that you feel your needs were not met on this occasion but we hope to serve you better in the future. Best wishes, Feedback Team, Health Care First
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Review titled No Feedback after appointment
Rated 3 stars out of 5
by Peter Lane - Posted on 12 May 2024
I made a great effort to log in the the new Website and tried to make an appointment for possible case of skin cancer on my scalp. I went into the website after spending 30 minutes "Jumping through all of the Hoops"for it to tell me appointments could only be made by phone. So I had an appointment but I only got one with a nurse. She took a photograph of the area. I didn't here any feed back and contacted the surgery. they said they were aware of it. So well over a month later I have still not heard anything. The original area I went for the appointment for has healed but there is still one left. All I want if nothing else is possible, is a referral to somewhere that will do something. At the moment all that is required is some external treatment for the small area. The cost and the journey across Cardiff does not bother me. Just do something before I have turn up in Casualty, as everyone else does to get a response: wasting the hospitals time
Visited May 2024
Review titled Health Care First Partnership
Replied on 13 May 2024
Dear Mr Lane we are very sorry that you have had a bad experience but we are a General Practice in Yorkshire so I believe this is an error. You may want to contact your practice directly. Best wishes Feedback team, Health Care First
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Review titled Very thorough GP
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
I accompanied a friend to a review with Dr F and he was very good, he gave a thorough assessment and left us feeling very confident with a plan of action.
Visited May 2024
Review titled Health Care First Partnership
Replied on 03 June 2024
Dear Anonymous, many thanks for your positive feedback if you would like to send further information to wyicb-wak.feedback.hcf@nhs.net we will be able to pass this on to the correct GP. Many thanks, Feedback Team on behalf of Health Care First
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Review titled Fab Nurse!
Rated 5 stars out of 5
by Justin lord - Posted on 11 April 2024
I saw a lovely nurse at Ferrybridge surgery for my NHS MOT wow what an amazing lady she went above and beyond! The advice and help she has given me has changed my out look on life! So much appreciated carnt thankyou enough!
Visited April 2024
Review titled Health Care First Partnership
Replied on 11 April 2024
Dear Mr Lord, thank you so much for your positive feedback we will be sure to pass this along to the nurse involved. Health Care First welcomes all feedback both positive and negative so that we can continually improve our services to our patients where necessary. Best wishes, Feedback Team, Health Care First
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Review titled Disgusting Service
Rated 1 star out of 5
by Jessica - Posted on 30 April 2024
Absolutely disgusting service. Contacted Healthcare First via Patches online re. an issue and requesting to see a GP as it's lasted 5+ weeks and getting progressively worse. Informed them several times in the information that I was currently seeing a private Physio but there was no improvement and increased pain and the response I received was to self-refer to a physio and the request was closed? How is this at all helpful when I stressed to them I was already seeing a physiotherapist? Did anyone even bother reading the information I provided? It's extremely alarming and not all comforting to receive such a response from what is undoubtedly an admin service pulling generic answers from a script and directing patients without any real clinical input.
Visited April 2024
Review titled Health Care First Partnership
Replied on 30 April 2024
Dear Jessica, We are sincerely sorry you have had the need to complain about getting access to services at Health Care First. We understand that timely access to healthcare services is crucial, and we regret that you have experienced difficulties in this regard. Please be assured that we take your feedback seriously and are committed to addressing the issues you have raised. In order for us to investigate fully please would you send more detail to wyicb-wak.feedback.hcf@nhs.net We will then be able to come back to you with our findings and feedback any learning or changes we can implement to make things easier for our patients. Many thanks Health Care First
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Review titled Very poor
Rated 1 star out of 5
by KirstenMcCourt - Posted on 03 April 2024
How hard is it to get a simple face to face routine appointment with a GP? Impossible it would seem. A physical visit into the surgery- a patches referral- a second patches referral- a link to book an appointment- not a single appointment within 1 month- unable to see beyond that- a phone call with an unsympathetic call handler- I consider myself of good intelligence and proportionate demeanour - I found todays experience beyond ridiculous . At least 2 hours engaged in the simple task of getting an appointment to no avail- who do I make an official complaint to?-how can we make a difference?
Visited April 2024
Review titled Health Care First Partnership
Replied on 16 April 2024
Dear Kirsten, we are sincerely sorry you have experienced such difficulty trying to access services at Health Care First. If you would like to send all the detail to wyicb-wak.feedback.hcf@nhs.net we will be able to investigate this and come back you to with a more detailed response. We are committed to making your experience as easy as possible with the constraints of the platforms given to use by NHSE. Your feedback is valuable to us so that we can improve where necessary. We look forward to hearing directly from you on the above email address. Best wishes, Feedback Team, Health Care First
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Review titled Cancellations......
