Headlands Surgery
20 Headlands, Kettering, Northamptonshire, NN15 7HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Pharmacist
Rated 5 stars out of 5
by JuliezB - Posted on 02 September 2024
Informative and helpful. It is reassuring to have a designated person to contact with concerns. I appreciated the call today.
Visited September 2024
Headlands Surgery has not yet replied.
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Review titled Lovely GP!
Rated 5 stars out of 5
by JVal - Posted on 05 September 2024
Friendly, professional GP - lady doctor was great. Explained everything thoroughly and listened properly to what I was saying. Never had any complaints with Headlands and new lady GP is a great new addition
Visited September 2024
Headlands Surgery has not yet replied.
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Review titled Improved considerably
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2024
The pharmacist rang about my mother’s prescriptions and was very considerate and helpful. I was agreeably surprised by the fact the surgery contacted me about my elderly Mum. I also had a conversation with a GP last week about her test results. The practice certainly seems to be improving the care that they give to their elderly patients over the last few months.
Visited September 2024
Headlands Surgery has not yet replied.
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Review titled Good advice
Rated 5 stars out of 5
by Sarah Harrod - Posted on 30 September 2024
I was helped with my medication and it was explained very well. I was given good advice, and had doses changed accordingly. Was given a date to have it reviewed again.
Visited September 2024
Headlands Surgery has not yet replied.
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Review titled Medication review
Rated 4 stars out of 5
by Emma - Posted on 13 August 2024
Spoke to the pharmacist and she was fantastic. Walked me through my new medication and how to take it correctly and what side effects to look out for and put everything I needed on a repeat prescription along with advice on what medicines to avoid. Very grateful for her time and assistance.
Visited August 2024
Headlands Surgery has not yet replied.
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Review titled Wonderful Pharmacist
Rated 5 stars out of 5
by Tony Locock - Posted on 21 August 2024
Caring and empathetic, went out of her way to resolve medication side affect issues. On two separate occasions promises were made to make enquiries which were completed with timeous return calls made.
Visited August 2024
Headlands Surgery has not yet replied.
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Review titled Very poor system for appointments
Rated 1 star out of 5
by Paul clarke - Posted on 30 August 2024
Called in yesterday. Receptionist said I needed to call the next morning after 8 am for a doctors appointment. Did that and was 10 th in queue. Was called back after about an hour to be told the system was full for that day and I would need to come into the surgery to get a system slot at 8 am next day. I asked why this could not be done today to be told again the system was full for the day and usually gets full by 8-30 am. Receptionist and telephone operator were very polite and I feel sorry for them . The system runs the practise. I asked to speak to the practise manager and they were on holiday for the day…….. I’ve now made other arrangements. Shame on headlands surgery for allowing a ‘system’ to run their practise and affect patients wellbeing. I would like the practise manager to call me.
Visited August 2024
Headlands Surgery has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Carole Ashcroft - Posted on 08 August 2024
I have just had a medication review with a pharmacist at Headlands Surgery. That is the most thorough and inclusive review I’ve ever had, anywhere. Very professional and thorough yet so friendly; her listening and communication skills are exceptional. She left me feeling safe and ‘heard’ and I was not overly rushed. Importantly, she ensured that I fully understood and was able to retain the information (without any hint of patronizing). I really hope I come across her again.
Visited August 2024
Headlands Surgery has not yet replied.
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Review titled Headlands Pharmacists
Rated 4 stars out of 5
by Lionel Oie - Posted on 23 July 2024
I had a call from the headlands pharmacist today to discuss my medication and to offer any help I may need after answering the questioner. The young lady was very helpful and also supportive of the issues I am dealing with.
Visited July 2024
Headlands Surgery has not yet replied.
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Review titled Going the extra mile
Rated 5 stars out of 5
by J Welsh - Posted on 24 June 2024
The fantastically helpful pharmacist at this practice arranged a large number of medications be changed for PEG delivery….and I was able to pick them up the same day. She even followed up with us to make sure everything was OK.
Visited June 2024
Headlands Surgery has not yet replied.