Haxby Group Practice
Haxby/Wigginton Hlth Ctr., 2 The Village, Wigginton, York, North Yorkshire, YO32 2LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can’t get Appointment
Rated 1 star out of 5
by Mr Demciuch - Posted on 03 February 2023
Have been told I don’t need urgent appointment You will get one in 8 weeks Have lost hearing in left ear so I am now deaf in one ear for 8 weeks It could be infection or something more serious seems like they couldn’t care less.
Visited February 2023
Review titled Haxby Group Practice
Replied on 06 February 2023
Dear Mr Demciuch, We are sorry to hear about your experience. If you would like to us to look into your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist. Kind Regards Piotr Pacych Patient Experience Team
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Review titled 19 weeks and still waiting
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2023
I was messaged in February to say I'd have an appointment within 8 weeks. It's now 19 and I'm still waiting. I cannot fathom what has happened to this practice
Visited February 2023
Review titled Haxby Group Practice
Replied on 19 June 2023
Good morning I am sorry to hear that you are having problems with the Practice. If you would like to send some details to hnyicb-ny.haxbypatientexperience@nhs.net I will be happy to look into this for you. Kind regards Karen Walton Patient Experience Administrator
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
I’ve been waiting 8 weeks for an appointment having been referred by my dentist and cancer care nurse. Been told to try and phone tomorrow. You can’t get through anyway. It doesn’t help your mental health all this !
Visited February 2023
Review titled Haxby Group Practice
Replied on 07 February 2023
Thank you for your review. Please could you contact us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to look into this for you. Kind Regards Piotr Pacych Patient Experience Team
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Review titled Frustrating
Rated 3 stars out of 5
by Michael - Posted on 16 February 2023
Rang requesting a home visit due to medical history and considerably ill with what we presumed an infection. Received a telephone call no home visit offered as decided it was antibiotics required and steroids and if no better in 4 days would do a home visit. As this was a recurring issue from before Christmas I would have preferred an examination in the hope it could be seen how bad the infection was and possibly avoid a recurrence again. I shall endeavour a face to face appointment when the course of antibiotics have ended for some reassurance that it has actually cleared up this time. I’m not holding my breath!!
Visited February 2023
Review titled Haxby Group Practice
Replied on 16 February 2023
Thank you for your feedback regarding your recent experience with us. If you would like us to look into this, then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to look into this for you. Kind Regards Piotr Pacych Patient Experience Team
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Review titled 10+ week wait for appointment and counting
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
Waited 10 weeks for appointment. Unable to attend due to work commitments. Explained that due to shift work, my availability varies from week to week and unable to leave work to attend due to nature of work and distance travelled. No option to rearrange to a suitable appointment. Appointment cancelled and put back on waiting list. Unsure how long I will have to wait to get another appointment, but high chance I will be at work and unable to attend. Receptionist unable to help. Poor service would not recommend to friends or family.
Visited January 2023
Review titled Haxby Group Practice
Replied on 17 January 2023
Thank you for your feedback. If you would like to contact us at hnyicb-ny.haxbypatientexperience@nhs.net with your concerns we will be happy to look into this for you. Kind Regards Piotr Pacych Patient Experience Team
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Review titled This is very bad.
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Trying to make an appointment for my elderly father with dementia. Three attempts to make an online appointment request this evening. First one told to dail 111, second attempt, cut off, third attempt, come back at 7.00am tomorrow. Telling my elderly mum , who already thinks no one cares that even the online service isn’t there to help.
Visited January 2023
Review titled Haxby Group Practice
Replied on 27 January 2023
Thank you for your feedback. Please could you email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to look into your concerns for you. Kind Regards Piotr Pacych Patient Experience Team
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Review titled poor service
Rated 1 star out of 5
by ralph cater - Posted on 03 January 2023
Having waited more than 3 weeks for a call I received a text on the day of the call half way through the time slot To be told that the call was cancelled and a new appointment booked for 23 days time a phone call Is this the way we get around the 8 week being stopped?
Visited January 2023
Review titled Haxby Group Practice
Replied on 03 January 2023
Hello Mr Cater If you would like to contact us at hnyicb-ny.haxbypatientexperience@nhs.net with your concerns we will be happy to look into this for you. Kind regards Karen Walton Patient Experience Administrator
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Review titled Left hanging for months
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2023
After being referred here by a hospital there has been no action since November, to speed things along I even submitted a online request form to see a doctor explaining the situation. I was sent a text message saying that they will be in contact and they have received my request. A month went by without any contact, as I was tired of waiting I went into the practice to speak to someone regarding my concerns. They told me that they were in fact awaiting a response from me? But there had been no reply from them informing of any such concerns. I told them that everything was clear in my online form submission and there was nothing to feedback on. it’s been another 2 weeks and I still have no reply. I have every confidence that my correspondence has been lost within the system and I will not get the medical attention I need.
Visited December 2022
Review titled Haxby Group Practice
Replied on 09 January 2023
Thank you for your comments. If you would like to contact us at hnyicb-ny.haxbypatientexperience@nhs.net with your concerns we will be happy to look into this for you. Kind Regards Piotr Pacych Patient Experience Team
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Review titled No complaints
Rated 4 stars out of 5
by R.Holland - Posted on 06 January 2023
I recently attended with an urgent medical issue.The receptionist got a GP immediately and within minutes I was on my way to York Hospital with an immediate referral letter in hand.Fantastic service
Visited December 2022
Review titled Haxby Group Practice
Replied on 09 January 2023
Thank you for your positive feedback. It is greatly appreciated and we will feed it back to our team. Kind Regards Piotr Pacych Patient Experience Team
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Review titled Not able to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
Last week my partner needed to see a doctor. When contacting the surgery we were told you have to phone 111. We did this he was assessed and told he needed to be seen within 2 hours and phone back the surgery and tell them this! When contacting the surgery yet again. He was told he couldn’t be seen to go to urgent surgery at the hospital. The hospital themselves are very overstretched. All in all a terrible day and a terrible service!
Visited December 2022
Review titled Haxby Group Practice
Replied on 23 December 2022
Thank you for your comments. If you would like to contact us or email at hnyicb-ny.haxbypatientexperience@nhs.net we will be happy to look into your concerns. Kind regards Karen Walton Patient Experience Administrator