Rated 1 star out of 5
by Margaret - Posted on 27 March 2024
On the 9th of February I had an appointment with a GP where he suggested that I should have an ECG and he expected that it would take place within 7 - 10 days. As things are I am still waiting. So far you have cancelled and tried to rearrange 3 times, I have just called you and made an appointment which I expect to be kept on 19th April. All in all it will have taken over 2 months for something which was expected to happen in less than 2 weeks. I consider that to be poor service. Actually making that appointment seemed easier by phone since I was willing to go to any surgery to make it possible to rearrange as soon as possible. It took your operator over 25 minutes to answer the phone. She was polite but I think an apology is the least anyone should expect having held on for so long. She is clearly used to patients having to wait so long and thinks nothing of it. I have emailed you as well as leaving this review since I received no response last time I emailed you.
Visited March 2024
Review titled Health Care First Partnership
Replied on 27 March 2024
Dear Margaret, we are sincerely sorry your appointments have been cancelled on several occasions and you have encountered difficulties in rebooking this appointment. We value all feedback both positive and negative in order that we can improve our processes for our patients. Once again we can only apologise that we had to cancel your appointments which will have been due to sickness absence within the organisation. We will respond to your e-mail where we can reply in more detail. Many thanks Health Care First
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Review titled Fantastic
Rated 5 stars out of 5
by Bec - Posted on 14 March 2024
I used the PATCHs system this morning to inform the GP’s that I was experiencing a problem and wished to be seen. It was open for requests from 07:45, very easy to use, easier than calling for an appointment and waiting 45+ minutes on hold. I was called back at 08:25 and informed that I needed to see a GP. Unfortunately no appointments were available at Normanton so I travelled to Methley. I received a text message with appointment confirmation. All of the staff at Pinfold were lovely and the female ANP I saw was very thorough and fantastic! She put me at ease, consultation was quick but in depth and overall I had a very positive experience.
Visited March 2024
Review titled Health Care First Partnership
Replied on 14 March 2024
Dear Bec, thank you so much for your very positive feedback. We are so pleased that the new NHSE Modern General Practice model is working well and we will pass this along to our teams. We welcome all feedback both positive and negative so we can improve the process for our patients moving forward. Once again thank you for this comment. Best wishes Feedback Team Health Care First
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Review titled Not patient centred
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2024
A less user friendly medical practice is hard to imagine. My 92 year old mother, under the care of the Gold Standard Palliative Care Team was made to attend the surgery, instead of having a home visit, where she didn’t see a doctor, but a Nurse Practitioner, when she was extremely sick with a chest infection. Within 24hours she was rushed to hospital with pneumonia. Upon discharge I attempted to order her new medication, which had been prescribed by the hospital. After 3 weeks this still wasn’t on her repeat prescription, despite a discharge letter being sent from the hospital. I left a voicemail message on the pharmacy line. I only left a voicemail as I was on hold for over half an hour on 2 separate occasions. They never responded. The next day I attended with my 97 year old father for an appointment which had been rescheduled due to his recent hospital admission, and was told that the appointment wasn’t until 2nd April, 2 weeks from the day I attended, on the day that they had given us!! I took the opportunity to ask the receptionist about my mothers new prescription, she told me that the medication was out for delivery. By Friday it never arrived, I was obviously lied to, another case of outright incompetence. My sister attended the pharmacy the next day to try and obtain the medication that was fast running out, only to be told that it wasn’t on the repeat order and that she would have to call 111 and ask for it to be prescribed. How incompetent and outrageously inefficient. So it seems that this practice only accept online repeat prescription orders and requests. What arrangements have they made for elderly patients who are unable to use the internet and whose carers have travelled from all over the country to care for their elderly parents and have no access to their online medical care forms??? This surgery seems to operate purely for the medical partners’ convenience and pays no heed to their patients’ needs. They have made no arrangements for those disadvantaged and unable to access the care they need.
Visited March 2024
Review titled Health Care First Partnership
Replied on 19 March 2024
Dear Anonymous we are sincerely sorry that you feel your mother and father care has fallen short on several occasions when trying to obtain appointments and medication. We do have different options for patients who are no able to use a digital route for access. In order for us to look into this and respond in more detail please send your parents details to wyicb-wak.feedback.hcf@nhs.net Best wishes Health Care First Feedback Team