Haxby Group Practice
Haxby/Wigginton Hlth Ctr., 2 The Village, Wigginton, York, North Yorkshire, YO32 2LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible customer service
Rated 1 star out of 5
by Carl David Pilmer - Posted on 06 December 2022
Repeatedly this practise has done everything it can to avoid seeing it patients. I recently tested negative after a bout of Covid to then find I have excruciating pain in my kidneys during the night. Called 111 who said that I should go see my doctor urgently for an examination. Haxby group's response to my request was to come into the surgery to provide a urine sample. When I then asked if it was possible to see a doctor I received an automatic reply saying this "this contact has been closed and will not be seen by the Haxby Group. if you have a new query submit via our website" so much for putting patients first. This is isn't the first time either!. I am now resorting to registering at an alternative practise.
Visited December 2022
Review titled Haxby Group Practice
Replied on 23 December 2022
Hello Carl If you would like to contact us or email at hnyicb-ny.haxbypatientexperience@nhs.net we will be happy to look into your concerns. Kind regards Karen Walton Patient Experience Administrator
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Review titled Impressed
Rated 4 stars out of 5
by Michael - Posted on 22 December 2022
Filled in online form by 17.30 GP rang 17.49 was very attentive and helpful. Prescription done straightaway- just waiting for Pharmacy to let me know when it’s ready.
Visited December 2022
Review titled Haxby Group Practice
Replied on 23 December 2022
Hello Michael Thank you for your lovely comments. It is always nice to get positive feedback Kind regards Karen Walton Patient Experience Administrator
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Review titled Appointment
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2022
Having gone into the surgery to make a appointment , told by the receptionist you cannot make appointments anymore you have to call at 8 am when doing so you are put in a call queue of number thirteen as I am currently in employment I find it rather difficult to call at eight in the morning and wait in a queue for a hour , this is not the first time I have had a problem with your surgery the one before I waited six weeks for a call back then I had to make the call myself . Sorry but this service is just not good enough .ps I was absolutely shocked when the receptionist told me to go to walk in or hospital knowing full well the hospitals are at breaking point .
Visited December 2022
Review titled Haxby Group Practice
Replied on 23 December 2022
Thank you for your comments if you would like to contact us or email at hnyicb-ny.haxbypatientexperience@nhs.net we will be happy to look into your concerns. Kind regards Karen Walton Patient Experience Administrator
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
Suffering badly during menopause took years to get the courage up to ask for help, went to reception crying, asked for face to face, said 3 weeks time. Received a text 3 weeks later saying another 3 weeks. 8 weeks later got a phone appointment which was 3 hours late. Only good consolation is the Doctor was kind and understanding. I am leaving this sugery.
Visited November 2022
Review titled Haxby Group Practice
Replied on 28 March 2023
We are sorry to hear about your dissatisfaction with our service. We are more than happy to assist looking into your concerns. If you wish for us to look into this for you then please email us at hnyicb-ny.haxbypatientexperience@nhs.net. Kind Regards Piotr Patient Experience Team
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
Requested appointment for 12 year old child. Had obvious signs of infection and in a lot of pain. Explained all signs and symptoms to receptionist who said some would call me back. Received Txt Message to say my call had been reviewed and they would Aim to see my child within 8 weeks. Unhappy with this I contacted 111 and was reviewed by paediatrician at York hospital who prescribed a course of antibiotics for a localised infection. Very poor service, particularly for a child. Would not recommend to family or friends.
Visited November 2022
Review titled Haxby Group Practice
Replied on 17 January 2023
Thank you for your feedback. If you would like us to look into your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to look into them. Kind Regards Piotr Pacych Patient Experience Team
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Review titled 11 week waiting list to see a GP (November 2022)
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
I am in a situation where I cannot come off antidepressants because if I cancel my prescription, it will take 11 weeks to be able to speak to a GP to get the precription reinstated. They offer you a nurse to speak to instead but a nurse has no understanding of my situation of being in a wheelchair- obviously I have serious physical problems. Basically the lack of GPs is making patients such as myself have to take tablets without being able to come off them. I am facing a year as a zonked out zombie because there are no doctors.
Visited November 2022
Review titled Haxby Group Practice
Replied on 23 December 2022
Thank you for your comments. If you would like to contact us or email us @ hnyicb-ny.haxbypatientexperience@nhs.net we can look into your concerns Kind regards Karen Walton Patient Experience Administrator
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Review titled Doing their best under such extreme pressure
Rated 4 stars out of 5
by Anonymous - Posted on 26 November 2022
Unfortunately l have many ongoing health issues which l try to manage myself or l ask a Pharmacist but at times l need more help . I don’t want to be the regular attender but l am. The online access to a GP isn’t too bad it’s just when you are called by an unknown mobile number it is pot luck if l answer because it is often sales. It would be helpful if you knew the number that would be calling or an approximate time. I have also seen that l haven’t attended appointments which looks like l have wasted NHS time but l haven’t known l had these appointments. Ordering repeat prescriptions can be time consuming as l seem to have to put a special request in each time. I think under the circumstances the practice tries very hard and usually does a good job. It’s the middle ground of care that is difficult, a lot of things are not urgent enough for A&E yet bothersome enough to want expert care and advice. We are very lucky to have this service but people also have to try to look after themselves so the service can function.
Visited November 2022
Review titled Haxby Group Practice
Replied on 23 December 2022
Thank you for your feedback. If you would like to email us at hnyicb-ny.haxbypatientexperience@nhs.net we can discuss further. Kind Regards Karen Walton Patient Experience Administrator
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
I was calling for a sick note to be told twice on the phone my doctors on leave and I can't get one. I've just called again and mentioned what was said before and the women on the phone said that's a lie any doctor can give me one and she doesn't know why I've been told that. Been waiting months for one for them to say that
Visited November 2022
Review titled Haxby Group Practice
Replied on 09 January 2023
Thank you for your comment. If you would like us to look into your concerns, then please email us at hnyicb-ny.patientexperienceteam@nhs.net and we will be happy to assist. Kind Regards Piotr Pacych Patient Experience Team
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Review titled Poor patient access to care
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
Unnecessarily difficult to get an appointment at this practice or even speak to a person! I have been waiting for reception to answer the phone for over 2 hours to book my child's flu vaccination which had to be cancelled twice and was impossible to rearrange any other way. The online form is terrible if you need to book a routine screening or vaccination appointment, there is no option available so you end up adding incorrect information to the form and opening up many irrelevant sections of the form as a result. Unnecessary waste of patient time. The number of times I've completed the online form to then be shown a screen that online forms are not being accepted is ridiculous, another unnecessary waste of patient time. If you have an online system then it should be open continuously. If you have a phone system then it should be manned so that people aren't waiting for (literally) hours. Routine appointments are not offered for months. The service is not patient-friendly at all just now, a real shame since the people are actually really caring if you can get an appointment.
Visited September 2022
Review titled Haxby Group Practice
Replied on 26 September 2022
Hello Thank you for taking the time to comment, if you would like to put your concerns in writing to us we can investigate these further. Kind regards Karen Walton Patient Experience Administrator
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2022
I am so frustrated with Haxby, don't know who to turn to, they are stressing me out whilst they should be helping me, cannot get a simple thing right like sending a prescription through, Ordered our meds for our upcoming 2 month holiday ordered in Sept and still haven't got them, it's now 7th Nov, this is just incompetency nothing else, there's no excuse for this, I'm seriously thinking about emailing the BMA to ask them why I have to go to a foreign country without my medication, fed up now
Visited September 2022
Review titled Haxby Group Practice
Replied on 08 November 2022
Dear Patient Thank you for your feedback. I am sorry to hear that you have had a delay in obtaining your medication. Unfortunately, we are not able to order medication too far in advance. If you wish to discuss this further please contact the Surgery or our Patient Experience Team (hnyicb-ny.haxbypatientexperience@nhs.net) and we will fully investigate the matter. Yours sincerely Karen Walton Patient Experience Administrator